No issues at all.

This was my second stay at the hotel and my friend's first. It is so clean and the staff are lovely, breakfast is really good and the rooftop terrace has a great view of the city and the ocean plus hammocks on the very top level.

Stayed in October 2021

Good, old hotel

Stayed in October 2021

Not a thing.

Where to begin, starting from the location to the place itself, the service. From the moment we got to the hotel how they were waiting for us to help with the paperwork since we got there so late a night. The guys at the front were very accommodating with the best attitude. The room was big for the three of us with a great AC, bathroom and Netflix. The hotel itself is located in an old building, very well kept with beautiful views of the old Santa Marta. Breakfast was great made right in front of you, it feel like breakfast at home. Location is the best, super close to restaurants, bars, clubs, pretty much anything you want to do is at a walking distance.

Stayed in October 2021

La piscina, el hotel en general, las habitaciones amplias

Stayed in October 2021

Tv hard to work.

Location.

Stayed in October 2021

The king sized bed was 2 twins put together, so it was uncomfortable if you were in the center of the bed.

Good location, clean room, nice staff. Breakfast was good as well.

Stayed in October 2021

Could have been cleaned better - there was dirt on the floor in the corners and the bathroom mirror had lots of fingerprints on it. Door to the balcony was not very secure (only one small latch).

Great location. Lots of nightlife, restaurants and cafes right around the corner. All tourist attractions reachable by foot. Rooms mostly quiet. Very friendly and attentive staff. Buses leaving to Tayrona National Park can be reached by foot (10 min walking). Area felt very safe, even at night.

Stayed in September 2021

Breakfast

Staff and location

Stayed in September 2021

Great location super helpful staff.

Stayed in July 2021

It's a comfortable, clean y lovely place to stay in Santa Marta. The hotel is well located in the historical district of the city. It's closed to all amenities, restaurants, bars and the sea front to ensure you have an amazing holidays.

Location and style of the hotel.

Stayed in July 2021

Good location, big room and bathroom & clean!

Stayed in July 2021

There was just no hotel!!!!?????? We arrived and thee hotel didn t exist anymore!! How is it possible that booking. Com doesn t communicate about that???

Stayed in August 2023

I was at the hotel twice, before and after the trekking to the Lost City, and my evaluation is an average of the two times, good the first, terrible the second (I definitely slept better on the trek….). The hotel is in a very good location in the middle of the old town, close to the sea (not the beaches). There is a tiny pool, little more than a bath tub, not even good for a few strokes. I was supposed to be met at the airport but nobody showed up. There was a very nice lady at the reception, friendly and efficient, who apologized for the inconvenient and assured me she could reserve a bus to Cartagena when I would come back from the trek.The room was nice and clean, the bathroom big enough (no toiletries or hair dryer, but two towels). No complimentary water, of course you cannot drink tap water, but you have to buy it. When I came back from the trek there was a young lad who hadn’t the least idea on how to manage a reception. I was given a room that looked shabby and with a terrible noise, both from the air conditioner and from I don’t know what in the bathroom. I protested and I was moved to another one after over half an hour and a lot of to and fro to monitor what the guy was doing. Finally I had a room similar to the previous one, but unluckily with the air conditioning making noise when the temperature increased and it reactivated. Moreover the shower leaked and there was a drop going on falling all night. I wore ear plugs with some improvement but still I hadn’t a good sleep. The only towel was grey instead of white, and scratchy I asked the guy to reserve the bus to Cartagena but he had no clue and it took several hours and much pressure to have the thing done. Luckily the morning after the bus arrived and there was again nice staff who gave me breakfast even if it was earlier than standard hours.

The location is good, in the middle of the old town. Breakfast is good: delicious juice, fruit, eggs with toast, tea or coffee. Some of the staff are nice.

Stayed in May 2023

the room was quite dirty and very basic/rough. The towels were smelly and had stains.

very good location, the room had ac.

Stayed in April 2023

Nioce from the street. At night the othervise very nice historical centre turns into a true inferno of sound with one loudspeaker in the street after the other - leading to an unbearable kakafonia. Unfortunately, this very high level of sound polution also ended up in our otherwise comfortable room - making it imposible to get a good night sleep.

nice rooftop pool, beautiful indoor design, not the least the floor tiles

Stayed in March 2023

- BE CAREFUL: at the time we were there (March 2023), a hacker was able to retrieve all the data about our trip (date, room, price, personal email address, phone number) and contacted us on WhatsApp, saying that there was a problem with our credit card and sending us a link to enter the number. Don’t fall for this scam! It remained unclear whether the hotel or booking.com was responsible for this security issue. - our room was actually quite loud, because it was next to where all the air cons were installed. - the rooftop pool is being used by pigeons for drinking and bathing, so it’s not super cleaned.

- very well located right next to the main tourist street. - good breakfast. - big rooms with a/c and warm shower.

Stayed in March 2023

the noise on the ground floor rooms is unacceptable. the ventilation machine is extremely loud. the staff helped me change the room to an upper floor, however at 4AM the sink and shower started making a lot of noise (the hotel was working on the water pressure systems). i would have paid more to have a quiet location

the location is perfect, the staff are very nice and the rooms are good value for money

Stayed in March 2023

The fact I was lied too

not clean, not anything like the pictures at all

Stayed in February 2023

highly overpriced, facilities not in well conditions, bathroom not very clean, it was not the worse but the price was too high and the expectations were not met.

location and staff

Stayed in February 2023

We paid for a Junior Suite. The room was large but basic and had no chair to sit on. The location so close to everything turned into a sleeping nightmare given the noise outside. The steel stairs meant you heard everyone heading in and out of their bedrooms. You could hear breakfast being prepared downstairs

Lovely staff, the highlight of the stay by far. The hotel is very close to the bay and some great restaurants. The rooftop “jacuzzi” was somewhere nice to sit in

Stayed in January 2023

The floors in room looked dirty. Partly very old dated tiles I believe.

Great location. Staff was nice n helpful

Stayed in December 2022

It’s not clean at all, towels weren’t properly cleaned, every time I had a shower the toilette was flooding of water.

It’s in the center of Santa Marta, super close to all the restaurants, bars.. the staff is really nice, the girl in the reception was really helpful all the time, as well as the waitress during breakfast. The bed is bigand comfortable.

Stayed in November 2022

The room was not at all like in the photo. Windows were giving to the noisy street so I had to sleep with earplugs. Breakfast was super simple. The hotel certainly cant have 4 stars. And price quality ratio is very bad.

The staff was very nice and friendly

Stayed in September 2022

The tiles were loose, the towels are old stained white towels, the blankets smelled like they had not been washed.

The staff

Stayed in July 2022