Lázeňská 16/10, Karlovy Vary, 36001, Czech Republic
#19 of 94 hotels in Karlovy Vary
Guests' ChoiceBased on 86 hotel reviews
8.8Cleanliness
9.2
Comfort
9.0
Location
9.7
Facilities
8.6
Staff
9.6
Value for money
8.8
Free WiFi
9.6
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 5, 2024
Wojciech
PolandPerfect location, just in the city centre! Breakfast was tasty! Personel was also very open and helpful!
Stayed in February 2024
Reviewed: March 29, 2024
Jennifer
Czech RepublicNothing. The one caveat is that it is important to request assistance with finding parking, as the hotel’s spots are limited. However, there are multiple options fairly nearby.
The hotel is located very near the Colonnade, in the riverfront pedestrian zone. It’s a beautiful, small hotel with very courteous staff.
Stayed in March 2024
Reviewed: December 25, 2023
Wood
United States of AmericaNothing…it was fantastic!
Location fantastic and staff extremely friendly and accommodating since weather delayed our check in time significantly
Stayed in December 2023
Reviewed: December 17, 2023
Mona
United States of AmericaI wish there would have been restaurants closer by since the hotel only serves breakfast.
The hotel staff was amazing. The breakfast substantial. The front desk assisted me in arranging spa services at Elizabeth spa.
Stayed in December 2023
Reviewed: November 9, 2023
William
United States of AmericaI was very pleased with everything.
Large double bathroom. Wonderful breakfast; Clean and modern accommodation's; Location in the city centre; free parking.
Stayed in November 2023
Reviewed: October 13, 2023
Reem
Saudi ArabiaLimited rooms with view
The location was great and the staff made the stay even better
Stayed in October 2023
Reviewed: September 16, 2023
Stefan
GermanyWe stayed here for one night and arrived pretty early. The room was not ready yet but we could leave our luggage and start exploring the city. The reception was very welcoming, nice and friendly and well prepared. The room itself was clear and comfortable. A bit small but if you use it only for sleeping it was enough space. The location is right in the middle of the main part of the city center. Right where you need to be. The taxi has to drop us off about 800 m away from the hotel as the hotel is located on a walking street where no cars are allowed. But that's not a problem. Getting the taxi to close by next morning was also no problem. We had to leave early in the morning, one hour before the breakfast actually would have started. But we asked on our arrival if we could grab a breakfast bag in the morning but the hotel staff offered to open the breakfast one hour earlier for us. It might not offer all choices, though. We agreed and next morning every was ready when we needed it. From what we could tell there wasn't even anything missing. Friendly staff at the breakfast as well. That's how you make happy customers :)
Stayed in August 2023
Reviewed: August 28, 2023
Catherine
United KingdomThe hotel was perfect but it is quite a long walk from the station - about 25 minutes.
from the moment we arrived the staff were helpful, trying to get our room ready immediately as we had arrived early, offering umbrellas when it started to rain unexpectedly, The whole hotel has the feeling of being very well looked after - immaculate furnishings, spotlessly clean, it's bang in the middle of town, in the pedestrian area, 50m to the stone colonnade. The breakfast (which they allowed us to take early as we had an early train) was delicious - plenty of choice in a lovely dining room.
Stayed in August 2023
Reviewed: August 18, 2023
Kiss
HungaryExcellent location, friendly and helpful staff, wide breakfast selection, reserved parking
Stayed in August 2023
Reviewed: August 16, 2023
Pavla
IrelandThe hotel was in a great location, just at the promenade. The room was spacious and the beds were very comfortable. The hotel was very clean and the receptionist was extremely helpful.
Stayed in July 2023
Reviewed: August 12, 2023
Karen
GermanyGreat breakfast choices and a very clean and comfortable room. The location of the hotel was perfect to explore the town.
Stayed in August 2023
Reviewed: July 11, 2023
Magnus
SwedenNothing
The staff, the location, the breakfast.
Stayed in July 2023
Reviewed: July 1, 2023
Katherine
United States of AmericaNo air conditioning. It was a bit hot at night but helpful to get a fan in the room.
Great central location, nice rooms that appear recently remodeled, and good breakfast. The staff members were friendly and very helpful with every request or question.
Stayed in June 2023
Reviewed: June 22, 2023
Gurcan
IrelandThat was my second time here. Excellent location and always very friendly and helpful staff.
Stayed in June 2023
Reviewed: June 19, 2023
Sergiu
RomaniaClean nice hotel with great location! Thank you very much for team Lenka, Lucy, Zaur you are the best!
Stayed in June 2023
Reviewed: June 12, 2023
Eva
AustraliaNothing really!
The staff were amazing. I wanted to watch eurovision on the night we were there and they went out of their way to see if I could do this. They were very helpful and responsive to other questions we had about Karlovy Vary. The breakfast was delicious and the staff made more crepes when we said we were enjoying them, without being asked. It was a very lovely 3 day stay.
Stayed in May 2023
Reviewed: June 4, 2023
Butorin
Czech RepublicWell... nothing really. Everything was grand!
Located right in the very heart of the city center, this cosy hotel offers a perfect price/quality ratio. All the main attractions and locations during major city events such as KVIFF are just in a walking distance. Rooms have large windows, comfy beds and big enough bathrooms that can easily fit two people at once :) Our breakfast was included in the price, and we couldn't be more satisfied with it - varied buffet breakfast offerings accompanied by pleasant staff. Generally we were very happy about our stay.
Stayed in May 2023
Reviewed: May 28, 2023
Bertland
United KingdomGreat staff, very friendly and helpful.
Really good deal, pleasently suprised.
Stayed in May 2023
Reviewed: May 19, 2023
Maria
Czech RepublicIt would be even more perfectt if there was a pool.
Since the beginning the receptionist Natalie was very polite and explained to us all the dynamics in detail. The room is very clean and has everything you need, including dryer for your hair and a minibar. The food offer in the morning buffet was delicious and also the service was super polite and attentive. The hotel is perfectly placed in a part of the city were you can start exploring the nicest buildigs to see as it is a few steps away from Marianzke Lanske iii (like literally 1 minute walk). We would definitely stay again.
Stayed in May 2023
Reviewed: March 12, 2023
Alina
Czech RepublicVery cozy hotel in the old building, and the room was light with a high ceiling and big space. I like the bathroom and availability of sinks - for 2 people it is really comfortable :) The staff was friendly and polite. We also ordered a massage - were satisfied.
Stayed in December 2022
Reviewed: February 26, 2023
Dennis
United States of AmericaVery well built and maintained. super clean. Minibar was reasonably priced even though we didn’t use it. Nice tea/coffee room open all the time. We booked at the last minute from the train and when we found out reception might be closed by the time we got there, they offered to wait for us. Location couldn’t be better for access to the sights. Fantastic breakfast.
Stayed in February 2023
Reviewed: January 11, 2023
Marian
AustraliaPillows way to soft but that is a personal thing and I am sure most people would love these pillows. so big.
Reception was very friendly and helpful. Room great size. Hotel right in the middle of the main street.
Stayed in January 2023
Reviewed: December 28, 2022
Hua
Singaporevery nice and friendly staff. great location
Stayed in December 2022
Reviewed: December 22, 2022
Dwight
GermanyShower water pressure was very low.
Great location, good breakfast, very friendly staff.
Stayed in December 2022
Augusta, USA
Fuenteheridos, Spain
Braşov, Romania
Bawiti, Egypt
Druskininkai, Lithuania
Riyadh, Saudi Arabia
Rome, Italy
Ubatuba, Brazil
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content