NOBODY speaks English. It is mostly impossible to speak with the staff. The swimming was not clean and breakfast offered a lot of options with lack of quality.

Big rooms and a beautiful beach

Stayed in November 2023

The open corridor leading to the rooms is very run down. Looks like a dilapidated dormitory. Room is very dated. Hotel needs a big makeover.

Resort style hotel with big lobby and nice garden. Plenty of outdoor and indoor activities. Plus point is beach is right at the hotel door step.

Stayed in June 2023

-Breakfast is not a 5 star hotel level.

- Good location and price. Room and other facilities are good for family.

Stayed in January 2022

Away from the center, taxi required.

We really liked beautiful and quite area around the hotel. Nice swimming pool and private cafe where we had coffee and ice cream every day. Even though, hotel is 15 min away by taxi from Duty Free mall, still value for money and quite atmosphere were good.

Stayed in October 2021

Sadly Due to the Covid -19 situation, the hotel is operating with certain restrictions, there is only one restaurant open, some of the hotel facilities are not available after 6 pm when normally operate until 10 pm and others are simply closed. The beach is not the strength of this hotel, there is not so much there, when you are on the beach you feel that you are out of the hotel not service there, also the lifeguard is constantly reminding you not to go deep, even knowing it is a very calm bay that barely has waves, you need to explain to him you are able to swim then he stops being annoying.

If you are looking for a Getaway as I did it's the perfect place, location is very good a bit far from the downtown which makes it a quiet place to relax. The room it's very comfortable and spacious, the swimming pool it's huge with a lot of areas to take the sun or stay with friends or family "The staff people are very nice even not all of them speak English they are very polite and helpful" The room service it's good and offers decent western food but if you enjoy Chinese food as I do it's much better, also the hotel has different amenities like a sports courts, Spa, entertainment center with bowling "highly recommend" in general it's a good hotel to stay in.

Stayed in September 2021

No English speakers to help with check-in and multiple times people budged the check-in line.

Big, clean room.Good facilities.

Stayed in July 2021

Too much walking. We were placed so far from the elevator. Though we had beach access, there was no swimming allowed. The service was also very bad. Some of the hotel restaurants were closed.

The balcony and bathtub. The pool was nice. The pool and the lobby view is very beautiful. You can stay here if you have no intentions of exploring.

Stayed in July 2021

There is a general lack of management that extends from poolside service to restaurants: despite friendly and very good willing staff we were quite often left unattended at the poolside and forced to solicit service. Poolside bathrooms hygiene condition not up to standard. Only two restaurants available: chinese one very good although a bit pretentious and “international” one decent with good service.

Nice facility, spacious and comfortable room with sea view, large swimming pool in a very extended and quite area. Ideal for relaxing and getting pampered. Location is secluded and far from city. Breakfast offers plenty of choices both Asian and international with good quality.

Stayed in May 2021

Desk staff weren’t very courteous, the food options are expensive, there is no bathing in the ocean and the rooms need a-bit of updating based on the pricing of the hotel. Suggestion: Renaissance is located on its own peace of heaven with the ocean a stone’s throw away. Some water activities would be an addition.

If you want to get away from everything, this is the spot. Feels like you are in your own little world. Breakfast had many options. The pool lovely. And the beach superb. Eric at the Star Fish poolside restaurant was friendliest member of staff.

Stayed in May 2021

This review is hidden because it doesn't meet our guidelines.

Very far away from Sanya downtown. But if you will walk for 15 min from the hotel you can find a few Chinese restaurants and small shops. Also can call for a taxi and go to China Duty free shop. It’s just 15-17 rmb for one way. There you can find some restaurants (Starbucks, Häagen-Dazs, Burger King and some local Chinese food restaurants) and luxury brands shops (Bally, Kenzo, Gucci, Balenciaga etc).

The hotel is beautiful and very clean. Has a great beach and a big, wonderful swimming pool. Rooms are very spacious. The design is quite simple but I like it. We tried some dishes in the hotel Thai restaurant and they were very very delicious. The restaurant prices are little bit expensive but the food worth it.

Stayed in August 2023

somewhere needs repair

lovely staff and nice service

Stayed in January 2022

The staff is very helpful, clean installations

Stayed in December 2021

The location - it is very secluded , far from shops , I could not even find any Western restaurant with 10km's of the hotel which was really disappointing, making any outing costing a lot of money in Didi fares! My room was old and in need of some serious replacement and TLC. Overall it was a tired old room. I cut my stay short firstly because of the pandemic situation but secondly because I did not enjoy my stay, I would not return to this property at all.

The gardens and beach were very beautiful however that was about all. The breakfast was sufficient but catered more to the Chinese taste then Western . Most staff at reception could not speak English but there was one very helpful guy called XY-Hao who really tried to help me .

Stayed in August 2021

The service was really poor, half, 2 restaurant was close on 4, breakfast was not Renaissance expectation with really low choice, big problem of food and service on this hotel. No BBQ outside, no food at night, 1hour to have our food even if we are with kids, when we asked the staff they said no bbq outside and restaurant is close due to COVID restriction but i think is not correct as all other Hotel in Sanya have open restaurant and bbd on beach or outside. Also the swimming pool is not so clean, the room was not clean as well. the beach and sea are with lot of garbage and you can not swim on sea at this place. I really do not recommend this hotel. to sum up, the quality of service, food, commodity and area is not well maintain and not Renaissance/Marriott Standard. There is a lot of Hotel in Sanya with better value for money. We will never go back.

Stayed in June 2021

There are no comments available for this review

Stayed in July 2021