West Side of Play and EPA Store, 10104 San José, Costa Rica
#49 of 117 hotels in San José
Guests' ChoiceBased on 860 hotel reviews
8.3Cleanliness
8.6
Comfort
8.7
Location
8.7
Facilities
8.3
Staff
8.8
Value for money
8.2
Free WiFi
8.1
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 30, 2024
Shirhandziwa
South AfricaExcellent. There was variety. Staff tried their best. Problem was the language barrier. Some could not really communicate in English but they tried their best which we appreciate d
Stayed in March 2024
Reviewed: April 21, 2024
Mary
United States of AmericaNothing, I can say.
The staff were super helpful and polite (went above to fulfill requests), the beds were comfy, location is good and very safe, hotel lobby is huge and spacious, pool and gym are nice. 👌🏻
Stayed in April 2024
Reviewed: April 7, 2024
Villalta
Costa RicaThe pool temperature
Good location in Escazu
Stayed in April 2024
Reviewed: April 7, 2024
Caron
United KingdomBathroom was clean but needed a refresh.
Comfortable with the most delicious breakfast
Stayed in April 2024
Reviewed: April 6, 2024
Kristi
United States of AmericaRooms are dated and you have to have staff open the mini bar with a key which was inconvenient as we arrived late and just wanted a bottled water before bed
Staff was very friendly, close to airport and car rental
Stayed in March 2024
Reviewed: March 21, 2024
Hubert
PolandThe only two things that I could complain about was my mattress that was way to soft for my liking and that if one has a room facing the highway, some noise of the traffic can be heard. It wasn't that traumatic as I had decent sleep (there were two curtains that helped to cancel the noise), but some people may prefer to choose the other side of the hotel if this should be an issue for them.
Well, I spent only one night there, so my experience is limited. However, in general the hotel impressed me as moder, comfortable and cozy with convenient location that eases access or further travel. The staff was super nice and helpful. The breakfast was decent and plenty.
Stayed in March 2024
Reviewed: March 14, 2024
Carlos
ArgentinaHad a problem with towels and laundry that was not easy to solve, even with the willingness of the Sr. hotel staff.
The hotel has a nice pool. Breakfast is good according to the country's standards. Large bedrooms ando good beds.
Stayed in February 2024
Reviewed: March 9, 2024
Tzitzi72
Panamathe breakfast buffet was not what I expected, hardly a choice of food.
the staff was very friendly and helpful. organizing when I needed something and having an easy early check in as well a smooth check out, very straight forward.
Stayed in March 2024
Reviewed: February 18, 2024
Samantha
United States of AmericaThere was some confusion with our airport pickup. I had gotten an email confirming the pickup but they didn't have any record of it in their system. I'm not sure if that's a common problem though or if we just got unlucky. We also ended up having to switch rooms because our first room was dirty. There was a half drank water bottle on the chair, coffee on the walls, and the carpet was pretty dirty. They kindly upgraded us to a junior suit but unfortunately the room was missing the mini fridge and we found clumps of hair in the bathroom and living area... so the cleanliness left a lot to be desired...
The staff members were the best part of our stay, they were very kind and quick to try and resolve any issues we had. We were upgraded to a junior suite and the bed was really comfortable. The breakfast was really good and had plenty of vegetarian friendly options.
Stayed in January 2024
Reviewed: February 17, 2024
Serena
ItalyThe pool area was not well maintained
The breakfast
Stayed in February 2024
Reviewed: February 14, 2024
Nicholson
United KingdomThere was no outside area to sit and relax.
Spacious room , always very clean surroundings and a good Gym & Swimming Pool facility
Stayed in January 2024
Reviewed: February 9, 2024
Azadeh
CanadaThe carpet looks worn.
They had 24 hour reception and the breakfast was delicious.
Stayed in February 2024
Reviewed: February 5, 2024
Tatty
Costa RicaThe omlette wan't real. Not a tasty one. Very strange.
fruits we're very tasty, fresh and delicous.
Stayed in February 2024
Reviewed: February 4, 2024
Ingo
GermanyAtmosphere of rooms
Pool, Gym, Breakfast
Stayed in January 2024
Reviewed: February 3, 2024
Kata
HungaryOutdated rooms, especially the bathroom, electricity outage, one of us was stuck in the elevator.
Location
Stayed in January 2024
Reviewed: February 2, 2024
Amber
Costa RicaThe shower is open so it's cold. The pillows aren't comfortable.
Staff, breakfast and cleanliness
Stayed in November 2023
Reviewed: January 31, 2024
Kata
HungaryThe room is a bit outdated, especially the bathroom. Our room was facing the highway, so it was pretty noisy. Last morning we had no hot water, and the electricity went out several times
The location is really nice, the staff is very helpful, you can find a lot if places to eat and shop nearby
Stayed in January 2024
Reviewed: January 30, 2024
Juan
Costa RicaCost of nights seems to have gone up a bit.
Very clean!
Stayed in January 2024
Reviewed: January 30, 2024
Dennis
Costa RicaThe breakfast was poor, there was little choice, the pastries were tasteless and dry
The room was large, clean, there was air conditioning, the beds were very comfortable, everything you needed was in the room, the service was excellent, the hotel had an indoor pool, great view from the window
Stayed in January 2024
Reviewed: January 29, 2024
Romana
Czech RepublicLocation - on one side there is a busy road, and on the other side there is a staging area for construction machinery, so until late evening and early morning (approx. 5 am) we were awakened by the whistling of machinery reversing, honking, etc. The windows are obviously not soundproof.
Very nice hotel, with clean and spacious rooms. At walking distance from some restaurants. Breakfast was modest but since you can order your choice of eggs, it was not so bad after all.
Stayed in January 2024
Reviewed: January 27, 2024
Xyanna
Costa RicaSome one of the staff came in my room while I was naked in the shower :( they said to check minibar. But was not my day to check out.
Stayed in January 2024
Reviewed: January 26, 2024
Gordon
JamaicaMore out doors
The breakfast was great
Stayed in January 2024
Reviewed: January 24, 2024
Joe
Canadafridge was missing, shower water (full hot and not hot enough for me) better by pool area! hot tub was not running water warm but not hot. early morning noise from construction behind the hotel. did not see a area to just sit outside in the sun. other then the area by the dining area.
location was ok, food was fantastic, staff was friendly, pool (Used once) was nice, lots of space, work out area looked great as well but did not use. close to Cima Hosiptal. and clinics in the area. shuttle / taxi personal were great!
Stayed in January 2024
Reviewed: January 24, 2024
Adriana
Costa RicaThe floor's carpet
Breakfast, customer service
Stayed in January 2024
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