The hotel needs some maintenance in various areas . Seems abandoned in some areas

I like the arquitectura of the hotel itself and location was good , close to many hikes

Stayed in March 2024

Probably the one negative was the main restaurant for dinner. Half the menu being the steaks and other grilled meat were unavailable, as were other items, which were not advised at the time. The meatballs were extremely tough and dry, so we cancelled the remainder of our order. The staff were dressed as if they were tour guides ready for a hike and not wait staff and we waited for over half an hour for a bottle of wine that we had ordered but never arrived.

It’s a location with amazing views particularly of the volcano. We watched as it changed colours over a sunset and sunrise. Our room and the accommodation as a whole was fabulous. So tranquil. The thermal pools were sensational. Staff as a whole worked hard, albeit if you didn’t speak Spanish you would probably find it difficult. Having said that, we are in Chile. The bar food was good and should be more readily available, although we may have visited in the off season.

Stayed in November 2023

We were not able to exchange dollars for chilean pesos. Never seen an international hotel that doesn’t do that. We had to drive for an hour to the nearest town in order exchange our money. Hotel doesn’t offer room service as well as help with the luggage. Parking is 200m away from reception. During winter and snow this is a big issue. The food in the restaurant was good, but very expansive. We traveled off season and the hotel seemed short staffed.

Beautiful location, nice facilities, good breakfast and restaurants. Great pool and spa. Lots of trails and activities to do.

Stayed in October 2023

Food. Meat was not well presented and prepared on our first day. Second day waiter didn’t bring my sandwich.

Very clean. Staff was great and friendly. Unique spot and hotel layout.

Stayed in August 2023

Communal areas very cold. Pool / spa quite a serious let down. Service a bit wobbly.

Spacious rooms. Interesting design. Good activities.

Stayed in June 2023

bathrooms need update. bathtub too high. although shower head was great , couldn’t adjust temperature of water because when selected correct temperature, shower would turn off because of location of shower handle

great and friendly staff. Very helpful with any question one had. Activity department fantastic.

Stayed in March 2023

the shower

the enviroment

Stayed in March 2023

Wi-fi was a little inconsistent which was a problem since I had to work a little. No wifi in the rooms only public areas The spa could have had hotter water, was lukewarm

The building is stunning, the site is beautiful, definitely a place to get lost in. The food was TOP and so were the drinks. A big plus is the additional activities you can coordinate with them, we did rafting and night tour, the staff is sweet, friendly, and make you feel welcome. The rooms were very very comfortable, with beautiful views of the site. The site is well maintained, walks and wayfinding are well indicated, easy to explore on your own

Stayed in July 2022

Room has low privacy as you can hear everyone else. Water pressure is low and insufficient. Shower outdated. Room with lack of ventilation

The set up within the forest and nature.

Stayed in February 2022

you can heard the people moving in their room

love it

Stayed in February 2022

breakfast

location and view

Stayed in January 2022

Beautiful location, friendly staff and amazing views. Wonderful breakfast

Stayed in March 2024

N/A

The display and food item choices exceptional!

Stayed in November 2023

-

Everything

Stayed in October 2023

Personal staff are ALWAYS in a bad mood, specially from restaurant/bar. When we arrived (I was with my husband + 2 elder people), NOBODY helped us with our luggage. Parking is not close from main entrance, WI-FI doesn't work in the room, our bathroom had one door that probably was broken and they replaced it with a horrendous plastic curtain that stinks, pool closes 19:30 (the parks close 18h, so you don't have time to enjoy it). Definitely not the treatment you expect from a Hotel that charges that amount of money.

Room was comfortable, as the bed. The view from our room was beautiful. Parks are very close and beautiful too.

Stayed in October 2023

Insulation of the rooms is poor. Shower cabin had mould all arond the edges. Tap of the shower was installed in the wrong side (red is cold and blue is hot). The toilet bowl moves when one sits. These things really need more attention. Handrails in the swimind pool are loose. Also, the hotel is quite pricey. It's customary to tip waiters 10%, which I did. On top of that they ask you upon checkout to tip 10% for cooks, concierges and receptionists, which I find very cheese. You aren't really free to say no because THEY ask you in your face to tip them, that's emotionally forced, which would be different perhaps if payments were done on a machine. I wonder what their wages are in a hotel of this rating. Overall, it would be very difficult for me to say this was a happy experience and even more difficult to come back.

Staff are friendly and helpful. Rooms are nicely decorated and have a view.

Stayed in April 2023

The entire hotel needs to undergo some serious revamping. It’s dirty and tired both in the public areas as well as in the guest rooms. If you’re going to charge over $300 for a room and claim to be a luxury destination, changes will need to be made. I paid close to $350 for a room with two beds. The beds were closer to the size of a cot.

The location and surrounding nature are exceptional. The staff is wonderful.

Stayed in February 2023

the service/staff attention for the price is is far off expectation. ok it is in the middle of nowhere but still, it’s vastly overpriced in regards to service - what you pay for is the location and stunning nature arround it but one could rent a fantastic house/cabana for that price and then visit the hotel and do the treks arround it. it’s a one time visit, not sure I would spend the money again Allthough I’m happy with the weekend we spend there

magical place! beautiful the design and attention to nature is something very different and worth a visit.

Stayed in October 2022

When we arrived we were told that we had a room for 3 and one for 2. When we got to the rooms the one for 3 did not have space for 3 beds. When we asked to change they pointed to our reservation which showed 3 children all with age 0 (perhaps my error when I entered things into booking.com, but I remember filling out their true ages). They said that 3 babies should fit in that room. My 3 boys are teenagers. They said they could accommodate an upgrade but we would have to pay the difference, because it was not their fault. The food was bland and a bit boring, many of the pools were closed, and the entire place was showing some wear. There is also an odd feeling of constructed nature that feels disingenuous. Overall, really not worth the rather expensive prices.

The architecture is oddly beautiful. The surrounding countryside is beautiful.

Stayed in March 2022

no coment

warm and cozy

Stayed in May 2022

The staff was very lovely and the place is amazing, the view of the room is everything :)

Stayed in April 2022

WiFi is pretty rubbish. Doesn't work in the room. Breakfast and a few other things feel v much like in a government run hotel. It is expensive for what they make feel like a mass market offer.

It is an amazing structure. Very much enjoyed the dinner in the restaurant but I could see other guests were unhappy for various reasons so I think I was lucky with what I ordered.

Stayed in January 2022

Great on the outside, but no "soul" at all at te inside. Way to expensive for what it is, even at this location! Some nice staff, but most very young and inexperienced with hospitality and travel.

Great building. Location not bad. But for who is travelling trough to e.g. Puert Varas, I would say skip this part.

Stayed in January 2022

Todo. Totalmente recomendado.

Stayed in September 2021