The parking was a bit narrow and steep, so exiting could be a bit challenging

Clean spacious room, very good bathroom, good location, underground parking, friendly staff

Stayed in May 2024

All good

Perfect location

Stayed in April 2024

The restaurant staff downstairs was not very friendly

Perfect location with all one can need being walking distance and nice tapas place next door

Stayed in May 2024

Ferry helpful staff and nice breakfast

Stayed in May 2024

There are no slippers and the toilet floor is covered with used soap.

The hotel is in a good location, the room is of a suitable size, quiet and comfortable

Stayed in May 2024

Good location for conference centre, quiet hotel

Stayed in May 2024

The breakfast was expensive so I did not have it

The location was perfect for the conference centre and for the tram to the attractions You could walk to the shopping area It was clean and comfortable

Stayed in May 2024

The parking garage was a bit narrow.

The dog friendly room had a bed, two bowls and even a ball for our dog. It was a really cute welcome gift. The location is great and overall it's a good place to stay.

Stayed in May 2024

Price of car parking

Comfort and location

Stayed in April 2024

Lack of tea /coffee facilities out of hours.

Good location, exceptionally clean and professional. Sarah on reception was really nice.

Stayed in April 2024

The hotel is next door to a nightclub -MOMA so when I saw crowds outside waiting to get in on Saturday night I was worried it would be noisy - it was not at all! I heard not a peep and so I worried for nothing.

Superb location within easy walking distance to San Mamés metro stop, and to the Intern Modal Bus Station. It is perfectly located to walk to the Guggenheim Museum - less than 15 min through a lovely park or along the waterfront. The staff were friendly.

Stayed in April 2024

There's a night club in the basement right next to the hotel and the music can be heard until very late in the night during the weekend. The sound insulation of the room (external and intnernal) is not satisfactory.

Good location, spacious room, clean.

Stayed in April 2024

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Stayed in April 2024

Late night socialising means that there will be street noise after 2am, however the hotel has good double glazing to minimise the noise, however energy efficiency across span may mean you cannot use the air conditioning to cool the room.

Great location, friendly staff

Stayed in April 2024

Nothing specific

Lovely rooms, clean and comfortable.

Stayed in April 2024

The room was nice and clean, it looked just like the pictures.

Stayed in February 2024

Location and above all, staff

Stayed in February 2024

one night, the bass from the nightclub in the same building was bumping into the room

very good location in a quiet neighbourhood yet very close to the liveliest spots

Stayed in April 2024

When I enter the hotel I thought it seems more like a 4 or 5* hotel, it looks fancy, clean and nice. However when I entered the room I could tell why it is 3*. Nothing was alarming but the details were a bit sloppy. The quality of the toiletries, toilet paper, half functioning flush etc.

The location was good. Breakfast exceeded my expectations. Breakfast included was fresh fruit, fresh baked goods, warm options like eggs etc. Also the staff was nice, check-in and check-out were easy. We were able to check-in 30min earlier. Room was spacious for us (family of 3, standard room)

Stayed in March 2024

Loud music can be heard all night long, so earplugs are a must to be able to sleep

Clean and the rooms where nice

Stayed in March 2024

A lot of people on the street making noise in the early hours of the morning . Better insulation of the windows might help.

Great location with secure parking

Stayed in March 2024

There was a football match in the stadium one night. It was loud and chaotic in the bar/reception area, with supporters watching the match in the hotel. The last time we stayed, the bar/cafeteria was open most of the day, and now it is just open in the evenings.

The rooms are spotless, and staff are helpful. We overlooked the rear of the hotel and the football stadium. Rooms are spacious, as is the bathroom. Walk in shower and toiletries provided. This is the second time we have stayed in this hotel and it is convenient to the bus stop for the airport.

Stayed in March 2024

There is a disco club on the zero floor, so when there is a party time, loud music is heard till the morning. I stayed on the third floor, and loud music woke me up in the middle of the night.The stuff was great, and they let me stay on a higher floor so l could sleep well. But if all the rooms are occupied, it can be quite a bummer for those who stay on lower floors .

The location and the facilities

Stayed in March 2024

The toilet part of the bathroom could be better designed. Wider ideally. I am a big chap and it took manoeuvres. It probably means we won’t stay again, which is disappointing as everything else was magic.

The size of the suite was excellent. The hotel is in a great location for San Mames and some excellent bars and restaurants (Swansea, Ollagaro and Indusi).

Stayed in March 2024