Office only: Schälpmattgasse 14, 3920 Zermatt, Switzerland
#138 of 459 hotels in Zermatt
Guests' ChoiceBased on 53 apartment reviews
9.0Cleanliness
9.4
Comfort
9.4
Location
9.0
Facilities
9.1
Staff
9.5
Value for money
8.3
Free WiFi
8.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content
Showing 1 - 25
Reviewed: March 21, 2024
Christian
SwitzerlandNo view and very little natural light
Great functional apartment. Great location. Very quiet
Stayed in March 2024
Reviewed: September 24, 2023
Delahoussaye
United States of AmericaGreat view from Balcony.
Stayed in September 2023
Reviewed: September 17, 2023
Jane
AustraliaNothing really to be added here. Suppose, on a slightly personal note, I would have liked the apartment a fraction cooler to sleep. Just me
We were told that Zermatt was a 'bucket list' thing, It didn't disappoint! Our accommodation was amazing, it just added to having a great experience. Apartment had everything we needed, location was terrific.... perfect! Central to the station and to the town with it's bars and eateries. Would definitely come back for another stay😀
Stayed in September 2023
Reviewed: September 3, 2023
Holly
United States of AmericaNot enough shower gel/shampoo.
Location to terminal was just a short walk. Very clean. Bathrobes and slippers were a nice touch.
Stayed in September 2023
Reviewed: August 13, 2023
Frank
SwitzerlandSlightly limited privacy on terrace due to proximity of neighbors.
Truly luxurious and comfortable semi-detached house. Very friendly and highly responsive concierge service. Very calm location in Zermatt with great view and still only 5min walk to the center.
Stayed in August 2023
Reviewed: August 12, 2023
Chi
Hong KongA bit far away from train station & our apartment is even far away from the office. No transport provided by the apartment.
Spacious
Stayed in August 2023
Reviewed: July 26, 2023
Kelly
United States of AmericaThe cigarette smell when our neighbor smoked. If you could find a way to resolve this issue, that would be great.
I loved how they were reachable and at times they reached out to us first. I appreciated that Stephen was able to meet us to give us the keys because it would have been difficult to find the place without his help and he gave us valuable information. The apartment itself was fantastic. The view was amazing. The place was clean, spacious and had all the amenities (dishes, spices, toiletries) you need. We especially loved hearing the water nearby when sleeping. We were sad to leave because we loved our stay here. If we ever go back to Zermatt, I would definitely look up this place first to see their availability.
Stayed in July 2023
Reviewed: July 14, 2023
Rice
SwitzerlandThe apartment was very spacious, perfect for two families. There was sufficient cookware and dishes for us to cook a few meals at home. The host met us at the property and gave us information about the apartment and the area. I wouldn't hesitate to stay here again.
Stayed in July 2023
Reviewed: June 28, 2023
Moo
SingaporeNothing. Very well managed indeed....
The staff who managed our booking, as well as those who helped us check-in and check-out, were excellent. The complex transportation to get into and out of Zermatt was superbly handled. Knowing that we were a group of elderly tourists, we were given help when we checked-in and checked-out. The apartment was very well furnished with kitchen equipment as well as a welcome-food-package. Good job!
Stayed in June 2023
Reviewed: June 18, 2023
Nerissa
AustraliaLocation
Stayed in June 2023
Reviewed: May 25, 2023
Tim
SwitzerlandOne of the bedroom was not very clean. We found 3 used contact lenses next to the bed. There were probably from the previous tenants. The view was not the best in that you cannot see the Matterhorn. But you do get a good view of the other side of the valley.
The host met us at the train station and took us to the apt. The apt was spacious and comfortable. It had all the items we required to be self-sufficient. The wifi was fast and there was a washing machine and dryer, which was important to us.
Stayed in May 2023
Reviewed: May 20, 2023
Ashish
IndiaIts a long walk to the property
Stayed in May 2023
Reviewed: April 16, 2023
Richa
United Arab EmiratesFamily friendly. Close to the city, everything at walking distance. The station was a 5 min walk.
Stayed in April 2023
Reviewed: March 21, 2023
Ziva
United KingdomNot ski-in ski-out, but very close to all central amenities. Would gladly stay again!
Great location, comfortable flat, clean and modern. Highly recommended!
Stayed in March 2023
Reviewed: August 18, 2022
Srinivas
United States of AmericaA microwave in the apartment would have been nice
Accommodations were very comfortable as quite modern
Stayed in August 2022
Reviewed: August 11, 2022
Obaid
United Arab EmiratesThe space is open inside the house and rooms
First of all I would like to thank the staff for greater support
Stayed in August 2022
Reviewed: July 22, 2022
Panya15th
ThailandFar from railway stations. No car to pickup our luggage.
Good view more facilities.
Stayed in July 2022
Reviewed: July 18, 2022
Georgi
United KingdomI was expecting washing machine in this suit , that would make it perfect spot
Everything and location is top
Stayed in July 2022
Reviewed: May 13, 2022
Dusita
Thailandensuite bathroom
Stayed in May 2022
Reviewed: March 20, 2022
Elsje
NetherlandsPillows could have been better, but other that that we were very comfortable. Orgon is a magnificent apartment with lots of great facilities. Only shame was that the storage service was full at the ski rental.
The concierge service was amazing. We really lived having Konstantinos be our guide and advising on all fronts. Very thankful for the basic stocking of the kitchen when we arrived.
Stayed in March 2022
Reviewed: February 8, 2022
Rofess
IsraelIt has only one bathroom which was a little bit uncomfortable for 5 people.
Very nice apartment, right in the middle of the city. Everything is very clean and organized.
Stayed in February 2022
Reviewed: August 7, 2021
Majed
United Arab EmiratesNothing all good
Mr hugs was very friendly and supportive in many way, the chalet it self was very clean, living area was huge, full kitchen equipment good and advisable for families. The view to matterhorn from balcony is some thing else
Stayed in August 2021
Reviewed: February 29, 2024
Keats
United States of AmericaFree taxi to the apartment
Stayed in February 2024
Reviewed: December 23, 2021
Mishal
United Arab Emiratesit’s not as advertised it’s an apartment not a chalet no house keeping no room service
location and the agent
Stayed in December 2021
Showing 1 - 25
Glücksburg, Germany
Acquaviva, Italy
Ružomberok, Slovakia
Båstad, Sweden
Yogyakarta, Indonesia
Wells, UK
Colmar, France
Vrindāvan, India
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content