Alameda Recalde,24 planta 4, 48009 Bilbao, Spain
#33 of 87 B&Bs and inns in Bilbao
Guests' ChoiceBased on 315 hotel reviews
8.3Cleanliness
8.7
Comfort
8.5
Location
9.6
Facilities
8.3
Staff
9.2
Value for money
8.3
Free WiFi
8.1
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 17, 2024
Panagiotis
GreeceRoom service can be improved. Coffee bags and additional shampoo / shower gel bags were some times omitted.
The location is excellent, 3 minutes form the Guggenheim museum and 10 minutes from the streets with the night life of the modern city. The old city center is somehow more far away but this is OK. The room was good enough. Spacious and handy. Some means in order to place the suit cases upon it could be provided as an extra. Cleanliness was good. The reception personnel upon arrival has been excellent in explaining everything about the city and proposing what to see, where to park the car, etc.
Stayed in April 2024
Reviewed: April 16, 2024
Nikita
United KingdomUncomfortable bed; shower gel provided in a tiny plastic pouch barely enough for 1 shower; the room was clean, but some dust and hair could still be found here and there
Superb location, great price, very nice staff, easy to access accommodation
Stayed in March 2024
Reviewed: April 12, 2024
Carol
IrelandLocation. Staff were friendly and helpful.
Stayed in April 2024
Reviewed: March 28, 2024
Gary
United States of AmericaBeds too soft. Needs wash cloths. Towels and hand towels not enough. More or larger soap.
The young lady at the front desk was Extremely helpful. The young man was very kind and pleasant.
Stayed in March 2024
Reviewed: March 24, 2024
Carla
SpainPillows
Location, friendly staff and cleanliness
Stayed in March 2024
Reviewed: March 8, 2024
Sarah
United KingdomCould hear noise from corridors very clearly
Great location and staff
Stayed in March 2024
Reviewed: February 27, 2024
Ann
United KingdomWe stayed in a room on the 5th floor. Not sure what the rooms were above us, but there was someone pottering about all evening up to Midnight which disturbed me, but I am a light sleeper.
Central location, plenty of bars etc close by but not noisy. Bed very comfortable and everywhere very clean. Staff helpful, they lent me a belly when we had a downpour!
Stayed in February 2024
Reviewed: January 14, 2024
Maria
United KingdomThe bath towels were a bit small. I also thought the bed would be bigger.
The room was really clean. The location was perfect. Check in was easy.
Stayed in January 2024
Reviewed: November 19, 2023
Yaguang
SpainThat can hear people talking from corridor. But we had very quiet stay luckily.
Room is spacious and very clean. Stuff is friendly. The location is perfect, near to the museums, restaurant zone and airbus stop.
Stayed in November 2023
Reviewed: November 4, 2023
Rana
TurkeyHeating was out of order
Location of the facility was great
Stayed in October 2023
Reviewed: October 29, 2023
Paul
CanadaWas a bit of a distance from the old city center. But that is a trade off between Guggenheim and the historic center. Shower, while good, needs to be de-clogged as water starts to build up in the shower.
Location close to Guggenheim and transportation to airport. Good beds and shower, and staff were very helpful in letting you know where to walk to/visit in the city.
Stayed in October 2023
Reviewed: October 13, 2023
Naomi
United KingdomGlass door to bathroom so when turning on the bathroom light, the entire room is lit up.
Great location, comfortable bed, extra fan to cool the room.
Stayed in October 2023
Reviewed: October 13, 2023
Verónica
SpainI can't think of anything.
The location is great. A 3-minute walk to the Guggenheim Museum or the Museum for Fine Arts. Very close to Plaza Moyúa and the metro station. Surrounded by many places to eat. The room was clean and the staff was very friendly.
Stayed in October 2023
Reviewed: October 10, 2023
O
PortugalNothing
Service and cleanliness
Stayed in October 2023
Reviewed: October 7, 2023
Sirpa
FinlandGreat location, near Guggenheim.
Stayed in October 2023
Reviewed: September 28, 2023
Evlynn
United KingdomExcellent suggestions of what to do and how to get around
Stayed in September 2023
Reviewed: September 21, 2023
Maria
NorwayNothing.
Location. Clean room
Stayed in September 2023
Reviewed: September 20, 2023
Charlotte
United KingdomBuilding could do with a refurbishment.
Location was central and only 15 minutes walk to the old town. Very near the Guddenheim.
Stayed in September 2023
Reviewed: September 19, 2023
Osuna
United States of AmericaThe Internet connection
The light and the furniture in the room
Stayed in September 2023
Reviewed: September 17, 2023
Marsha
New ZealandNothing, it was great.
Staff were lovely, very helpful. Urban view of Bilbao, short walk to airport bus stop.
Stayed in September 2023
Reviewed: September 16, 2023
Christopher
FranceFlooring could have been cleaner in the room.
Front end staff were very helpful and friendly. Location relative to the Gugg is excellent and good for the old city.
Stayed in September 2023
Reviewed: September 11, 2023
Pieter
South AfricaThere are no aircons in the room and despite the fans it would have been better with an aircon
Great location for bus, guggenheim, old town.
Stayed in September 2023
Reviewed: September 9, 2023
Alan
United KingdomDifficult to find
Stayed in September 2023
Reviewed: August 7, 2023
Katarina
SwedenAs it was warm these days, only a ceiling fan was barely enough to keep the room cool, and the fan itself was a bit noisy. Next upgrade would be A/C, that would make a big difference in the summer. Breakfast is not included, but a lot of places are near where you can eat.
The price was ok for Bilbao and the Basque Country which is expensive, and it is a small hostel. The room was small but very safe, comfortable and quiet, and five minutes walk from various museums and sights, including the Guggenheim. Access was easy and staff very nice and informative.
Stayed in August 2023
Anderson, USA
Chora Folegandros, Greece
Saint Petersburg, Russia
Vigonza, Italy
Chippenham, UK
Kuta, Indonesia
Bentota, Sri Lanka
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content