El Tesseen Street, Fifth Settlement, New Cairo City, Cairo, Egypt
#170 of 515 hotels in Cairo
Guests' ChoiceBased on 1889 hotel reviews
8.1Cleanliness
8.6
Comfort
8.6
Location
8.6
Facilities
8.4
Staff
8.5
Value for money
7.3
Free WiFi
6.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 10, 2024
Mohamed
EgyptNo control over kids in pools even Jacuzzi and water was little cold not as before.
Clean and nice Music DJ
Stayed in May 2024
Reviewed: May 6, 2024
Rasha
BahrainThe waiter (Hager) at the lobby wasn't polite, her attitude was rude to us.
Stayed in May 2024
Reviewed: April 27, 2024
Hisham
Saudi ArabiaRenovation , enhancing the cleanliness and the service shall be faster
Stayed in April 2024
Reviewed: April 25, 2024
Sami
Saudi ArabiaSome staff members, house keeping, cleanness, outdated rooms
Location, heated pool , room size
Stayed in April 2024
Reviewed: April 25, 2024
Yahya
KuwaitThe decoration, Statues , swimming pool and nice gardens .
Stayed in April 2024
Reviewed: April 25, 2024
Peter
United KingdomThe service for food on the balcony was extremely slow. Waited over 1hr for a simple pizza one day and the next day waited 1hr 30 mins for other food.
Stayed in April 2024
Reviewed: April 13, 2024
Reem
KuwaitThe other client in other rooms was very loud and very rude, I didn’t like that we are family should have family neighbor like us not people that are loud and partying all the time
The location ,the gardens and the view was very beautiful
Stayed in April 2024
Reviewed: April 12, 2024
Mohamed
EgyptNothing
Everthing
Stayed in April 2024
Reviewed: April 1, 2024
Gaafar
IrelandPool under maintenance and not being notified beforehand. Not mentioned on the website. At check-in, it took a very long time to get us to our room.
Very clean. Resturant offers delicious food. Staff is very friendly, professional, and helpful , especially concierge Mustafa, Amal at Ice Cream Parlour, all the breakfast staff in the straight kitchen. Room service staff as well.
Stayed in March 2024
Reviewed: March 25, 2024
Asma
United Arab EmiratesConcierge very rude and has attitude
Interior & exterior, rooms are spacious, comfortable, friendly staff
Stayed in January 2024
Reviewed: March 23, 2024
Sawsan
Saudi ArabiaHousekeeping service quality can be improved. But not bad.
Modern, clean, great space, many offerings for restaurants, cafes, terrace etc
Stayed in February 2024
Reviewed: March 21, 2024
Abrar
EgyptNo prayer rug and no qibla location
Beds are very comfortable and the bathroom is clean
Stayed in December 2023
Reviewed: March 17, 2024
Dieulinh
United KingdomWhilst we appreciate it is Ramadan, we assumed the restaurants would be open for iftar. We was not informed that everything including the spa would be closed. As a luxury property which I would class as being 5 stars, I believe that we should have been Informed ahead that that the outlets would be closed especially as I mentioned I was celebrating my 30th bday. This would allow tourists to manage their expectations as it was a disappointment finding this out on arrival.
The suite was the best we have ever experienced in our lifetime travels so far. Beautiful arrangement of everything. Space, light, and furniture. Exquisite! In room dining team were the most friendly & so attentive. We appreciated them checking up on our dinner each time we ordered which was everyday we stayed for 4 nights :)
Stayed in March 2024
Reviewed: March 5, 2024
Kdamouri
Saudi ArabiaNothing
Everything was good
Stayed in February 2024
Reviewed: March 5, 2024
Waheeba
United KingdomThe drainage system in the bathroom was dangerous. After a shower, the floor remained wet for long periods. I slipped a cooler of times on.the wet flour. It could have been serious consequences.
The breakfast was beyond my expectations. There was a good choice.
Stayed in March 2024
Reviewed: February 26, 2024
Visal
IndiaGood Resort for relaxation but far from downtown Cairo. Nothing else.
Nice view. Good Clean Room. Breakfast. Restaurants.
Stayed in February 2024
Reviewed: February 16, 2024
Sophiarodrigues
United KingdomThe bed was so so comfy. Staff attentive and gave late checkout
Stayed in February 2024
Reviewed: February 12, 2024
Hani
United Arab EmiratesOne thing we don’t like was when we open the window one night and mosquitos get inside the room!
The club services are extra special, club lounge is amazing and so cozy, the cleanliness and the view from our room was so pleasing! And of course behind those amazing services are the very accommodating staffs! They are so helpful!
Stayed in February 2024
Reviewed: February 11, 2024
Allam
Saudi ArabiaThe quality of the rooms
The staff great
Stayed in February 2024
Reviewed: January 31, 2024
Saad
Saudi Arabiaroom furniture and bathroom too old / not enough clean
lobby
Stayed in January 2024
Reviewed: January 19, 2024
Hussain
United Arab EmiratesThe mattress in hard , the shower water is changing from hot to cold or the opposite suddenly
Mostly everything was good
Stayed in January 2024
Reviewed: January 17, 2024
Moatasem
Saudi ArabiaNothing
Facility, food and staff specially Mr.Hany
Stayed in January 2024
Reviewed: January 14, 2024
Mohanad
Saudi ArabiaSlow service at balcony cafe, definitely didn't like searching security guard in mylast night as he was throwing so many comments asking for tip.
Luxury, space, balcony cafe, high security, and overall. Special thanks to Wefa at reception for he was more than welcoming
Stayed in January 2024
Reviewed: January 10, 2024
Sultan_r
Saudi ArabiaClean Comfortable
Stayed in January 2024
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