Poor ventilation

The staff made up for the disadvantages of the property

Stayed in May 2024

Staff was not competent.

Facilities and breakfast were good.

Stayed in February 2024

The personnel was friendly but spoke little English. Google translate helped. Industrial area and felt less secure than the city centre.

Nice and clean 3 star hotel with simple good breakfast and comfortable beds.

Stayed in December 2023

The breakfast was a litlle bit.

Staff was incredible! They help my a lot. The room was cleand and great.

Stayed in November 2023

bad location

Great pool and pool area

Stayed in August 2023

There was no hot water at this hotel which was a shock as it is not something you are checking for when you book a hotel. The location was not good as the hotel is miles away from central Cartagena and is located on a very dirty main road which has a huge amount of traffic.

The staff were friendly and helpful.

Stayed in January 2023

there were not many staff at the kitchen so waiting forever food at the restaurant was a nightmare

everything

Stayed in April 2022

Breakfast a bit to basic. The location is unfortunately not suitable for tourists. The city center is too far away. You have to pay between 10.000 and 50.000 Pesos for a taxi to the center or back, espacially in the evening it will be expensive. And it costs also time, depending from the traffic 15-40 min.

Big room with a nice and also big bathroom. Clean. You can borrow a hair dryer hat the rezeption. Stuff is friendly and helpful but speaks no English. Gym was a big plus for my boyfriend. All in all a good hotel.

Stayed in March 2022

Location terrible area dangerous area far robberies and in the middle of nowhere

Most of the staff good

Stayed in September 2022

the did not clean the room every day! I asked them to fix the safe in the room. I was there for 10 days and I went 10 days without a safe and had to take person items out with me every day. the breakfast was not great and cold!

the suite was nice. I got the sweet for the jet bath the hotel did not have hot water it was cold so having the jet bathtub is pointless!

Stayed in August 2022

The hotel is in the middle of nowhere and hard for the taxi/uber drivers to locate. My toilet kept stopping up although I placed most tissue used in the trash bin. Our water from the shower never turned cold and biting insects were entering through the bathroom window even while closed.

The breakfast options were good. We were served buffet style. The staff was nice and super helpful.

Stayed in July 2022

Too less pressure of the water. Almost nothing. Location far away from the centre and very loud due to the street in front of the hotel.

Pool

Stayed in March 2022

Breakfast

Stuff

Stayed in March 2022

The LOCATION is simply terrible unless you have a vehicle. 30000 pesos both ways to the center. There nothing around in the area, not even food outlets. Spartan decor (white walls). Lukewarm water, only one faucet in the sink and in the shower, so not hot water!!! Breakfast and restaurant menu very, very poor. What a location!

The facilities are OK, clean, modern and efficient. Internet, TV a d AC work well. Room size is good and the bedding is also nice.

Stayed in February 2022

someone broke into my room and I told them the next day and they didn’t seem to believe me or acknowledge it. my room what stairs right next to the window and someone climbed in at 1 am. the window was not locked. I made the mistake of not checking that

pool. it had a restaurant in it

Stayed in January 2022

Rude staff, below average breakfast, awful room service and appalling and overpriced food

Clean place, nice pool, good Internet

Stayed in January 2022

Oh boy where to start. We got to the property about 8:00 p.m. no welcome cocktail as they advertise they offer. We were escorted up to our room and this is where things started taking a serious downturn. The electronic card reader would not work so they had to go back downstairs to the lobby office and get a regular physical key. After the guy returned was said key after playing with it for 3 or 4 minutes he finally was able to get the door lock undone. About 2 minutes in a room I realize we are in for a hell of stay. First off their mini bar they offer is not existent in fact the refrigerator is just sitting there on the floor not even plugged in. And speaking of plugs they don't even have any outlets on the walls but it was laughable that they had an alarm clock sitting between the two beds with nowhere to plug it in. In the bathroom there was no toilet lid/seat. The hand wash sink has no hot water The air conditioning mounted on the wall had water stains running down the wall. And the overall condition of the rest of the walls were very terrible and very dirty and disgusting. So after all of these let down so we went to bed. Woke up in the morning and had excitement about their wonderful looking breakfast bar they had advertised with lots of pastries cereal and juices to offer. Sadly they only had one little cereal out and two small little hard rolls in one basket no coffee no juices no water but what happened to this wonderful picture of everything they had. We booked six nights we had left to stay here after this first night of his horrible conditions and things we decided to check out and get a refund of course they tell me that this is a booking.com reservation and my money needs to come back from bookings.com of course bookings.

There's really absolutely nothing I enjoyed about this property and I think the whole process of trying to refund my money is absolutely astonishing that I cannot get a refund.

Stayed in January 2022

Everything was good

Pleased with my stay

Stayed in July 2021

only had cold water for shower

the staff were very good

Stayed in January 2023

no hot water more towels ,rug bath!! the food was ok !!the breakfast recalentado horrible !!! needs a lot of improvements

nice a/c

Stayed in January 2023

There are no comments available for this review

Stayed in January 2024

There are no comments available for this review

Stayed in January 2024

There are no comments available for this review

Stayed in December 2022

There are no comments available for this review

Stayed in November 2022