Dirty pool, broken chair at the pool. Pool are is not talking care of. Low water pressure at the room’s shower. Can’t get a beach towel at the front dest.

The environment, condominium.

Stayed in February 2024

The internet is slow and doesn’t work everywhere

The place itself is nice

Stayed in January 2024

There was no entertainment

The hospitality

Stayed in December 2023

The air conditioning is not working, the water pressure in the bathtub was very poor and the bed was not comfortable.

The location, food and staff.

Stayed in October 2023

Maintenance of the room is bad. Small toilet with old flushing system, which was not working properly. Closet door were not running smoothly and not closing. Drawers were stucked.

The location. Beach area is quite exclusive and easy to access. Breakfast and its service was good.

Stayed in August 2023

No service at the pool area.

Peaceful

Stayed in July 2023

on the beach - super loungers and day-beds for use. Breakfast included

Stayed in May 2023

Need to have a way to ask for food from the rooms

Stayed in April 2023

The room needs to improve the furnitures, have modern plugs for electronic devices, we weren't able to control the air conditioner.

Location was excellent for our travel plans. Personnel went out of their way to make our stay confortable. The two restaurants were appropriate for our food needs.

Stayed in February 2023

Very confortable..

The personnal are very attentative.

Stayed in January 2023

restaurant is a little pricey

good location , quiet place.

Stayed in January 2023

It has a bit old style and there are thing that are out of standart (safe with unfix lock)

Location, guard 24 hour. Staff is good, breakfest was very kind and wide verience

Stayed in September 2022

The bathroom needs a redesign, is a little bit outdated.

Staff

Stayed in April 2022

Wifi in some areas and a little toasty in the main restraunt. No A.C. while i waited for my food.

Nice place close to the entry of Puerto plata and beach walking distance

Stayed in April 2022

Food and service was excellent

Stayed in December 2021

Maybe a little too private,no interaction with locals got sick from dinner,hunts spaghetti sauce with some veggies thrown in, bad taste.

Nice location clean ,well kept, private,quiet

Stayed in December 2021

the bathroom tub was damaged.

great service and the breakfast was amazing.

Stayed in November 2021

Everything was great. Dinner was expensive. Everything including drinks were a bit overpriced. The 28% service fee although standard, was on the high side. I tipped lavishly at the free breakfast. I did not leave an extra tip after detecting the 28% service fee on my dinner bill.

The front desk service was excellent. They went as far as to schedule my COVID test ahead of my return flight. Breakfast was great.

Stayed in September 2021

There were a few things in the room that needed fixing and the rooms we were in were somewhat dated. Also, the images I saw were part of the apartment rentals not of the hotel, so the rooms were not as expected at all. The front desk staff did try to get us some help on an issue and ended up giving us a discount because it didn't get resolved. they were amazing!!

The resort is in a great location with great beaches. The staff was wonderful and friendly and breakfast was really great.

Stayed in September 2021

They say things unplanned always happen to be the best...and yes indeed...the hotel was amazing...helpful Staff...Good food...Beautiful beaches..all you need to get away from the Noisy cities... i would definatly come back and stay here.

I loved the large Room...delicious Breakfasts..walks on the Beach..and the security measure in place makes you feel safe...

Stayed in August 2021

It’s quiet and peaceful. The restaurant is great. The breakfast is awesome.

Stayed in July 2021

Staff was very attentive. Followed all Covid related protocol. Food and drinks were great. Beach and pool were very close. Sufficient parking.

Stayed in May 2021

The phone didn't work. They offered to switch rooms; I elected to stay in the same room.

Great breakfast, setting, service / friendly staff. A fine arboreal environment with singing birds and other sounds of nature. Very few guests these days, except on weekends.

Stayed in April 2021

It was way too expensive for what we received. The food was ok, but too expensive, the second day we went out to eat in the city and got much better food at a very decent price. Much better price than the food at the resort. The entire place is in need of a serious remodel/update and, maybe some hot water in the rooms would be nice, or at least informing us that there is no hot water. Staff was great though, no complaints there.

Check in was a hassle, need to improve on that. Breakfast was not bad. It was actually pretty good, although it was limited on choices to drink. That hotel is in need of some serious maintenance. Very poorly maintained and outdated. Couldn't even take a hot shower, no hot water. In this day in age, no hot water is rediculous. I mean, common really? My wife got sick for taking cold showers. This is not a third world country any more, that was maybe 30 years ago. To me, it felt like that hotel would not be open much longer.

Stayed in March 2024