The only thing I'd change about the room is I'd put the laptop safety locker on a higher level in the cupboard. It's currently placed at the bottom of the cupboard and was a bit difficult for my parents to bend down to access it. Other than that, the elevator is a small one, but really fast, so one never really has to wait for more than a couple of minutes.

The reception staff, each and everyone of them was absolutely brilliant. They are the ones that make the hotel what it is. It's a big hotel, yet has a boutique hotel warmth to it. The room was lovely and the housekeeping staff did a fantastic job on a daily basis. The bathrooms has two sinks (his and her), which was absolutely great. Plus the bathroom generally was an above average size. Also, we really appreciated that they have a microwave in the common area for guests to use. Breakfast was pretty good. Not very elaborate, but well worth it. Pancakes, scrambled eggs, fresh tea and coffee counter, sausages, fruits and cheese along with great croissants/breads on a daily basis. Oh , back to the rooms, the beds were fantastic and very comfortable. The staff was also courteous enough to lend an umbrella to my brother when he was stepping out at night to go to a nearby bar. Also, location. You can't can for a better location in Lucerne than Monopol. Train station/ bus stand/ the lake.. everything is right outside the hotel.

Stayed in May 2024

Nothing, lift is bit small but it was not a problem

Location and very good helping and friendly staff

Stayed in May 2024

The location of the hotel next to the train station was optimal for our needs. The breakfast selections were plentiful and enjoyable - very neatly provided and with great coffee.

Stayed in April 2024

Only one elevator!

Location, friendly staff

Stayed in April 2024

A bit noisy at night from the bar downstairs

Good location

Stayed in April 2024

No good view from the room. Floor is a bit old.

Perfect location next to the train station. Easy to find something to eat.

Stayed in April 2024

There is no lobby.

Stayed in April 2024

It was really hot when we were there and they did not turn on the airconditioner. Reception said the aircon will be turned on in May. There was a bar on the top floor and we arrived on a Saturday. The music was so loud bec our windows were open.

In the city center. Food places all around. Walking distance to everything.

Stayed in April 2024

Nil.

Room comfortable, location excellence and convinience. Breakfast delicious and good.

Stayed in April 2024

Way to warm in the room! Couldn't leave the windows open due to the noise. Fridge was not cold.

Excellent location, large comfortable room.

Stayed in April 2024

more than perfect location, station just across the street, everything can be reached within minutes, ticket for public transport included, breakfast from 06.30, good choice, room size OK and quiet although so central

Stayed in April 2024

-Internet signal from Hote's Wifi was VERY VERY LOW, I have to drag the chair to sit next to the door to get stronger signal. Sometime, I have to open the door to get a signal too. Things got worse when I ask the staff to solve the problem but nothing happended except the excuse from staff who said "todaywe have a problem with internet connection". and gave me some buy 1 get 1 drink voucher (Which I don't want at all) However, the signal around the frontdesk was always very very strong everytime I came to Front Desk. So I think it is not about Wifi's technical problem and the hotel should do something better than this! -Outside my room there is a hotel's spotlight located next to the window. at 1st night the spotlight opened at night and its light was so strong that even I closed all the curtain, the light still came through and I could not sleep until the spotlight turned off automatically (I can't remember the exact time but it was after midnight). Next morning I asked front desk to do something, they listened and on 2nd night, the hotel installed a thick curtain on my window which spotlight could not pierce through. This was very good, I thank you for that....However, on 3rd night that thick curtain has been removed, I was so shocked when I came back to my room because I did not ask the hotel to took it out until my check out!!! So these were my disappointment and made me decided not to stay in this hotel again in the future. :(

-Hotel location is great, just opposite Luzern train station -Short walk to Chapelbrucke and the old town -room size is acceptable

Stayed in March 2024

The room was a little dated. One of the elevators was out of service during our stay. Nothing major, would definitely recommend a stay there.

The location was brilliant, right beside the train station and of course Lake Lucerne. Everything was accessible and within walking distance. What stood out was the reception. Me and my friend, we were welcomed warmly by Mr Khai, who greeted us in our home language. We felt welcome right from the start. He offered us great recommendations of the sights and sounds of the city and halal options available in the town. The room also had a great view overlooking the lake. Overall a great stay!

Stayed in January 2024

Bar service was slow and required numerous requests to get us what we ordered. Bathrooms were spacious, but dated and poor water pressure.

Great location right across the street from train station. Bar on top floor has nice views and swanky feel. Our room was spacious.

Stayed in January 2024

Wish we had planned to stay an extra night. Next time we will!

Hotel location was perfect for our needs. The room was large and very comfortable. Unfortunately we had to catch a very early train so we weren't able to enjoy the breakfast. Will definitely stay at this hotel again!

Stayed in January 2024

Location, easy from the train station, close to everything we wanted to see.

Stayed in January 2024

Elevator out

Location… location… location! Staff courteous and knowledgeable… breakfast excellent

Stayed in January 2024

Electrical plugs are situated as it is... in a old hotel room, at covered corner and not enough...

Stayed in December 2023

I was traveling with my 19, 21 and 26 year old kids and requested a room that slept 4 people. Our room had a queen bed and one twin. It was awkward having to sleep in the same bed with one of my sons.

The location was great! Right next to the train station.

Stayed in January 2024

Room configuration was weird with two separate bathrooms.

Location was the best - 3 minute walk to train station and located just off the river which is lively and beautiful.

Stayed in January 2024

None... everything was so good

Excellent

Stayed in January 2024

The pillow was too flat for me The wall and ceiling are quite thin so you may hear sound from the next room especially the bed is next to each other against the wall and hearing steps from above maybe even from dusk till late at night depends on your luck…

The best hotel you can find in Luzerne if you are not after for modern and luxury, i believe it was luxury in its time. Just a street away from train station Plenty of amenities in the room, coffee pod machine, fruits, drinking water, slipper , etc. With starbucks and Mcdonald right inside the hotel I was blessed to get the best room view could ever ask for. Room and water temperature is perfect

Stayed in December 2023

The room was very dark, the lighting was too minimal. The bathroom had no fan.

The location was fantastic. The room spacious and quiet. The buffet breakfast was great. Bed very comfortable

Stayed in December 2023

Hot water took a while to arrive, I had to let the water run for a while - wasting water. WiFi in the rooms can be improved.

The location is fantastic if you don’t drive. The staff are extremely helpful and obliging. Hotel seems renovated and new, the beds were fantastic. I truly enjoyed my stay.

Stayed in December 2023