Ramon De Moncada, 35, 07180 Santa Ponsa, Spain
#32 of 43 hotels in Santa Ponsa
Guests' ChoiceBased on 252 apartment reviews
7.4Cleanliness
7.5
Comfort
7.3
Location
8.3
Facilities
7.1
Staff
8.9
Value for money
7.7
Free WiFi
7.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 30, 2024
Gina
United KingdomMaybe could have some thicker covers for on cooler evenings.
Staff were incredible, really friendly and so helpful. Lovely view looking out to the pool with all the other apartments.
Stayed in April 2024
Reviewed: April 18, 2024
Claire
United KingdomThe beds were so uncomfortable Not a "didn't like" but remember to have some euros in cash on arrival to pay the tourist tax. Which can only be paid in cash, in Euros.
Staff very friendly and helpful Room basic but nice, certainly big enough. Kitchen has electric hob, fridge with small freezer section, cups, plates, kettle, toaster. No microwave, no oven. This hotel has all the stuff you need for a typical poolside family holiday- pool, kids pool, baby pool, poolside bar serving drinks and snacks
Stayed in April 2024
Reviewed: April 10, 2024
Angela
United KingdomThe property could do with some modernisation as the complex is slightly outdated. Basic amenities would be useful i.e. shampoo/conditioner, body wash etc. however the apartments met our needs considering it is a self catering complex.
Staff were outstanding, particularly reception staff - Valerio! Very accommodating with luggage, buggy etc. Option for late check out was amazing for our late departure.
Stayed in April 2024
Reviewed: October 12, 2023
Andrew
United KingdomSteps
Reception very helpful
Stayed in October 2023
Reviewed: September 24, 2023
Ronald
South AfricaWe were in room 161, facing the road and the noise from the Rebels Scottish Bar across the road was unbearable at times. The pub opened from 6pm and the noise went on some nights to after 3am, we did not get a good sleep during our whole 7 night stay!
We liked the friendly receptionist, he was very helpful. Cleaning staff were attentive without being intrusive.
Stayed in September 2023
Reviewed: September 22, 2023
Derek
IrelandHave to pay for air conditioner also lift was broken
Good location
Stayed in September 2023
Reviewed: September 19, 2023
Nicholas
IrelandMattress could be better. Air-conditioning caused water pooling leading to mosquitoes
Friendly staff.
Stayed in September 2023
Reviewed: September 19, 2023
Debbie
NetherlandsApartments are old and need some work.
Good location, friendly staff
Stayed in September 2023
Reviewed: September 18, 2023
Paul
United KingdomVery basic, but functional
Location not too far from the lively bars
Stayed in September 2023
Reviewed: September 14, 2023
Sabz123
United KingdomThere are quite a lot of steps at the property. Not a problem, but worth noting. We have a toddler and it was a little strenuous at times. The rooms and decor are quite dated and the kitchen area, although fine, could be better. E.g. there were only two water glasses in our apartment, no spatula, no microwave etc so had to warm milk on the stove. Towels were changed twice during our 6 day stay and although washed, they all had small stains on which was a bit off putting. Would have welcomed a simple shower gel/ shampoo and a daily cleaning service. Air conditioning was an additional charge and was only available in the bedroom. The property was a bit noisy at times due to the entertainer/ host who was often around the pool/ bar area. I'm sure some families would love it but we prefer a little more peace and quiet. Would be better if the bar took card as well as cash. The road we were on was full of bars/ pubs and not the nicest area, however, it's only a short walk to the beach and restaurants etc so wasn't a problem for us. Overall we had a great stay and it was good value.
The front desk staff was there 24/7. They were very friendly and helpful and check in was easy. The pool area was great, our toddler absolutely loved it! Our shower was leaking slightly and was rectified very quickly. The size of the one bed apartment was perfect for us and a cot was provided once requested.
Stayed in September 2023
Reviewed: September 13, 2023
Noelle
IrelandNearly 100 steps between the reception and my apartment which was a lot to walk multiple times a day. I was on level 1 so thankful I wasn’t higher up
Pool area and location
Stayed in September 2023
Reviewed: September 5, 2023
Zhinchyn
IrelandHad to pay for air conditioning and the hotel does not take card at all, kept having to go to the atm for air condition fee and city tax
Hotel in great location! Staff were nice and helpful
Stayed in August 2023
Reviewed: August 28, 2023
Rachel
United KingdomLarge amount of steps to each room.
Location
Stayed in August 2023
Reviewed: August 17, 2023
Marc
GermanyNo lift there, if you stay in the 4th or 5th floor, good luck with the stairs. Also the mattress is a really old one, you can have some back pain.
Very friendly staff, great location, nice environment and animations
Stayed in August 2023
Reviewed: August 16, 2023
Muñoz
LuxembourgThe ambiance of the area outside, full of irresponsible and loud tourists
The staff were very nice and the apartment was in great conditions
Stayed in July 2023
Reviewed: August 5, 2023
Stephanie
NetherlandsFor family with young children is difficult with the stairs. A elevator will be perfect.
Carl from the entertainment was amazing, he was really friendly and funny. The lady and the Italian man from the reception were really nice and professional as well .
Stayed in August 2023
Reviewed: July 31, 2023
Maria
SpainWay too overpriced for the quality of the overall property. Additional fees to be able to use AC. They would only accept cash payment
The staff were friendly and helpful
Stayed in July 2023
Reviewed: July 14, 2023
Sarah
Irelandpoor air conditioning, pool too loud early in the morning.
good location , nice staff , good facilities
Stayed in July 2023
Reviewed: July 10, 2023
Marion
IrelandI think that charging extra for air conditioning is unfair but that's just my opinion! and to be honest it wasn't great and only in the bed room. Lift out of order & I think it is permanently that way if I am not mistaken. It really needs now to be mentioned on the website that there is NO lift at this stage. I didn't mind but I did see elderly people struggle. Lots of young people staying and to be honest I didn't mind this at all. I had out of 11 nights one night where the noise was off the wall but really they are on holidays too and when spoken to the next day by management it all settled again. The beds though are so hard and to be honest that is the only thing that would stop me from going back there again.
Staff were lovely, on arrival the gentleman even carried my suit case to the apartment for me. I got my safe so easy too. The pool is superb and the area well kept & clean, lots of sun beds for guests staying. The staff and the food at the poolside cafe was just lovely. I have to say Dwane is excellent at his job and kept everyone entertained & kept spirits high. he really is an all rounder & a lovely person. Great with the children too, giving the parents time to chill.
Stayed in July 2023
Reviewed: June 25, 2023
Paul
United KingdomThe rule about bringing drinks to the pool, we ate at the pool restaurant and drank lots from there but when we bought a few cold beers fresh m the supermarket across the road the guy was a bit out of order, made us leave the pool area, a bit harsh I thought.
Good pool, friendly staff, relaxed atmosphere, excellent location on the main strip across from the Dubliner.
Stayed in June 2023
Reviewed: June 14, 2023
Rebecca
IrelandLift not working as a lot of stairs on older people to walk up
Rooms very basic but clean , the male employee on reception was very friendly & helpful
Stayed in June 2023
Reviewed: June 13, 2023
Rachel
United KingdomToo many stairs and the walls are thin. The bed wasn't comfortable, but everything else was good.
The rooms were clean and serviced every other day, The housekeepers were very nice and the reception staff were nice and helpful. It's very close to the Irish Quarter with really good places to eat and not too far from the beach
Stayed in June 2023
Reviewed: June 8, 2023
Phil
United Kingdombeds not comfortable was lucky if I got three hours sleep a night because of noisy holiday makers in the bar opposite and still passing by the hotel quite often at 5am
location was good pool great food was as expected staff were great
Stayed in June 2023
Reviewed: May 22, 2023
Torgersen
NorwayLocation, personal veldig helpful and polite, swimming pool , the room good size and clean.
No breakfast, the bed was really hard🥺
Stayed in May 2023
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