Everything:) it was my second visit and absolutely love the hotel and staff

Stayed in April 2024

Breakfast could have been better

Staff and location

Stayed in April 2024

Despite the renovation work, they did everything they could to make it as comfortable as possible Beautiful and clean room, great view, very helpful and friendly staff.

Stayed in January 2024

We found the hotel a little difficult to find as we were looking for Ercilla. This name is not shown. Otherwise all lovely.

Lovely hotel, beautifully situated. Friendly helpful staff. Made our little dog very welcome. Provided a bed for her and a welcome box of treats. Such a lovely thought.

Stayed in November 2023

I highly recommend this hotel. It's very nice located, view is amazing. The room and service was great. Staff was very helpful and friendly. All was perfect.

Stayed in November 2023

Not possible

Everything

Stayed in October 2023

Beautiful property near marina and great to explore all of Bilbao by metro . Highly recommended. Staff were so lovely and helpful always . We will be visiting again very soon

Stayed in October 2023

Underground parking a little challenging with larger car but no worse than elsewhere.

Beautiful location. Comfortable and spacious room and nicely decorated. Amazing view. Parking available on site. Reasonably priced decent restaurant on site with indoor or outdoor seating. Lovely common areas. Easy walk to local dining. Easy walk to tram into Bilbao. Quiet. Loved the porthole window in bathroom.

Stayed in September 2023

Yummy breakfast

Stayed in September 2023

Nothing. All good.

Beautiful room facing the river. AC worked well. Nice shower. Comfortable beds. Excellent on-site restaurant. East subway to Bilbao.

Stayed in September 2023

Nothing

A beautiful location overlooking the bay. The hotel is charming and I loved the decor. Great restaurant in the gardens and a covered restaurant downstairs. Food was fabulous and the crowd was delightful. The staff at the front desk are very helpful and accommodating. I was very impressed with their attention to detail and service.

Stayed in September 2023

Skip it

The room was quaint with huge windows. Every amenity imaginable. What really made the trip was the quality of the staff and an exceptional restaurant. There is a reason why locals are present from morning until evening in the restaurant. The food was some of the best we've had in Spain. The entire stay exceeded our expectations. Highly recommend.

Stayed in September 2023

The garden rooms look over the driveway and road.

Love the location and the hotel is well kept with a delightful garden to sit in as the sun sets with drinks and friends.

Stayed in September 2023

Excellent location

Stayed in August 2023

Nothing

Everything, we had an upgrade to suite overlooking the harbour

Stayed in August 2023

The property was gorgeous!

Stayed in June 2023

The location is great, right next to the promenade, near the beach and also close to the city. We had a room with sea view. Room was very comfortable and clean. The hotel restaurant is exquisite, we had a lovely lunch. Highly recommended. Staff is very friendly.

Stayed in July 2023

Wonderful location, next to the harbour with a fantastic garden surrounding!

Stayed in July 2023

Absolutely nothing, I'm counting the days to return soon!

Its my favorite hotel in las arenas. The staff is great, the rooms amazing and the location exceptional.

Stayed in July 2023

There was nothing to dislike.

Comfortable bed- large room with garden views-plush shower room/loo-very pleasant and well trained staff, and extremely helpful in guiding us round the town via the tourist maps. All the front of house staff spoke good English. An excellent breakfast was provided, and we had 2 good meals in the restaurant. The location, on the promenade along the bay, was also superb.

Stayed in June 2023

Very minor: it would have been nice to have an iron or a steamer to press your own clothes. We had an issue with laundry since we were traveling through Spain for a while and would have liked to have an less expensive way to do laundry.

The view was amazing! The room and bathroom was very large with a keyhole window in the bathroom! The staff was friendly, helpful, and eager to please! We enjoyed the walk-ability of the area, the bike trails, the transportation options; the general area is beautiful!

Stayed in June 2023

Bigger room

Rooms were very small

Stayed in April 2023

Room was hot. Heat didn’t seem to work right so we used the windows.

The man working your front desk the last two mornings is possibly the friendliest, most helpful staff I’ve ever met in a hotel. Thank you!

Stayed in April 2023

The room (especially the bathroom) will slowly need a renovation. The room remains in good condition, but the cleaning needs to substantially improve.

The location is great, the building is great, kind personnel

Stayed in January 2023