Shower too hot and temperature not adjustable in our family room; having said that after notifying the reception they did a quick fix No proper meal offered in the “restaurant” only basic Bocadillos Efficiënt hotel but no cosy atmosphere

AirPort transfer for free and on time! This was the primary reason to book this hotel.

Stayed in August 2023

Shuttle was 15min. late. Mattress was uncomfortable.

Stayed in August 2023

Basic accommodation for the price.

Close to airport

Stayed in August 2023

The room smelled like a sewer. The beds were so uncomfortable and the pillows were the hardest and worst pillows I have ever slept on. Soulless and awful!

Nothing!! False ratings lured me here. It is nowhere near the airport! Stay in downtown Bilbao and avoid this sad, horrible and smelly hotel!

Stayed in August 2023

- Walls are paper thin. You hear bin’s being closed, curtains being moved. - Most annoying thing: the doors cannot be closed quietly when outside of the room so expect door banging from like 6am onwards. - brekkie was very basic (Spanish cafe style. Not a buffet or bigger offer. Taste wise okayish)

Close enough to the airport. Nice style in the entrance. Very clean.

Stayed in July 2023

It was too basic, no amenities such as access to food and beverages. We were exhausted and there was no good way to get a quick healthy meal, so we went to bed without dinner.

Close to the airport. The room was very clean.

Stayed in July 2023

No fridge in the room despite the space for one Hard floors and were not very clean Mattress on bed had a plastic like protection cover under the sheet that made me sweat Wifi did not work

Staff are nice Location to access airport is easy Reasonably quiet despite very close flight path Good bathroom and shower

Stayed in June 2023

really strange place. part hotel part apartments? in various stages of repair and disrepair. funky smell in the room. does not live up to the photos or reviews. adequate.

staff was very accommodating and went out of their way. excellent.

Stayed in June 2023

Nothing.

We stayed to be near the airport as we had a very early flight. Wonderful location and the hotel has contracted Taxi service as a shuttle to the airport in the AM.

Stayed in May 2023

Very close to airport, but quiet and peaceful. Free taxi to airport on departure.

Stayed in May 2023

everything- old, tired, and a strange set up with vast empty areas and corridors. They share the building with other businesses and a college - weird

nothing - it was inaccurately represented by Booking.com. it is in a tired building, felt like an institution with long dark corridors. the ‘dining facilities’ were like a train station cafe. Absolutely gharstly

Stayed in May 2023

Staff were rude and not helpful

Good location for early flights. Comfortable beds.

Stayed in April 2023

Overall, the hotel is nice with all of the necessary amenities. It is not very close to the centre of Bilbao, but it is located just 5 minutes from the airport with a taxi.

Stayed in March 2023

They don't have a pick up service from the airport, only to take you.

The hotel is being painted and renovated. It looks a mess and smells of chemicals.

Stayed in March 2023

smelled like bar soap everywhere. The elevator doors are a safety hazzard; they don’t have motion detection when they close and almost squished me and my friends twice between the doors.

nice bathroom and clean bathroom

Stayed in March 2023

The room was extremely nice for the price and very quiet. The staff were very welcoming and helpful.

Stayed in December 2022

friendly staff and great room and ideally situated for my needs

Stayed in November 2022

Breakfast is minimal and you have to queue to be served, it is not self service. Bar/cafe does not seem to be open at weekend. Aircraft noise intrudes into room. Vending machines broken. Overpriced for what it is, certainly not a three star hotel.

Large comfy beds, modern bathroom, quirky 1930s converted hospital, large car park, easy to find off main road.

Stayed in October 2022

The air condition was shut off by the hotel and it was humid so we were hot AND dealt with constant bugs from huge flies to moths. We also wanted a hotel with a real restaurant. The one on their site is not at all what was there. it was a cafeteria basically.

close to airport and friendly staff

Stayed in October 2022

Nice staff, beautiful room with a large bathroom. Quite far from Bilbao, but you can use public transport. On the plus side, the transit to the airport is included in the price

Stayed in October 2022

Bed was far too soft. I'd expect a better quality mattress for the money. The location was also quite far from the sirport and, although I booked it because it advertused as having a shuttle service, after the booking, they notified me that the shuttle dud not run at the time I arrived (10.45 pm) so I had to oay E13 for a taxi.

Clean and nice room, if a little Spartan. V nice bathroom.

Stayed in August 2022

The night staff was extremely rude to us. We arrived at night. I had twice asked for an extra set of bedsheets through messages (which the hotel had agreed to), as we prefer having seperate bedsheets. When I asked if they had accomodated this, the reception staff was so rude to us, explaining agressively that there was a double bed. I explained both in spanish and english why we wanted an extra set, and he was so very rude to us. He started raising his voice and only agreed reluctantly. When we walked away I could clearly hear him cussing at is, which was very unprofessional. We enjoyed the hotel itself but most likely won't return as we had a bad experience with the staff.

The room was spacious and clean. The bed was comfortable, and we also enjoyed the bathtub.

Stayed in August 2022

Has no facilities at all and we got ripped off with the breakfast. There was none left by 10am and €20 buys coffee and croissants. Asked to get it refunded and the Hotel refused blaming Booking.com. Booking.com as a wholesaler also did nothing about it.

Its functional and clean. Close to the airport with transfers. Town of Derio is a 10’ walk where there is food and a train station.

Stayed in August 2022

beautiful building, much nicer than expected! comfy well equipped room. staff were really kind, friendly & helpful - thank you

Stayed in July 2022