The food at the buffets wasn't that good.

The staff was really nice. The Oriental restaurant was amazing - best food at the resort. The room was good. There is a mini fridge and good A/C. The hammock on the balcony was really comfy. It was really convenient to have a water sports center on site. The water was very shallow and beautiful. Everyone at the pizza restaurant was so nice. Hossam at the front desk was very helpful. Chef Mohammed and Mr. Mustafa are very friendly and made the best food ever.

Stayed in April 2024

Some organizational moments

The landscape of hotel and the beach. Avaliability of wifi throughout the hotel. Good coffee.

Stayed in April 2024

-Hard bed mattress. -The Washroom needs renovation. -Buffet variety was very limited, though the quality was very good.

Staff location, relaxing and quiet .

Stayed in April 2024

Sometimes dirty cups on the tea station near terrace bar. But mood war increased by very good and friendly barman. It's time to change the old and not very clean sunbeds near the pool. A lot of russians.

What did I like most? First of all, nice territory. A lot of flowers, mint, basilisk fragrance, beautiful trees and bird’s singing. Clean water in the swimming pools. Friendly attitude of stuff. I had clean, comfortable, big room (Deluxe) with the big balcony and bath in the bathroom. Also I want to notice the excellent work of reception. All requests were responded quickly and attentively. And many thanks to mister Wael and mister Ibrahim - taxi drivers of the hotel. They are very helpful and professional

Stayed in March 2024

Nothing

Highly recommended I will be back soon

Stayed in January 2024

Kids pool not heated

Staff very good

Stayed in January 2024

Nothing at all

Everything specially the receptionists & staff, everyone is very helpful & friendly

Stayed in January 2024

Taxi service not correct and unpolite 39 euro to go airport and come back a cheap car...even ask more money in a violent way for a time delay

Staff location position

Stayed in September 2023

I didn't like that the internet was only in the dining room area and not in the whole house from the hotel, the beer was terrible, they don't know how to make it, the beer was mixed with tap water, even though everything was included, I couldn't be at the beach where you only have to sit with a gold bracelet and all, and people near the beach are really harassing people To buy things and there was no activity in the pool while I was there food was low standard

The cleanliness was good, and there are good facilities in the hotel

Stayed in September 2023

Furniture is bit tardy, hair dryer was broken

Garden, access to beach, big room, nice staff

Stayed in November 2022

Réception staff hold my check out for almost 10 minutes for a room service bill I did not know about!

Clean, location, quiet

Stayed in November 2022

Long way

The landscape and beach is very nice.

Stayed in November 2022

Staff

Location

Stayed in November 2022

Just the language barrier

The staffs hospitality

Stayed in November 2022

Rooms need to be improved/maintained, but still value for money comparing to the rest of hotels.

Thanks to the hotel staff for their professional, friendly and helpful attitude, they did all their best to make sure our stay is relaxed, joyful and comfortable. Thanks to the reception team (Mr. Hossam) and to the Royal Club restaurant team (Mr. Maher, Chefs and all the staff) for their hospitality. Special thanks to the animation team who did everything to draw a smile on my 3 years daughter' face 😊

Stayed in September 2022

the room has very old furniture few things are broken in the room Waterpark opens only 4 hours a day the beach does not have pier access to snorkeling housekeeping is not done everyday, i got the room cleaned once in 4 days

customer service is good and they have friendly staff the waterpark and the pools are clean.

Stayed in August 2022

Room is vast, staff is professional, food is diverse and tasty. These guys know what they're doing, and they're devoted to help you relax. Will definitely visit the place again. Would like to thank the staff especially Mr Osman from the reception team, and Mr Tamer. Amazing experience.

Stayed in July 2022

the rooms need to be ready as there is many things need to be fixed and needs cleaning specially rooms around the pool

good hospitality friendly and helpful staff royal upgrade is very interesting and thanks to regency the pool and the beach and the restaurant are very good i want to thank the front office Mr MOSTAFA AND MR OTHMAN for their helping and patience animation team makes much effort thanx alot

Stayed in June 2022

Need a golf car to transfer from beach to Aqua as it's a long distance Snacks

Location , beachfront, Aqua park, pools And the most important is the hospitality espionage from Mr. MOUSTAFA Mohamed in the reception, he was like a brother and facilitated everything for us

Stayed in June 2022

The staff are friendly and helpful, besides the hotel is a great value for money.

Stayed in June 2022

special thanks for Mr. Mena hotel manager

Stayed in May 2022

Mass food and not particularly tasty, The compound is large, so there is quite a bit to walk. No reef with coral.

Very nice water park. (Huge pool, 6 equal slides) Runs several hours a day. Definitely reasonable food. The beach is very close but there is no reef with coral. The place is very beautiful and well-kept with lots of vegetation, trees and a 'stream' that runs along the entire complex!

Stayed in April 2022

Never to go at Eid After Eid days the palace was very comfortable , type and quality of food were much better Staff were trying their best all the time Need to do more programmers for children and dancing Mr Osman helped alot

Stayed in May 2022

I just recommend increasing the quality not quantity of food and to offer more varieties every day 😀

I liked everything but the most is how amazing the hotel facilities and the people working there. They are all cooperative and kind. The animation group was so entertaining and the water sports are wonderful. Aqua park is very nice. My kids enjoyed their time in the aqua park and didn't want to leave. I highly recommend Alex Group for any Saloon services. My daughters had a great experience making hair styles with them. I also recommend the whole hotel for families since it is very big and there is high privacy. Thank you regency we really spent the best 7 days this year with you and definitely we're coming back again.

Stayed in May 2022