Ruta 9, km. 4,5, sector Puerto Bories, Puerto Natales, Chile
#2 of 51 hotels in Puerto Natales
Guests' ChoiceBased on 237 hotel reviews
9.6Cleanliness
9.9
Comfort
9.9
Location
9.5
Facilities
9.7
Staff
9.7
Value for money
9.2
Free Wifi
9.6
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 23, 2024
Anhtuhan
ChileNothing.
Great View. Calm Hotel. Gentle and accomodating staff.
Stayed in April 2024
Reviewed: May 15, 2024
Olga
NetherlandsAmazing hotel! The perfect place to unwind your mind. The view from the hotel is impeccable. We had the corner room and the view was stunning. The lounge area is very cozy and the family that own the place is welcoming and friendly. They prepared the breakfast buffet every morning which had plenty of choices. We also had dinner there which was delicious and with local ingredients. We really hope to come back one day!
Stayed in May 2024
Reviewed: May 8, 2024
Valérie
CanadaNothing
Food was unreal. The rooms are spectacular. The relax vibe of the place and the most welcoming staff :) truly an amazing expreisnce
Stayed in March 2024
Reviewed: April 30, 2024
Andrew
United KingdomEverything was perfect
A most beautifully presented and totally unique hotel, hosted by Alvaro (a true gent) and his sons. It was towards the end of the season and the place was quiet but I was made incredibly welcome and would not hesitate to recommend the place. The restaurant is a delight to behold, with the chunky wooden truss structure, and I was given room 16, with the corner window. Great location and surroundings, beautiful room, lovely personable service, great food.
Stayed in April 2024
Reviewed: April 22, 2024
Michelle
United States of Americapretty far from town
quiet and clean
Stayed in April 2024
Reviewed: April 22, 2024
Maria
SpainTodo genial.
Impresionante!! Y la atencion inmejorable, volveremos si o si.
Stayed in April 2024
Reviewed: April 18, 2024
Kumar
United States of AmericaFantastic location and beautiful rooms. Great breakfast and we also enjoyed our dinner. Highlight of our trip to Patagonia.
Stayed in March 2024
Reviewed: April 15, 2024
Siew
SingaporeExcellent
Stayed in April 2024
Reviewed: April 3, 2024
Alexis
United States of AmericaThis is one of my favorite hotels. The charming design of the sea front lodges and restaurant area are gorgeous. 5 minutes drive outside of town and near airport. The family who runs the hotel has definitely impressed me with their kindness, delicious homemade food at the restaurant, and helping me with anything you need. I can't say enough about this little gem and my wonderful experience here!:)♡
Stayed in April 2024
Reviewed: March 29, 2024
Roberto
El SalvadorNothing
Great location, great staff, beautiful architecture, food was amazing, fantastic view
Stayed in March 2024
Reviewed: March 22, 2024
Dennis
United States of AmericaThis is a family-run hotel. Martín and his parents were delightful. The food is superb and the views from every room are spectacular! We’ve been traveling non-stop for 3 years now and Simple will be remembered as one of our very best experiences! Bravo!
Stayed in March 2024
Reviewed: March 20, 2024
Anthony
PortugalAbsolutely nothing.
Small boutique design hotel nestled in a field by itself overlooking the lake. Exceptional beauty. Large warm spacious rooms with amazing views. Family owed, exceptionally friendly, professional service with great small restaurant. Tasteful, simple type design, no frivolous stuff. Outside Puerto Natales by road that takes you to Torres de Paine.
Stayed in March 2024
Reviewed: March 16, 2024
Cynthia
United States of AmericaWe would have liked a door on the shower so we didn’t need to be as careful with the water getting the bathroom floor wet. I prefer to have the option of a television.
Stayed in March 2024
Reviewed: March 13, 2024
Catherine
United States of AmericaView was amazing with floor to ceiling windows that look out in the sea. Food at this hotel was exceptionally good. We ate breakfast and dinner here. Bed was huge and so comfortable. Hotel decor was outstanding—Scandinavian style, natural, simple elegance.
Stayed in March 2024
Reviewed: March 9, 2024
Mandy
United States of AmericaWalk into town
Room and views were beautiful. Breakfast excellent. Staff, warm, welcoming and helpful.
Stayed in February 2024
Reviewed: March 4, 2024
Karen
United States of AmericaWe loved our stay here. This was our one “splurge hotel” for our entire 3-week trip in Chile and Argentina. Comfortable rooms, great shower, food was excellent.
Stayed in March 2024
Reviewed: March 3, 2024
Cristina
United States of AmericaThat we couldn't stay there forever! :(
Everything!!!! The hotel was beautiful, breathtaking views, welcoming and really warm staff, delicious food! We are so coming back :)
Stayed in March 2024
Reviewed: February 29, 2024
Tomlinson
United States of AmericaAccommodating
Stayed in February 2024
Reviewed: February 29, 2024
Brion
United States of AmericaNothing
Very kind and helpful staff. The view from our room over the bay was excellent. We were treated to a beautiful sunset.
Stayed in February 2024
Reviewed: February 22, 2024
Alexandra
United States of AmericaN.A.
Beautiful property. Well decorated and maintained. Amazing views. Very clean.
Stayed in February 2024
Reviewed: February 21, 2024
Fiona
AustraliaNothing!
Amazing view and excellent dinner
Stayed in February 2024
Reviewed: February 19, 2024
Jennifer
United KingdomNil
Beautiful warm modern small hotel with wonderful views. Family owned and obviously loved with great attention to detail
Stayed in February 2024
Reviewed: February 16, 2024
Jacqueline
United States of AmericaN/A
Such attention to detail and high level of customer service as well as an AMAZING view!
Stayed in February 2024
Reviewed: February 13, 2024
Becki
United States Minor Outlying Islandsno extras like spa or pool; but for the price--Awesome!
staff is super flexible and willing to work around your morning schedule for breakfast; breakfast was amazing!
Stayed in January 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content