The main buffet waitresses staff working on the right side once entering the venue they need extensive training. The breakfast crew and dinner crew ladies. They were not pleasant, they weren't cordial, and they seem not to like working there. This should be unacceptable by your standards. The first few days My family and I ate at the main buffet but after going to the buffet by the beach and the other restaurants which we love and it was a much different atmosphere and all the staff were very professional and pleasant, especially the servers.

The room cleaning lady was superb! The entertainment crew and also the kids club they were superb. The different restaurant staff were very professional, the tall Pizza guy by the pool and the buffet by the beach Excellent crew very attentive and professional.

Stayed in April 2024

the rooms were a little dated

the beach was close to the room. the grounds were beautiful with the birds walking around

Stayed in April 2024

The dood

The facilities, the staff

Stayed in April 2024

Room clean service is not good . Foods are not good not bad .

I like the beach and facilities .

Stayed in April 2024

Every minute someone is bombarding you trying to sell you something. It’s so annoying. Nonstop. Walked to the beach to relax & I had to tell one, at least give me a chance to at least sit and finish my drink please. Its annoying. Especially for person’s coming from high stress jobs.

Love the layout, location, comfort

Stayed in April 2024

I am regularly in the DR and all over the country people are doing everything possible to make the stay in the country, their town, their restaurant, their house an unforgettable stay But here good 50% (and surprisingly those with direct client contact- check in staff, waiters, concierge) were completely ignorant to clients and clearly bored of their job. I am traveling a lot like 200 days a year, have seen more than 100 countries, but this I haven’t seen outside Europe honestly speaking The food in the theme restaurant (haven’t tried the main buffet ones - which had good quality for breakfast as I can judge it), was rather disappointing maybe as I was taking the last table reservation time at 9.30 where I was mostly alone (although by opinion of concierge everything was overbooked ), staff was bored and meat (Spanish and Argentinian) was potentially the left over, fish in the Italian was kept warm from afternoon until my arrival after 9.30 I mean I think I understand the concept of All Inclusive (which I nearly never do) and I am blessed to eat out in fancy places regularly, but it was really in all three places on the lower end of what I have seen in the DR for almost 15 years Anyway, leave that aside as I understand the calculation of All Inclusive by the hotels, but a huge shout out to the hotel management - (1) put more people on the reception, how comes that a place with felt to be more than 500 rooms will do with 2 people and a slow and complex IT system (waiting time for 6 groups in front of me 40min), (2) it’s the first 5* since long that I was searching my room (it’s a huge area with some 30 buildings of 3 floors with 8 rooms each) and had to carry 2nd floor, no lift in the midday heat, myself.

The beach is great and wide pretty much off everything else, just the resort, unusual for PuntaCana. Still to the North many kilometers of beach to run, to the South beach and land undeveloped. Many restaurants, sufficient space (chairs) although the hotel was well booked

Stayed in April 2024

Drinks are not the best, below average, rooms also are average

Good pool and the beach was amazing, you can walk out into the ocean almost 400 metres, buffet was also great, chef’s will cook your food up fresh on the cooker, lots of variety

Stayed in April 2024

Staff doesn't usually smile

Food and facilities

Stayed in March 2024

I didn’t like how I wanted to check out a day earlier and they wanted to charge me for the extra day that I had booked. I had a family emergency that I had to get to and I felt like I shouldn’t have been charged for the extra day that I wasn’t there. The front desk was unorganized and they didn’t process my payment when we checked in then thought that we were going to pay them and then has security watch out for us. Then they locked us out our room and we couldn’t get my things.

Stayed in March 2024

The grounds were beautiful and clean

Stayed in March 2024

Food

👍

Stayed in March 2024

They maintain the air conditioning at 23C.

Excellent facility. Grounds exceptional. Pool exceptional. Beach excellent. Rooms excellent

Stayed in March 2024

The shower is too small.

The cleanliness

Stayed in February 2024

Room keys worked poorly.

Buffet was excellent. Bartenders were excellent. Grounds staff exceeded my expectations.

Stayed in January 2024

nothing

dinner

Stayed in February 2024

Didn’t like constantly be bombarded by people trying to sell timeshares or jewelry on the property or by random vendors that walked the beach trying to sell anything from monkeys to massages.

Property was beautiful, right on the beach. Staff was amazing. Especially Kenia at the dinner buffet, Manuel one bellmen and Ruth and Jessy with Exclusive. Also liked that because it was my anniversary they gave us complimentary champagne and decorated the room with rose petals and more.

Stayed in February 2024

The pillows were uncomfortable Laundry is super expensive The Italian resturant is bad, just don't reserve to this specific one

The site is perfect, the beach is lovely, the entertainment team is really the best. Everything was just lovely and fun I recommend taking more than 3 nights, and to pay extra for the renovated rooms, it's worth it

Stayed in February 2024

everything was great from the beaches to the pool and the dinner options also the activities were fun.

Stayed in February 2024

Wi-Fi is working only in certain areas

Very clean resort Decent food Friendly stuff

Stayed in January 2024

The room was just okay. We stayed in a privileged suite that was supposed to have a stocked mini bar that would be replenished daily. It was actually a very old mini refrigerator that did not work. The only thing in it was 2 bottles of water and 2 bottles of soda. Everything was warm. It was stocked twice while we were there. We also were only given 2 towels, no hand towels or bath mat. If you are going to use a beach towel that they said is provided you will have to get there early to get one. The first 2 days they ran out before noon. Luckily we had brought our own just Incase.

The public areas were very clean and maintained. The privileged beach area was amazing. Food choices were also good. A lot of places to just relax.

Stayed in January 2024

I didn't like the room and some specific things like long waits on buffet and restaurant availability.

I liked the location, the pools, the staff and the amenities.

Stayed in January 2024

the room was small , poorly maintained and dirty. sometimes the que for the buffet was huge! people were waiting upwards of 30 mins for a table.

the beach is amazing. the hotel itself with shops, restaurants and bars is just perfect. the staff are great.

Stayed in December 2023

I didn't like the road traveling there. It was a rural area. Tough drive, dangerous

I like the accommodation and the service

Stayed in December 2023

Most staff are nice at first, but if you ask for help or don't give a tip, they're not as friendly. The customer service seems good at first, but they often promise to fix things without really doing much unless you insist, tip, or wait a long time. For example, I waited 2 hours for new sheets even though I said it was urgent and I just needed the sheets, making myself clear that I will make.myself the bed. We also had trouble getting beach towels on 3 out of 6 days, and one time they said there were no more towels around 4 pm. These are just few examples and These situations can make the holiday unpleasant, especially for families with small babies like us.

The resort is expansive, offering plenty of activities. The privileged room I stayed in was incredibly spacious, and I believe all the rooms boast wonderful views. The kids' activities, along with the availability of small cars for transportation, make it family-friendly. As an all-inclusive resort, both the food and alcoholic beverages exceeded expectations, with the Christmas Eve experience standing out for its exceptional food, service, and shows. The beach, characterized by its wild beauty, adds to the overall charm of the resort

Stayed in December 2023