Unfortunately the hotel's aquarium exploded during our stay. I hope the hotel is able to rebuild and really felt sorry for the staff a week before Christmas.

The hotel was beautiful, staff were wonderful and welcoming. Location was amazing. After the aquarium exploded staff's response was incredible and followed up with emails of support.

Stayed in December 2022

Nothing

We were very lucky because we saw and visited the aquarium before the disaster.

Stayed in October 2022

Location: Great hotel, located not far from Alexanderplatz and a few minutes walk to Brandenburg gate. If you don't want to walk, you can also take a tram (U-Bahn), and the station is very close to the hotel. Taxi is easily found in front of the hotel. Ambience: The hotel has a huge fish aquarium, which gives a relax ambiance. Unfortunately, that aquarium recently burst open. Food: The hotel restaurant offers view of the Berliner Dom and the breakfast was nice with wide range of selection, from bread, sausages, cold meats, to fruits. If you don't fancy the buffet breakfast, they also have set menu. I had avocado on toast, which unfortunately wasn't the best. They have a lot of drink options as well at bar, and the price is relatively cheap. Room service: Room service offered by a robot called Jeeves. Service cost 6 Euro, but the options are very limited. I figured it was cheaper to order online (with wide range of options) rather than doing room service. Staff: Staff at the concierge and the Cafe are super friendly and warm. Even the cleaner (who speak no English) are very warm. Unfotunately, staffs in other areas (restaurants and receptions) weren't that friendly. Internet: I had to work for a few hours and internet connection was good. Overall good value for the money.

Stayed in October 2022

Great location. Comfortable bed and room . Nice bar and hotel lobby

Stayed in December 2022

Really loved the giant aquarium! A shame it exploded

Stayed in November 2022

The facilities and aquarium were excellent

Stayed in December 2022

The staff of the bar

Location and breakfast

Stayed in December 2022

it’s the best hotel in berlin!

Stayed in December 2022

Balaustine restaurant is limited (almost only arab food)

Aquariumview in lobby

Stayed in December 2022

Perfect location, very high quality breakfast, with natural ingredients and flavours, professional staff, tasteful design, comfortable bed

Stayed in December 2022

N/A

The aquqrium in the middle of the atrium. it’s really worth booking a room with a view on it

Stayed in December 2022

We have witnessed one of the reception staff was shouting out to bellboy in the cloak room, while we were waiting for our luggage and it was very disturbing for us to see that. If your staff work in a luxury hotel like yours, they should definitely be well-trained regarding how they should act and being respectful to their other colleagues. This was just not acceptable and did not fit the concept of such a nice hotel.

The hotel itself was totally amazing and beyond our expectations! We were very impressed with aquarium view from our room and were very surprised how quiet our room was, even though the hotel was located at the very central area. The room was extremely clean and the bed was super comfortable. We liked the black-bellboy a lot since he was so hard-working, elegant, nice and helpful person. He always welcomed us with a huge smiling face and that was so heart-warming. The cocktails we drank at the bar was just soooooo delicious. We will definitely will visit your hotel again!

Stayed in December 2022

i loved the location and the set up of the hotel

Stayed in December 2022

booking the room for single occupancy I would prefer to be informed than two single beds will be combined without additional coverage to create one “double bed”. At such a way, I was able to sleep in one single bed,as the second had been just rolled closed to another. Hotel reception suggested me room change, which I appreciate a lot.

top service, extremely nice and helpful personnel, exceptional breakfast with variety of options (incl. vegan)

Stayed in December 2022

the staff wasn’t helpful and a bit rude.

they have a great fish tank in the middle of the hotel which is quite cool to look at

Stayed in November 2022

TV doesn’t have options like youtube, netflix and etc.

I really enjoyed the view of Berliner Dom from our room. It was breathtaking. The room is modern, clean and beautiful. The service is on a highest level. Also i liked the fact that you can go to spa and pool. So it was really enjoyable.

Stayed in December 2022

nothing

clean and modern with all the accompanying facilities

Stayed in December 2022

Another pleasant stay. Hotel is very conveniently located, rooms are well designed, with very comfortable beds. Very good restaurant in the hotel lobby. Definitely recommended!

Stayed in December 2022

Staff on the whole were very attentive and polite but a couple of staff on reception were a bit frosty at times.

The room was spacious and modern, the bed was super comfortable and the hotel location was ideal for sightseeing. 10/10 hotel.

Stayed in December 2022

Nothing

Thank you for upgrading our room. The room was excellent with aquarium view. It was big enough. They brought Coffee capsules and tea every day. Room service for breakfast was also delightful.

Stayed in December 2022

The room overlooked an office building, which affected our privacy a little and meant there was no outlook from the room. on the upside we spent more time in the Christmas markets :)

The fish tank was amazing, one of the best features I've seen in a hotel. Front desk were very helpful and Mercedes was very welcoming.

Stayed in December 2022

aquarium was an excellent detail 👌 the staff and all the services were perfect

Stayed in December 2022

We were a little disappointed with our view from our room but apart from that we had a fantastic time.

The hotel was amazing

Stayed in December 2022

everything ❤️

Stayed in December 2022