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Reviews of Metropolitan Atocha

Ronda de Atocha num.3, 6º, Arganzuela, 28012 Madrid, Spain

#496 of 526 B&Bs and inns in Madrid

Guests' Choice

Review Score

Based on 144 hotel reviews

5.5

Score breakdown

  • Cleanliness

    6.4

  • Comfort

    6.1

  • Location

    8.5

  • Facilities

    5.6

  • Staff

    7.4

  • Value for money

    5.7

  • Free WiFi

    7.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 6, 2024

    7.0
    Quite alright for a short stay.
    • Leisure trip
    • Couple
    • Double Room with Shared Bathroom
    • Stayed 1 night

    The room furniture is not in the best condition, it is a very humble abode, but it's comfortable enough for a short stay.

    The staff was extremely friendly and accommodating to our needs. Location is also really good, close to Lavapiés and Atocha station.

    Stayed in March 2024

  • Reviewed: November 19, 2023

    4.0
    Disappointing
    • Leisure trip
    • Solo traveler
    • Single Room with Shared Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Way to expensive for the room, the loud doors and toilette of the neighbours, the only half friendly staff

    The proximity to the station

    Stayed in November 2023

  • Reviewed: October 4, 2023

    5.0
    it was good overall
    • Leisure trip
    • Family with young children
    • Double Room with Shared Bathroom
    • Stayed 2 nights

    wifi did not work in my room

    location is super close to Atocha station, staff was attentive and responsive, was able to leave luggage until my train departure time.

    Stayed in September 2023

  • Reviewed: September 29, 2023

    6.0
    Friendly helpfully staff and clean facility
    • Leisure trip
    • Couple
    • Double Room with Shared Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    Hotel on 5 th floor and not en suite bathroom

    Near the station

    Stayed in September 2023

  • Reviewed: June 28, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Double Room with Shared Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    There was no refrigerator.

    Everything was good

    Stayed in May 2023

  • Reviewed: May 16, 2023

    6.0
    The facilities were not that good, but the service and support were amazing!
    • Leisure trip
    • Group
    • Twin Room with Shared Bathroom
    • Stayed 7 nights
    • Submitted from a mobile device

    If you are in a good room, it's perfect. Some of the rooms have small problems (broken sink, or broken shutters) - which was unexpected.

    The location was absolutely fantastic! The service was also spectacular, when there were issue, they were fixed right away. Bibiana was an angel!

    Stayed in April 2023

  • Reviewed: May 9, 2023

    7.0
    Great value and location for travelers who like basic accommodation.
    • Leisure trip
    • Couple
    • Twin Room with Shared Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    .Would have liked better information on how to access the building it is located in. The code given us to open the door did not work.

    Location is perfect to walk to the art museums including the Prado. Many restaurants nearby. Close to train station.

    Stayed in April 2023

  • Reviewed: May 4, 2023

    5.0
    Location was suitable for train station access.
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    We booked a double room but got a double room with a bunk bed squashed in. Bathroom had tiles broken. No shower curtain so water went over the floor. The foyer of the building that the hostel was in is dirty. Not very appealing considering the price was cheap.

    Bed was comfortable and the location was good for access to the train station.

    Stayed in April 2023

  • Reviewed: November 2, 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Twin Room with Shower
    • Stayed 1 night
    • Submitted from a mobile device

    The room had a private shower, but not a private bath. The place is definitely a Hostel, not a Hotel. It is not well indicated in the street, so we spent a little more time than necessary looking for it. I took this place for pure need, but it was too expensive (80 euros per night, 2 people) for such a simple place.

    The location, near the train station. It is a simple place, but sometimes it is not necessary to have more things. Things were clean and comfortable enough to pass one night.

    Stayed in November 2022

  • Reviewed: October 12, 2022

    5.0
    great location for overnight stay
    • Leisure trip
    • Solo traveler
    • Double Room with Private Bathroom
    • Stayed 5 nights
    • Submitted from a mobile device

    linens and beddings

    very nice receptionist

    Stayed in October 2022

  • Reviewed: July 27, 2022

    4.0
    Disappointing
    • Leisure trip
    • Travelers with friends
    • Twin Room with Shared Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    The building and the room were dirty, with broken furniture all over the place. I personally found a foot nail on my bed, which was also full of presumably body hair, and discovered that my blanket had a cigarette hole in it. The price paid was insane compared to the room offered.

    Stayed in July 2022

  • Reviewed: July 13, 2022

    5.0
    A decent very basic accommodation if the price had been a lot lower.
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night

    I assumed that in that price range we we paid we would at least have air conditioning. There was only a small fan in the room and the outside temperature was over 40 degrees. The elevator to the reception on the 6th floor of the building was broken and luggage had to be carried up 6 flights of stairs. There was no sign outside and nothing to indicate that there was a hotel, it is only on the 6th floor of an otherwise tenant occupied building. The only place we saw the name was beside the tenant buzzer. We were buzzed in but nobody told us to go to the 6th floor and we spent a significant amount of time trying to figure out where to go. The reception spoke very little English and only came down to help us after we rebuzzed a number of times. Perhaps if we had only paid around 60 to 70 Euro I may have expected this level, but at over a hundred Euros I expected a higher quality of room. Everything was on the old and shabby side and although it was fairly clean the smell of disinfectant spray used to clean was a bit overwhelming (perhaps over the top to mask other smells). They also had the slowest check in I have ever encountered. It must have been the fellow's first day on the job as he seemed to have to quadruple check everything and had huge difficulty finding the information he needed on our Canadian passports.

    Although it was very difficult to communicate with the reception due to our inability to speak Spanish they were friendly and did try to be helpful when we asked questions about busses and restaurants. They gave us some good advice there.

    Stayed in June 2022

  • Reviewed: July 8, 2022

    4.0
    Location good but grotty
    • Leisure trip
    • Solo traveler
    • Double Room with Shared Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    It was on the 6th floor without any fire escape or fire extinguidas that I could see. They are supposed to have one on every floor by law that must be renewed every usar. It was also really grotty considering I paid 90 euros for one night.

    There was a very nice woman at the desk in the evening. The location is very useful because its very close to Atocha Station if you're leaving very early. The mattress was actually very comfortable.

    Stayed in July 2022

  • Reviewed: May 28, 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    could do with an update

    Stayed in May 2022

  • Reviewed: April 24, 2022

    7.0
    Central and near transport hubs and the Arts
    • Leisure trip
    • Solo traveler
    • Double Room with Shared Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    There was no bottled water in the room

    It’s central location and value for money

    Stayed in April 2022

  • Reviewed: April 19, 2022

    5.0
    top location but old place.
    • Business trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    we thought it was a common hotel when booking it but it is not.

    the reception lady is the best of this place. nice and caring person.

    Stayed in April 2022

  • Reviewed: March 29, 2022

    7.0
    Overall, the room was what we needed it to be, a quick one night stay close to the train station.
    • Leisure trip
    • Couple
    • Double Room with Shared Bathroom
    • Stayed 1 night

    The room was fairly old and there was no way to control the heat in the room, so we had to keep the window open most of the night to keep ourselves cool. The bed was alright although it seemed as though they may have or may have not been cleaned as we found some tiny hairs underneath the comforter.

    The staff was very friendly and allowed us to check in a little later than normal! Very responsive on WhatsApp which was great! Location was also really great, right next to the Atocha train station!

    Stayed in March 2022

  • Reviewed: March 22, 2022

    5.0
    Saludos cordiales pero caro
    • Leisure trip
    • Couple
    • Double Room with Shared Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    The owner was a bit rude and passive agresive. The price is the highest I have paid in terms of quality/price in all of Spain and travels in the last decade. The professional photos displayed in the site are misleading. I got an upgrade and it was still sketchy.

    Towels smelled clean and wonderful. Hotel is in a great location near all atractions.

    Stayed in March 2022

  • Reviewed: January 4, 2022

    6.0
    Across the art museum and close to train station
    • Leisure trip
    • Solo traveler
    • Single Room with Shared Bathroom
    • Stayed 1 night

    The smell was horrible. The smell of rotting garbage outside the window likely on a neighbor’s balcony. It was really awful. That was my only real complaint, which lowered the score significantly. Otherwise if there was no smell I would have stayed longer. You do not want to be in room 16

    The location was ideal from the train and right across the street in the art museum is one of the world’s most famous work of Pablo Picasso. After 7:00 PM the museum is often free. The wifi was good, the place was quiet

    Stayed in January 2022

  • Reviewed: January 3, 2022

    5.0
    Ok for what we needed but worse than expected.
    • Business trip
    • Couple
    • Double Room with Shared Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    The bed was super squeeky and wobbly, the walls were too thin and in the morning we could hear clearly the person in the other room. There were no decorations in the room, and overall it felt like it wasn’t worth the price. It was not what expected from pictures.

    The staff was really nice and also the location is perfect.

    Stayed in January 2022

  • Reviewed: December 6, 2021

    7.0
    Good
    • Leisure trip
    • Group
    • Double Room with Private Bathroom
    • Stayed 2 nights

    The host was a very nice lady. The room is as expected for a hostel with a clean bathroom and towels. I'd recommend it

    Stayed in October 2021

  • Reviewed: November 3, 2021

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Double Room with Private Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    rather basic room

    location got train station

    Stayed in November 2021

  • Reviewed: October 26, 2021

    6.0
    This place means for me some space where the rest cam be caught,
    • Leisure trip
    • Couple
    • Double Room with Shared Bathroom
    • Stayed 2 nights

    The common bathroom.

    The common bathroom is not a sign of comfort.

    Stayed in October 2021

  • Reviewed: August 31, 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    We couldn’t find the administrator when we arrived, soap or shower gel wasn’t available together with face towels which got confusing to us.

    The location was awesome.

    Stayed in August 2021

Showing 1 - 25

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