No hot water, we thought it was just due to the area so didn't say anything until the rest of our friends told us they had hot water. Had to have them come in and replace door handle to get in our room, it broke off while we were inside the room. The best caused the front door to swell and door was hard to open. They were quick to respond to the door issues though.

The responsiveness of the attendants. Outside was clean and attended to. Staff was very helpful. There was a bathroom in each bedroom.

Stayed in April 2024

The landscape is beautiful

Stayed in December 2023

The fridge wasn’t working properly but we didn’t escalated the issue since we’re staying for only 2 nights.

Cleaned, organized, great location

Stayed in December 2023

Very helpful Staff , high Quality guest service.

Stayed in December 2023

That it was breakfast included and we were no told until we arrived to our room nothing was said at the check in

The place is relaxing

Stayed in December 2023

Beds and pillows could need some updating. There was no breakfast there offered at the property.

The apartments were very spacious and an amazing roof top terrace if you book a penthouse unit.

Stayed in November 2023

Air conditioning needs updating. Not so cold

Being across from the beach and very close to town.

Stayed in August 2023

The breakfast, the juices every day the same thing

Stayed in July 2023

The last night there was not water due to a pipe that burst, but that was not their fault. They did repair rather quickly so no problem there.

I love this place every time I visit Las Terrenas this is where I like to stay. The facility is very clean, and service is good. The beach is directly across the street and the apartment I stayed at had a wonderful view.

Stayed in August 2023

The air conditioning needs some updating

It is right across from a beautiful beach.

Stayed in August 2023

Everything was amazing. The place is a little piece of paradise. The apartment was not only beautiful and comfortable but also super well equipped. We even had a hot/cold water dispenser. The bathtub was superb, this and the softness of the linen gave it a spa feeling. But of course the real marvel is the outside: just meters away there's a beautiful beach with cristal clear, warm water, no waves.. we just wanted to stay in forever. We just had a little issue with our door handle that broke one night, and they fixed it the following morning. Everyone was super nice, friendly, and polite. I recommend this place 100%

Stayed in July 2023

Had some issues locking the sliding doors.

Location, amenities, clean and well equipped apartment, staff

Stayed in June 2023

demasiadas exigencias para hospedarse

Stayed in July 2023

One think that I think is kind of uncomfortable is how the bathroom is inside the bedroom; but I know that is a design of the building and at this point it can't be changed. Also, I think that having washing clothes service will be a great addition to the services of the hotel.

We didn't use the restaurant. The pool was clean and good.

Stayed in July 2023

The safe, door and air conditioning control remote didn't work properly

Beach across the hotel but with a busy road in between Many other wonderful beaches nearby 2 wonderfull heated pools

Stayed in June 2023

The jacuzzi experience was underwhelming. It took 3 days to get someone to fill it so it could be used. I would not rent a unit again with the jacuzzi based on difference in price. The bed was also a bit firmer than I like but that may be a preference thing. Finally, the staff alerted me that I only need to call the front desk for assistance but no one ever picked up when I called.

I loved the location of the hotel and the amount of space in the lodging. The grounds themselves are also lovely. The staff was very nice and when I was able to communicate with them they attempted to be very responsive.

Stayed in May 2023

Staff were awesome. Breakfast was okay.

Stayed in April 2023

the mattress were very very firm!!

location was perfect

Stayed in April 2023

Very little options for breakfast.

Apartment was geart! Love it! Pool was nice. Overall cleanliness and maitnenance was very good

Stayed in April 2023

The stove didn’t work properly

the view

Stayed in April 2023

Breakfast could have had a bit more variety

Apartment was nice and pools were clean had plenty of shade and sun area

Stayed in April 2023

No way to wash dishes (sponge, rag, towels). AC rattled, but hey, it worked. Nice spot

Fab location, two clean pools. Decent bfast. Helpers from car to room. Protected parking, too.

Stayed in December 2022

The place needs better maintenance and the breakfast is poor, we loved cooking to ourselves instead of going to the hotel's restaurant.

Great location, exactly where you want to be without all the hectic. Large and very convenient. Great view. Very helpful staff, especially maya.

Stayed in October 2022

The breakfast could be better. Pool cleaning can be more accurate

Excellent location, comfortable and not noisy at all.

Stayed in September 2022