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  5. Reviews of Mercure Residenz Frankfurt Messe

Reviews of Mercure Residenz Frankfurt Messe This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Voltastr. 29, Bockenheim, 60486 Frankfurt, Germany

#172 of 239 hotels in Frankfurt

Guests' Choice

Review Score

Based on 134 hotel reviews

7.4

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    7.8

  • Location

    8.2

  • Facilities

    7.4

  • Staff

    8.0

  • Value for money

    7.4

  • Free WiFi

    8.1

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 9, 2024

    8.0
    Nice and quiet hotel in the Frankfurt Messe area
    • Business trip
    • Solo traveler
    • Standard Twin Room
    • Stayed 1 night

    I found the breakfast to be overpriced, for which reason I did not take it. This was however compensated by a great value for money of the room rate

    The rooms were cozy and clean, with all the needed facilities. Staff at the reception were friendly and helpful. I also enjoyed the hotel's bar. I also had a great price for the room during my stay.

    Stayed in March 2024

  • Reviewed: February 3, 2024

    7.0
    I Ask 3 Times for repair the haïr dryer nobody came .....
    • Business trip
    • Group
    • Standard Twin Room
    • Stayed 5 nights
    • Submitted from a mobile device

    The bread was not fresh

    Stayed in January 2024

  • Reviewed: December 4, 2023

    6.0
    Noisy due to buidling works in the hotel.
    • Business trip
    • Group
    • Standard Double Room with City View
    • Stayed 2 nights

    The ongoing building work that was taking place, I appreciate that there needs to be renovations, but doing them with guests is pretty poor. Don't seel those rooms on that side of the street.

    The room was large and had a good place to work. It's a good location near a supermarket and local bar and restaurants.

    Stayed in December 2023

  • Reviewed: October 23, 2023

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Standard Double Room with City View
    • Stayed 3 nights

    Slightly odd that the bathroom was behind a glass window in the bedroom. Fine as I was single occupancy but you would have to know someone very well if sharing!

    Friendly, helpful staff. Excellent breakfast. Quiet room. Perfect location for the Messe.

    Stayed in October 2023

  • Reviewed: September 28, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Double Room with City View
    • Stayed 3 nights
    • Submitted from a mobile device

    Excellent location walking distance to subway. Very quite area.

    Stayed in September 2023

  • Reviewed: September 27, 2023

    6.0
    Value for money without any luxury
    • Business trip
    • Group
    • Standard Twin Room
    • Stayed 6 nights
    • Submitted from a mobile device

    No hot water kettle inside room. Tea drinker like me was facing issue. No toiletries other than hand wash / body wash. Everyday breakfast has same items, no change .. no Asian food. No live counters. Always queue at Coffe machine.. could have 3-4 machines. Hair dryer was having dust and spider webs.

    Location wise okay as train station is just 5 minutes walk and department store is just opposite to grab your basic necessities.

    Stayed in September 2023

  • Reviewed: September 26, 2023

    6.0
    Decent but expensive
    • Leisure trip
    • Couple
    • Standard Double Room with City View
    • Stayed 1 night
    • Submitted from a mobile device

    The reception kept speaking German until I 3 times told her I don’t understand then she switched to fluent English. The parking extremely expensive compared to the ones inside city we used and they were better quality and location .

    Pretty good rooms

    Stayed in September 2023

  • Reviewed: August 28, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Privilege Queen Suite with Sofa Bed and Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    air conditioning doesn’t work properly, no kettle, no coffee machine

    Stayed in August 2023

  • Reviewed: July 28, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room with City View
    • Stayed 1 night
    • Submitted from a mobile device

    A bit far away from s bahn station. You need to walk at least 10-15 min.

    The bed is perfectly comfortable, i loved it. The receptionist was great while check in, she was so good at communication with us, warm welcoming, and eager to support us. Thank you.

    Stayed in July 2023

  • Reviewed: July 3, 2023

    8.0
    Normal
    • Leisure trip
    • Family with young children
    • Standard Double Room with City View
    • Stayed 1 night
    • Submitted from a mobile device

    There was only one bed. No tea kettle and sugar in the room

    The area was good

    Stayed in July 2023

  • Reviewed: May 3, 2023

    6.0
    Pleasant
    • Business trip
    • Group
    • Standard Double Room with City View
    • Stayed 6 nights

    For a 4-star hotel, there are a few things missing. Especially when accommodating people coming to Frankfurt for work, i.e. exhibitions. We did not have any access to iron or ironing boards, except for the utility room which had only one working iron. For some of our staff, the lack of a kettle was also a minus. Having a kettle in the room with some coffee/tea etc is now standard in any European hotel. One of the staff members almost shouted at me when I grabbed some tea to have in my room for later when I get back from work, which was very disappointing.

    The hotel is located in a quiet and clean area, which is a bonus. The breakfast was good

    Stayed in April 2023

  • Reviewed: December 8, 2022

    7.0
    Friendly staff in an aged hotel
    • Business trip
    • Solo traveler
    • Standard Double Room with City View
    • Stayed 1 night
    • Submitted from a mobile device

    state of interior

    It’s 10 minutes from the Messe, and WLAN is extra on top. The included WLAN is not usable for work, just for Netflix. Amicable staff, supportive and caring, but the hotel has seen better times and is a candidate for a renovation. Lots of small and mediums sauté consultancy companies as a customers. It would help if you asked for an Omelett when you have breakfast, it’s great.

    Stayed in December 2022

  • Reviewed: November 25, 2022

    6.0
    Pleasant
    • Business trip
    • Group
    • Standard Twin Room
    • Stayed 1 night

    No kettles in the rooms, a little bit far away from the exhibition center

    Clean rooms and nice personnel, possibility to park a car easily

    Stayed in November 2022

  • Reviewed: November 9, 2022

    7.0
    Convenient location for business trip.
    • Business trip
    • Solo traveler
    • Standard Double Room with City View
    • Stayed 2 nights

    The staff is almost never at the reception, so sometimes difficult to ask for a help. The bread at breakfast was not very good (compared to the price paid for a breakfast). The room was a little bit dark because it doesn't have a light on the ceiling.

    Very accessible to the city centre, the room is really clean. It's close to a supermarket and a public transportation. The hotel is equipped with a room you can iron your clothes, and it was very practical for a business trip.

    Stayed in November 2022

  • Reviewed: October 22, 2022

    6.0
    Pleasant
    • Business trip
    • Solo traveler
    • Standard Double Room with City View
    • Stayed 3 nights
    • Submitted from a mobile device

    I had a room on the other side of road in a hotel without reception. We had to go to the main hotel for breakfast. I had booked a long time ago and wanted to stay in this hotel as previous years.

    Stayed in October 2022

  • Reviewed: September 27, 2022

    8.0
    Nice hotel to stay in Frankfurt. Worth the value. Perfect choice for sleep or rest
    • Leisure trip
    • Solo traveler
    • Standard Twin Room
    • Stayed 6 nights
    • Submitted from a mobile device

    The venue looks like an old hotel from outside. The chair in my room has peeled off cover.

    The location is in the city center. Easy to reach. The REWE supermarkt is just in front of the hotel open from Monday to Saturday 7-22. The S-Bahn station is 5-7 minutes walk. The street train station is very close from hotel. The hotel is clean.

    Stayed in September 2022

  • Reviewed: July 7, 2022

    8.0
    Very friendly and helpful staff, quality and price in balance, nice breakfast area
    • Business trip
    • Solo traveler
    • Standard Twin Room
    • Stayed 1 night

    Parking seems to be expensive as the hotel is not located in city center

    staff friendliness great, at reception as well as at breakfast. Nothing missing regarding breakfast quality, also nice different areas to choose and sit. Quality/price relation in balance, comfortable parking location but parking a bit expensive as not close to city center.

    Stayed in July 2022

  • Reviewed: July 6, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Rome

    Everything Than you so much

    Stayed in July 2022

  • Reviewed: June 28, 2022

    8.0
    I would like to thank to all stuff. They were very kind.
    • Business trip
    • Group
    • Standard Twin Room
    • Stayed 5 nights

    If there would be a swimming pool, it would be perfect. Of course it is not not a must but after the exhibition, it is always nice to pass ome time in the swimming pool.

    The room was big enough. My room was looking at the garden side so it was quiet. But my colleagues who stayed on the road side told that their room was also quiet. Breakfast was good. In general it was a nice stay.

    Stayed in June 2022

  • Reviewed: June 11, 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night

    The prices are just incredibly not justified. I wanted to stay one more night but the price would have been more than twice as much for one room than for 2 rooms the night before.

    Stayed in May 2022

  • Reviewed: May 19, 2022

    6.0
    For a one-night stay it's alright. But no longer.
    • Leisure trip
    • Solo traveler
    • Standard Twin Room
    • Stayed 1 night

    The rooms were old and the furniture obviously used. Some amenities in the shower weren't fully functioning and the price was very high in comparison to what you get.

    The staff was nice. Area was quite, but well connected. Easy check-in and check-out and the bathroom was nicely done.

    Stayed in May 2022

  • Reviewed: May 3, 2022

    6.0
    it served a purpose, it wasn't flash, but is was not poor either, so all okay.
    • Business trip
    • Group
    • Standard Double Room with City View
    • Stayed 1 night

    No food service when I arrived at 9.30 pm The bar seem to have shut early on our second evening

    the room was nice breakfast was good Everywhere was clean

    Stayed in April 2022

  • Reviewed: April 29, 2022

    8.0
    Very Good
    • Business trip
    • Group
    • Standard Twin Room
    • Stayed 3 nights

    High price for parking. Confusion when issuing breakfast. The breakfast delivered did not match the written order. However, we understand that this is due to anti-epidemic measures. We look forward to being normal again ... :-)

    Friendly staff, nice rooms.

    Stayed in April 2022

  • Reviewed: November 30, 2021

    8.0
    lovely property, wonderful staff, great amenities
    • Leisure trip
    • Couple
    • Standard Double Room with City View
    • Stayed 3 nights
    • Submitted from a mobile device

    2 x doonas for a double bed and not one to share

    balcony, fridge, comfy bed, really lovely

    Stayed in November 2021

Showing 1 - 25

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