Loud at light, we stayed in a suite and one of the faucets doesn’t turn only hot water coming out. We had a do not disturb sign in the room and the maid still came in. Super weird

Location is good.

Stayed in March 2024

Parking is a challenge

Location very good.

Stayed in January 2024

The bathrooms

Nice but a bit old the fortunes. Bathrooms water smells bad. The room door very old.

Stayed in March 2024

Noisy, the hotel is unsafe for little children: the sliding door of the balcony didn’t work, we couldn’t close it , and the balcony was absolutely dangerous for children.

Great location, beautiful rooms

Stayed in February 2024

Coffee maker in the room, but not coffee available for an early morning cup of coffee, saw some insects when I got up at night and the air-conditioning did not go below 16 C

Breakfast and restaurant was good.

Stayed in March 2024

Outdated could definitely use a renovation. Although staff kept the room and facilities clean. Breakfast was very mediocre. Not many options, usually same 2/3 options to choose from.

Close to beach and main strip of Haco. Parking included.

Stayed in February 2024

location is under development. not very nice. Car parking is not good. Not enough parking places at the hotel. Jaco has a lot of prostitutes walking around the main street.

close to the beach

Stayed in February 2024

Low water pressure in the shower. 5am loud party in the parking lot in front. No outdoor shower to wash sand off. Need better variety of breakfast. Suggestion: have employees wear khaki pants or shorts with white or blue polo shirts. Very classy, black looks too hot. Set a trend.

The view from our balcony suite was lovely. Nice big room.

Stayed in February 2024

Shower barely worked, room didn’t have coffee, they put me next to the construction so it was hard to sleep in past 6 am

Amazing location.

Stayed in January 2024

The shower has pretty low pressure, mostly due to the hotel being fully booked and they have a limited amount of beach chairs and umbrellas, having to pay for an umbrella for all day on the beach. One suggestion would be to maybe expand a little bit the restaurant area for the included breakfast.

The location of the hotel is fenomenal, very centric and a lot of restaurants nearby, and not to mention the hotel being so close to the beach. The pool is good too, pretty big and not too shallow and in good temperature.

Stayed in December 2023

no hot water and draft from patio,no soap or shampoo

food was good, and very nice staff

Stayed in November 2023

Hotel needs more maintenance

Location and breakfast included

Stayed in November 2023

Noise/ kids in pool making noise very late/ building a new resort next door with heavy pounding noise starting at 6am. We left a day early due to the noise, any chance of a one day refund? also the town is a bit dangerous especially at night.

Food and staff were very good

Stayed in October 2023

The water pressure in the was too little for my liking, however the water pressure for everything else was was just fine.

Hot Tub in room. View of the beach from the hot tub was outstanding.

Stayed in July 2023

The room needs updating. Not enough outlets and the ones on the ceiling were unreachable. Fixtures and hardware on doors show damage from salt water/air.

Breakfast was good and variety of options. Great location and view from balcony. Enjoyed the pool.

Stayed in May 2023

I had both Suite 5 and Suite 3 over the weekend. The spa tub didn't work well in either one. Only two of the jets worked. It was difficult to get enough hot water to fill the tub.

The room was clean, the beds were very comfortable. The balcony with beach view was excellent.`

Stayed in April 2023

Need more shade around pool deck. People NOT hotel guests using facilities. Elevators don't stop on 3rd floor. Had to carry bags up AND down stairs to get to room. Hotel needs updates,

Helpful staff getting beach chairs and umbrellas. Wait staff helpful serving breakfast.

Stayed in March 2023

The room a/c was poor and the room floor sandy and the hotel in general starting to look rundown.

The people were nice, the location very good, breakfast really good.

Stayed in March 2023

I was told that there was only one room available and when the door could not lock they switched the room.

Stayed in March 2023

This hotel has seen better days!☹️

Right across the street from the beach

Stayed in March 2023

The hotel is showing its age and exposure to the climate. The balconies are corroded off at the supports, and our balcony door would not lock. Some maintenance was happening, but the place needs a makeover. It was very noisy outside at night. Small groups gathered to talk and play music all night. Not rowdy, but the windows and sliding doors don’t seal, so it was loud in the room.

The location is wonderful, staff was great, breakfast was very good. Our suite was also nice with a great view. We really liked the pool on the hot afternoons.

Stayed in March 2023

Our first room by the pool was super not secluded and the entire door handle/lock fell off the door. But they gave us a new room so all good.

When a few things in our room broke they got us a new room.

Stayed in February 2023

It's VERY noisy at night. Every night, there was someone playing booming music from a car in the parking lot until 3-4 am! Security was out there but didn't or condo anything about it. We watched them look over at the people making the racket but didn't even approach them.

The view was exceptional. The gentlemen (especially the one on the afternoon shift) who provided chairs and umbrellas on the beach were some of the hardest working people we've seen. He would magically appear to provide or change the angle or location of your umbrella when the sun shifted.

Stayed in January 2023

Accommodation a little tired and in need of some work. Noisy at night.

Good location close to the beach. Nice pool for kids.

Stayed in February 2023