Piragua, 1, Barajas, 28042 Madrid, Spain
#66 of 435 hotels in Madrid
Guests' ChoiceBased on 2190 hotel reviews
8.9Cleanliness
9.3
Comfort
9.2
Location
8.8
Facilities
9.0
Staff
9.2
Value for money
8.7
Free WiFi
8.7
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 4, 2024
Sum
CanadaLocates close to the airport. The room is large at European standard. Staff are friendly. The restaurant is better than expected. Shuttle bus is on time and the driver is friendly.
Stayed in May 2024
Reviewed: April 30, 2024
Karen
United States of AmericaWe had hoped the restaurant would serve dinner before 8pm, but we understand it was Spain! We were able to get a pizza earlier than that in the bar.
The room was very clean and comfortable. The reception staff were friendly and helpful.
Stayed in April 2024
Reviewed: April 30, 2024
Aron
CanadaA little more expensive than I like. Dinner at restaurant was only ok.
Clean, comfortable, excellent location near airport for an early departure. Excellent staff, as Luis and Marta were very gracious and helpful getting us into the room despite our early arrival.
Stayed in April 2024
Reviewed: April 29, 2024
Everett
United States of AmericaWe had no complaints and were well pleased.
It was convenient and very nice in every way.
Stayed in April 2024
Reviewed: April 28, 2024
Jester
United States of AmericaNothing! I enjoyed every facet of my stay!
When I called the hotel, they were able to be very informative to me in English about how to catch the shuttle from the airport to the hotel. And I did not have to wait long for the shuttle. The staff at check in were very engaging, friendly, and helpful. And booked me on the shuttle back to the airport for the next day. The room was very comfy and exceeded my expectations. The breakfast the next morning was very good.
Stayed in April 2024
Reviewed: April 27, 2024
Jack
United States of AmericaHotel shuttle is timely
Stayed in April 2024
Reviewed: April 27, 2024
Shimon
IsraelShatel servis to the airport and the hotel stuff were exelent
Stayed in April 2024
Reviewed: April 25, 2024
David
United KingdomNothing, it’s as everything.
The location
Stayed in April 2024
Reviewed: April 25, 2024
Mark
United States of AmericaShuttle to airport and close to Metro
Stayed in April 2024
Reviewed: April 25, 2024
Debra
United States of AmericaNothing to note
Property and room were nice and well located to the airport with a shuttle. The staff was truly fantastic, making the stay even better.
Stayed in April 2024
Reviewed: April 24, 2024
Hanan
United States of AmericaThe hotel was excellent the staff excellent Clean very good we will be back Thank you it was a pleasure
Stayed in April 2024
Reviewed: April 22, 2024
Glenn
United States of AmericaCheck-in wasn't welcoming and the male who checked us in was not pleasant. I asked about bedding and he said we had two twin beds, even though we asked for a double. As it turned out, we had two twins put together, which was great and all he had to say is that we had two twins put together rather than say this is not what you booked, you booked two twins. squid tentacles were calamari rings, not as expected and were rubbery. We had wonderful baby squid tentacles in Barcelona and they were wonderful. Your hamburger was great. We asked for water, and you charged us for two bottles of tap water, or the same for a glass of wine or a bear. That didn't work for us either. Checkout was a breeze, shuttle driver expected us to load our own luggage and unload it as well, which was poor service to say the least.
Hotel was nice, room was large and it meet our needs. We had an early flight the next day, so we chose your hotel because it was close to T1. Outdoor patio was nice, except the dog park next door as dogs were fighting.
Stayed in April 2024
Reviewed: April 22, 2024
Sigrid
Costa RicaThe restaurant could have more food options and hours of operation.
It is well connected by metro and the rooms in the upper floors are very nice and comfortable.
Stayed in April 2024
Reviewed: April 22, 2024
Sarah
SpainNothing
Comfortable bed close to the airport
Stayed in April 2024
Reviewed: April 20, 2024
Lourdes
United States of AmericaVery clean. Nice, helpful and attentive staff.
Stayed in April 2024
Reviewed: April 20, 2024
Dirkfoch
FranceWe couldn't get them to pick us up from the airport. Instructions weren't very clear.
Located conveniently close to the airport. Friendly staff. We used the shuttle on the way back to the airport. Managed to get a late bite in their restaurant.
Stayed in April 2024
Reviewed: April 19, 2024
Eyal
IsraelNothing special
Room was comfortable, clean, staff was nice, location was good since we arrived very late at night and wanted to sleep near the airport
Stayed in April 2024
Reviewed: April 19, 2024
Margaret
United States of AmericaShuttle to the airport only ran once an hour. On the half hour would have met my schedule better.
very quiet. I requested a quiet room and was given the last room on the hall, so I only had one neighbor. If anyone was in the room, I couldn't hear them. Also I chose this hotel because it offered a shuttle to the airport.
Stayed in April 2024
Reviewed: April 19, 2024
Karen
IcelandI like free-standing shampoo and soap, etc. I can't read the labels without my glasses and can't remember what is what when there are three bottles, so I wind up trying to soap up with the conditioner for hair and all kinds of crazy combinations... These fancy showers are beautiful to behold, but more difficult to figure out. I like the simple old showers, but it is wonderful to be able to use the shower head in hand to spray hair and body. I probably saves water too.
I liked that the staff at front desk were friendly and very willing to be helpful and not afraid to make adjustments to things like keeping a suitcase for us in storage while we did a week's pilgrimage.We came back for another stay after the week was over. No fuss made about it. Solved quickly and graciously. There was also a small problem with the coffee maker in the room and that was quickly resolved with no fuss. Additional coffee provided. Very nice! Breakfast was also very nice and the staff there were especially professional.
Stayed in March 2024
Reviewed: April 18, 2024
Carla
United States of AmericaNothing!
We were greeted by the friendly front desk gentleman and we were thrilled that our room was ready, even though we arrived 2 hours early. We were able to walk a couple of blocks to a little cafe for a late breakfast. We booked the hotel's shuttle to the airport for the next morning, had drinks out on the patio and made a reservation for dinner. We had a nice dinner at the hotel. We had booked a room which included breakfast and it was a really nice selection of items to pick from. The shuttle left on time and dropped us at our terminal.
Stayed in April 2024
Reviewed: April 17, 2024
Sarah
United States of AmericaThe cleaning personnel apparently hadn't noticed that it was impossible to get body wash out of the dispenser in the shower, so we had to use the shampoo instead.
The hotel was very quiet. The restaurant was good and moderately priced for dinner, and the breakfast was the best we had in Spain. We appreciated having shuttle service to and from the hotel.
Stayed in April 2024
Reviewed: April 16, 2024
Raejah
United States of AmericaVery beautiful room, safe, family friendly, and beautiful neighborhood close to the airport. Not too far from the city.
Stayed in April 2024
Reviewed: April 16, 2024
David
AustraliaNothing
Location close to airport with free shuttle
Stayed in April 2024
Reviewed: April 15, 2024
Paulo
United States of AmericaThe transfer from the T4 airport could be each 30 minutes like other hotels.
Good location and near Capricho subway station.
Stayed in April 2024
Elounda, Greece
Veules-les-Roses, France
Mercer, USA
Limoux, France
Stumm, Austria
Osseo, USA
Amsterdam, Netherlands
Tamarindo, Costa Rica
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content