Staff was sensational. Friendly and helpful. Awesome location near the ski lift.

Stayed in February 2024

1) one time the room has not been cleaned between 10am and 3pm.

Stayed in January 2024

The furnitures are a bit old style. The whole decoration was a bit old

Good location, great restaurant and bar. Very friendly and helpful staff. The room is a bit old but cozy and comfortable.

Stayed in December 2023

Still no reply from the hotel about a t-shirt left behind.

Great location, and very friendly reception staff. Superb view from the room's balcony.

Stayed in July 2023

Old furniture in the bedroom

Fantastic mountain views, excellent location in front of the bus stop in the village centre, super helpful staff. Good water pressure for lovely hot showers. Late checkout request granted.

Stayed in July 2023

The coffee machine in the breakfast area, the coffee was watery and the taste mediocre. The staff at breakfast wasn’t very welcoming when we arrived at 7:40, saying that breakfast starts at 8 (we were told at reception that it did at 7:30).

The amazing view on the Alps! The friendly welcome by the receptionist.

Stayed in June 2023

la situation

Stayed in March 2023

Lack of kindness and awareness of customer of service of the hotel staff

Location is perfect

Stayed in February 2023

No having 100 - 14 year olds (they were nice kids but DARN they can be loud just coming and going. And having the chaparones yelling in the hallways.... "time to get up!"

Great setting close to ski lifts. Clean. Very nice staff. Would give this place a full on GREAT review except it was unfortunate of us that 100 - 14 year olds were there on 2 buses. We were told it was a "take over" but wondered why were were allowed and would have been much better had we been notified months prior so we could have re-arranged.

Stayed in January 2023

some information we know only at check-in (swimming pool at 50% discount, the fee to use the cookers of 30chf …). if more information is provided at booking is better

spacious and well-equipped room, rooms with magnificent view, very helpful and caring staff and receptionist , good location, near Coop. The staff called us few days before our check-in day to ask if we need any help- which is very thoughtful. The receptionist let us check in earlier when the rooms are available, which is very kind and provided us useful guidance about where to go as well as helped to provide the information we needed. Highly appreciate.

Stayed in October 2022

Room is pretty small and furnishings old, however if the hotel maintains moderate price, then these are not an issue. However I would not pay more than I did for this quality!

Location, view, friendly staff, accessible and child-friendly hikes, value for money.

Stayed in August 2022

bathroom is tiny and very old bar and restaurant always closed breakfastroom is dark and windowless

big and cozy bed the little bakery downstairs the nice balcony

Stayed in March 2022

Nothing wrong with the property. Needs a bit of refurb. But good value. The staff attitude isn’t nice! We booked 1 night for a wedding with my family. The staff came and knocked on our door in the morning implying that we made a lot of night in the night. We didn’t! Again during check out they made us feel we were culprits of yelling and screaming in the night. Honestly it was not pleasant experience at all not to be trusted. Won’t go again!

It was clean and well situated

Stayed in August 2023

Nothing. If you are traveling by transit (bus) ask specific stop (Anzère Central?) as it’s literally 3 min away.

WHAT a beautiful surprise! Merrill (hostess) is Superb! Loved it, she was most helpful, only wish we stayed longer.

Stayed in October 2023

I'd have liked to have had a bin and a kettle in our room. We made hot drinks by heating water in a saucepan and used a plastic bag from the Coop as a bin.

The room was clean, modern and had fantastic views! The beds were very comfortable and the room had plenty of space for our family of 3. The hotel is in the heart of Anzere, a 1 minute walk to the Spa, a 2 minute walk into the town square and a 5 min walk to the telecabins. The hotel provided us with QR codes to attend the spa for 2 hours free, and 50% off the telecabins which was ideal and greatly appreciated. The staff were really friendly and approachable, and answered any questions we had about the area. We will definitely be booking here again!

Stayed in September 2023

The pillows are terrible. If you have neck problems, maybe bring your pillow or ask for another one. At the end, we really didn't mind, but if there is something that was missing for the perfection of our stay, it was the ridiculously thin pillows.

One of those stays where you end up asking the receptionist on when you can book for the next season! :) The kindness of the staff was excellent, they answered every request we had. THANK YOU for that Eden resort! Our 3 bedroom appt was comfortable, and ideal for our group of 6 friends. Super location, very close to the lifts and the main square. We will def be back in winter 2024 :)

Stayed in February 2023

Best views and location . . Really nice place to stay and a lot to see and do in the neighbourhood ( pool was a real treat 👌), Reception staff has the most charming smiles in Switzerland !

Stayed in August 2022

friendliest staff

Stayed in July 2022

The staff was really friendly and helpful and the location was really beautiful.

Stayed in July 2022

the 15chf charge for dog stay. its ok if you want to charge but then a bowl for the dog and something to sleep on should be added.

spacious room with all the facilities needed, lovely wooden room with big balcony. super view and perfect location. all of which for a very fair price.

Stayed in July 2022

the hospitality was great, the apartment has a beautiful of the mountains

Stayed in July 2022

The resort Restaurants need to make more of an effort to open to suit the clientele rather than themselves.

The view is the best in the Alps.

Stayed in March 2022

We were in a very old, sad looking room. Warning: Use of kitchen is not included!

Location is great.

Stayed in February 2022

There are no comments available for this review

Stayed in February 2024