nothing really better weather

location is excellent walking distance to all places.

Stayed in March 2024

Dining in room

Location atmosphere

Stayed in January 2024

Very nice older hotel in amazing town. The staff were so kind and everything was very charming. The hotel is older but very nice sized rooms. The location is great. Just a very nice and cozy place to be. It would have had a view of the Matterhorn but it was raining and cloudy. City was so neat. We ate at the hotel and the food was great!

Stayed in August 2023

From pickup to drop off to yrain station the service was exceptional. They even provided box lunch on last day when we needed to leave early in the morning. Room was comfortable with balcony facing matterhorn.

Stayed in August 2023

Nothing

Due to the closure, I was given Mont Cervin Palace which absolutely is stunning. Good facilities, cute horse carriage pick-up service from train station. You have to try the gelato from the restaurant, it is top-class!

Stayed in September 2023

The hotel is in need of renovations. Everything feels old and dated. Breakfast area is horrible

Old style property and great location

Stayed in August 2023

A lovely boutique hotel with old world charm. Helpful and friendly staff-especially George at the front desk. Helped with planning hikes, dining suggestions, and everything you might need to know!

Stayed in July 2023

Hard to find food at night in the city.

Very good experience here, people here are very friendly! The build is old but the interior are great, there is no ‘old’ smell here. And the hotel can pick u up from the station.

Stayed in August 2023

Cool history right in the middle of town. The staff was amazing very friendly and accommodating!

Stayed in July 2023

No air conditioning in the hotel 😒 and the disaster when we open the windows, people staying at the bar are shouting most of the night. This bad issue didn't let us have comfortable sleep during our stay. Please resolve this major issue if you want your customers come back and write an excellent review.

The hotel location in the centre, staff were friendly and very helpful. Breakfast was great although it was few types of food. Transportation from the train station to the hotel and vice versa free and you just need to call the hotel. Thanks to 5he staff especially Mr George.

Stayed in July 2023

Wow! Where do we start? The staff were over the top in their help, their customer service, and their kindness. It was like coming back to family every time we returned from an outing. They would always ask us how we were and what we ended up doing. The food was phenomenal and the hotel itself was exquisite. Such a special place. It will always be our home away from home if we are lucky enough to visit Zermatt again. And we know the staff will welcome us back and ask how we have been. Breathtakingly beautiful property!

Stayed in July 2023

Small reception area. But it doesn’t matter

Everything but staff was super supportive, humble and friendly.

Stayed in July 2023

Absolutely nothing

It was so charming! Amazing location. Was able to use the grant spa across the street it was incredible! The staff was fantastic. Bed was beyond comfortable. They took amazing care of me!

Stayed in July 2023

Loved everything.

Hands down we had the best stay ever!!! When we arrived our room wasn’t ready yet so we returned an hour later and we were greeted by George at the front desk who went above and beyond for us!! He guided us on how to get up to see the Matterhorn. The hotel has a sister property that has a pool and fabulous amenities. George told us all about that opportunity and we took advantage of it after going on the train. We had a drink in the bar before heading to dinner. George told us where we should eat and he was spot on with his recommendation!!! We also wanted to catch some late night live music and he told us where to go. Hands down he was phenomenal!! We will definitely be coming back with our daughter and staying here!!! So so glad we got to experience this hotel. The rooms were awesome too and the breakfast was so so good.

Stayed in July 2023

Very comfortable rooms in this hotel. Very clean and located right in the center. What you need in 5 minutes walk from the hotel. Very good value for money. Breakfast also was perfect.

Stayed in July 2023

The only downside was that 2 of our rooms faced a busy area and drunk people were yelling and laughing loudly until the wee hours. To get expected in a resort town, next time we will just ask for offside rooms

Everything

Stayed in June 2023

The booking

I had a problem - I thought I had booked Thursday and Friday nite 15 and 16th - the hotel or you booked me 16th and 17th So i paid for 2 nites, one of which i paid for and could not use The hôtel was re-opening on the Friday

Stayed in June 2023

pillows, but this is a personal thing they just evaporate when you put your head on them. much prefer a firmer pillow.

Location and staff were amazing

Stayed in April 2023

rooms a bit outdated but that’s fine, part of the charm

location is perfect and staff is super nice!

Stayed in March 2023

Nothing

Elegant

Stayed in March 2023

Nothing

Great central location a short 5 min walk from Ski Bus. The staff were especially kind caring and attentive. The Breakfast and Afternoon Teas were also lovely.

Stayed in February 2023

The plug in the bath, Soory I forgot to tell the front desk!

We particularly liked the very friendly welcome we received from all the staff. We enjoyed the breakfast, and ambiance of the breakfast room very much. He also enjoyed learning of the historic aspects of the hotel, the Churchill letter from 1955 etc.

Stayed in February 2023

the quality of service and spacious bedroom

Stayed in February 2023

easy to find and great welcome

Stayed in February 2023