.

Great location; good facilities; fantastic staff

Stayed in April 2024

Nothing.

We rented a cabin and it was fabulous. Beautiful view of the lake and very quiet and comfortable. Breakfast was in the main hotel with a buffet that was incredible - a variety of foods including great gluten free options. Breakfast was also available for a wide range of time so one could get up early or sleep in late. We also enjoyed a dinner at the hotel. The dining areas also have a stunning view of the lake and volcanos. We really loved our stay here.

Stayed in March 2024

Nothing

All good

Stayed in March 2024

Laundry fees are too high.

Wonderful hotel. Lovely pool for kids and adults. Short walk to the centre. Great breakfast. Brilliant value for money.

Stayed in March 2024

The door that takes you outside the building by the first floor needs to be repaired. We have had a hard time trying to open the door to get accessibility to the building

Excellent location . Most rooms with water view. Good breakfast

Stayed in March 2024

We stayed there for 3 days over the weekend and the hotel was full. Which means no free tables at breakfast, lots of people at the pool etc.

The hotel is huge. There are lots of different zones to relax, and the pool is just amazing. Not sure about the main building, but we stayed at the cabin and it was amazing. Quiet, warm (maybe even too warm), comfortable. Breakfasts are the same every day, but still delicious and lots of options. The location is also 10/10, just near the lake and 5 min away from all the shops and restaurants, yet aside from the noisy streets in the center.

Stayed in March 2024

Toilet was running and had to turn it off during the night.

Great views. Really helpful staff.

Stayed in March 2024

The back door that opens to the lake side didn't always accept my key card so I had to walk all the way around to the front of the hotel.

I had a view of the lake and Osorno volcano from my room. It was stunning! The hotel is close to shops and restaurants. My room was spacious and clean. I forgot my adapter for the wall plug and the front desk allowed me to borrow one. The concierge was helpful and friendly. Breakfast had lots of variety. I recommend this hotel!

Stayed in March 2024

Service in the bar was a little slow.

Modern, great views, helpful staff, nice bar/ snack area, good location.

Stayed in March 2024

Amenities are kinda old in the rooms, could improve

Nice woody place makes you feel relaxed

Stayed in March 2024

This hotel is enormous and impersonal. It is geared up for dealing with large tour groups. Staying in the eco cabins helps to take you away from all the negatives of large group behaviours. Breakfast was a bit of a disappointment. Far too many people trying to get to the buffet breakfast at the same time. You couldn't call it peaceful. The shower is one of the old fashioned style , over the bath with a plastic curtain that sticks to you whilst you are trying to shower.

This large hotel sits on the hill overlooking the lake and the town. It is within easy walking distance of the town with many restaurants and bars and close to the small buses running to Todos Los Santos. We stayed in the eco cabins which are on the other side of the road from the main hotel. This area is really quiet and the cabins have good views over the lake. The room was quiet, spacious and comfortable. The bathroom was a good size . There was a safe in the room. The staff were helpful and friendly.

Stayed in March 2024

In the afternoon the bar only offered sandwiches and nothing sweet.

The pool is excellent and the view magnificent

Stayed in March 2024

Amazing location and facilities

Stayed in January 2024

Really liked this hotel. Great location. Staff was helpful. Breakfast was very good.

Stayed in January 2024

It’s not that I didn’t like it but the room and the building looked a little tired

Food was delicious, location couldn’t be better. The staff were very friendly and helpful.

Stayed in December 2023

None

The swimmingpool was nice after a long trip! View over the lake was great. Room comfy, bed good. Close to the center.

Stayed in February 2024

The location was perfect . The staff were lovely from the moment we arrived . The room was ok although it would have been nice to have a balcony with such a beautiful view. The pool was fabulous but hot tub could have been warmer . The food was amazing with a special mention for Santiago the 19 yr old who managed to produce the perfect fillet steak - it was literally perfect. Staff isn’t the restaurant we’re all lovely and really friendly. Made eating in the hotel enjoyable . Would I recommend ? Absolutely

Stayed in February 2024

The rooms were unusually warm, even with the windows open. The bartenders were somewhat slow in getting to our orders. Everything else was fantastic.

Loved the location, food, bar, and staff. Great location to enjoy Puerto Varas.

Stayed in February 2024

The breakfast was not the best, it did not offer hot food like eggs which we had in other similar stays Room was a bit dusty but overall clean Location 10min walk away from main street which may not suit to other people

The room was spacious and very comfortable It had alm the right plugs in the right places and it was well thought for storage and lay out Staff was very helpful and replied to any questions so quickly There was also Netflix which was a nice surprise for the time we wanted to rest

Stayed in January 2024

The quality of the food at the evening meal was a little disappointing

The views over the lake and staff were extremely helpful

Stayed in January 2024

La piscina

Stayed in January 2024

Rooms lacked air conditioning and water temperature could have been higher

Location and facilities

Stayed in January 2024

Not the hotel itself but they had a tour operator opposite reception. Booked a penguin tour. Lady did not state a restaurant was one stop for 90 mins and also said we would be back at 4. Actually gif back at 7.30 so huge difference. Roooms have great l look and views

Staff were so helpful and at breakfast andvevenj g meal Prepared vegan dishes

Stayed in January 2024

Didn't expect it to be as busy as it was at breakfast. More of a family hotel than for a couple

Very welcoming hotel. The hot tub was a great surprise. There was plenty of food at breakfast and the common areas were very homely. The view of Puerto Varas has excellent

Stayed in January 2024