Nothing to complain.

The location was fabulous. Small and quiet. Staff are really friendly and helpful. There is nothing much in walking distance. So it was perfect for quiet getaway. You can take a long walk in eifel. We recommend it too. Food was very good We recommend also the restaurant.

Stayed in February 2024

Nice romantic setting

Stayed in October 2023

The hotel is rather dated. Breakfast is good and fresh but a little expensive at €17pp. Many add on cost like using pool and parking right by the hotel .

The pool , the views and the hotel exteriors. The staff are also very friendly

Stayed in August 2023

Such friendly staff, beautiful little village and delicious food

Stayed in August 2023

As we arrived late at night, we parked the car in the (mostly empty) parking lot at the end of the street, in front of the big building. It had a sign saying 'private' but the receptionist lady told us we can leave the car for the night. In the morning we found that (presumably) the person whose space we took parked their 4x4 (with Belgian licence plate) deliberately to block our car so we couldn't leave for a while. We could not find this person but luckily managed to somehow manoeuvre the car out of the space. The parking lot was still half empty, so it was very clear that the person did this absolutely on purpose. This is in no way the hotel staff's fault, but please be aware of some resident's attitude. The next day we left our car in the parking lot outside the village gate, it was totally fine. There is also a parking space behind the hotel which the staff will tell you about.

The location was very nice! It's like travelling back in time, the accommodation is at the end of a small village that is hundreds of years old. The view from the window is great. The surroundings are very bucolic and peaceful, there are several hiking trails and in general a lot to see and do in the area (Eifel national park). Most of the attractions are difficult to find out about online, but there are plenty of helpful brochures available at the hotel reception - we used these to find activities for our weekend trip, and were really blown away by the options! Staff was friendly and helpful. We didn't have breakfast but went to see the buffet, it looks good and worth the price for those who like a big breakfast.

Stayed in July 2023

Bed was not very comfortable. Sound proofing of the doors could be better.

Very charming and peaceful location. Swimming pool and garden are wonderful and very relaxing. Sauna in the superior suite was great too. Good value for money. Friendly staff.

Stayed in August 2023

Food is good, but we had expected a slightly higher level at a 4 star hotel.

Super friendly staff, very clean, very quaint town and beautiful area.

Stayed in July 2023

Very nice 17th century setting. Great views from castle

Stayed in July 2023

too much light in the room in the morning

perfect location

Stayed in June 2023

everything was fine.

The staff was very nice. great location.

Stayed in May 2023

Nothing

Very friendly service

Stayed in September 2022

nothing

A super hotel in a great location with a wonderful restaurant and staff

Stayed in September 2022

the weather

This is a real gem of a hotel, super restaurant, comfortable rooms and helpful staff.

Stayed in September 2022

Hotel and parking facilities are a bit hard to find.

Located In a very picturesque tiny village. excellent restaurant, friendly staff, good room facilities.

Stayed in September 2022

The following is only relevant for people above 1:90: I knocked my head into a large number of low door frames.

The location is unbeatable, the breakfast was good and the infinipool was a nice bonus.

Stayed in August 2022

The attic rooms (I was in 201) are very poorly insulated, so you hear literally every sound from your neighbor. My friend's room (205) was OK though, so I suppose it's only 201 and 203 that you should avoid.

The pool overlooking the valley is absolutely fantastic!

Stayed in August 2022

Breakfast was wonderful! Great terrace with an amazing view.

Stayed in July 2022

A little isolated, and not close to other metropolitan areas. The pictures online include the Burghaus, while we stayed in the Villa. They are both quite different in price and accommodations, but it is hard to tell the difference online. As a result, some of the accomodations at the Villa are a little more outdated, and you need to walk and get keys to have access to the sauna and pool, which are part of the Burghaus building. Our bed and pillows were not that comfortable.

Breakfast buffet offered a lot of selection (albeit a bit expensive). The area was quiet with good views of the surroundings, especially from the top of the old fort/castle ruins. The decoration was quaint. Staff was friendly, and all were really accommodating for travelers with dogs. Good access to a few walking/hiking paths.

Stayed in July 2022

Stayed at the 'Villa Kronenburg': the fire exit route for the 2 floors above the restaurant takes you into the RESTAURANT, 10 to 15 meters from the closest exterior door. I think the fire chief should give that another thought !

Exceptional breakfast, good restaurant with regional food, friendly service, wonderful gardens with small, private sitting areas.

Stayed in July 2022

-

Such a charming place - not only the hotel but the entire village. Indeed a very pleasant surprise!

Stayed in July 2022

Only the bed was not large enough for my husband, he is very tall, but for the rest was excellent

Very clean, excellent view and very good staff

Stayed in May 2022

Gin tonic fully served in longdrink glass (needs a bowl with ice and gin, tonic still in the bottle) Additional cost for special coffee (latte, ...)

Very friendly staff Location Breakfast

Stayed in January 2022

I missed there being any type of bar for relaxation before and after the restaurant meal. The family room had two bedrooms on two levels but only one had armchairs. Parking arrangments were not clear before arrival.

Great restaurant with top quality meal. Excellent buffet breakfast. The location is amazing and so quiet. I want to revisit in warmer weather.

Stayed in October 2021

Wonderful breakfast and amazing location. Staff very kind and helpful

Stayed in October 2021