La Bocaina, S/N, 35510 Puerto del Carmen, Spain
#712 of 825 hotels in Puerto del Carmen
Guests' ChoiceBased on 91 hotel reviews
7.3Cleanliness
7.4
Comfort
7.3
Location
8.5
Facilities
6.9
Staff
7.2
Value for money
7.8
Free WiFi
3.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: March 29, 2024
Cherylyn
United KingdomNeeds some work to make it comfortable especially the tiles outside, they were very loose and dangerous. Not enough utensils in the kitchen eg bread knife
Good location
Stayed in March 2024
Reviewed: March 6, 2024
Paul
United KingdomThe property was tired , bedroom door got stuck & didn’t close properly . By renewing , adding & replacing just a few items with minimal cost . The property would have gone from OK to good or better . Simple things no sink plug or bowl for washing up . One of the chairs you couldn’t sit on . These things didn’t ruin our holiday but would have made it better. Pool was freezing this time of year too.
The location was OK & property was clean .
Stayed in March 2024
Reviewed: February 23, 2024
Brian
United KingdomVilla could do with a refurb but for the price paid we were happy with what we got. Apart from the wifi being really patchy everything else was as expected
Great location, have stayed before and will stay again
Stayed in February 2024
Reviewed: February 10, 2024
Hayley
IrelandCould do with a fresh coat of paint
Stayed in January 2024
Reviewed: January 11, 2024
Leanne
United KingdomThe only comment to make was no hair dryer, i had to buy my own when we got there
we liked where the villa was, nice quiet area, the villa was bigger than we thought
Stayed in December 2023
Reviewed: January 6, 2024
Adam
United KingdomCould do with a few maintenance issues sorting but cosmetic only. Heated pool needed in winter.
Good location and spacious
Stayed in January 2024
Reviewed: November 12, 2023
Karen
United KingdomWe were given no cleaning products. We had to buy all the basics to keep the villa clean No bin bags and no instruction what to do with waste Toilet seats were broken and villa seemed a bit tired Only left us one toilet roll! It was adequate and clean
Location was superb Pool was lovely and sitting area outside and on balcony
Stayed in October 2023
Reviewed: November 12, 2023
Patrick
IrelandThe villas could have had a fresh coat of paint but we could see past this as it was only a minor thing.
Pools were excellent. Showers had great pressure. Beds were very comfortable. Location was excellent
Stayed in November 2023
Reviewed: October 14, 2023
Ann-marie
IrelandThe area around the pool had a few loose tiles. We didn't find the pillows very comfortable overall the location and price we paid were satisfactory to what we wanted.
The location of the villa is why we chose it. We have stayed before, although in a different villa. Check-in is by way of a lock box, which means you don't have to wait for someone to arrive to let you in. Any questions we had before getting there were answered promptly.
Stayed in September 2023
Reviewed: September 10, 2023
Amymlok
IrelandA little shabby, nothing a fresh coat of paint couldn't fix though. Wifi is quite patchy throughout the villa.
Great location. The pool was fantastic. Really fast response to any issues. Comfy bed and great showers.
Stayed in September 2023
Reviewed: September 8, 2023
Edward
IrelandNo air conditioning or fan in 45 degree heat
Comfortable close to all amenities
Stayed in August 2023
Reviewed: August 12, 2023
Mark
United KingdomNo pool clean during stay (11 nights) very dirty by the end of our stay. Outdoor seating in poor condition (2 unusable). Very noisy residential neighbour ( screaming and banging at 2am without fail every night) lasting an hour. Would have been better with Aircon instead of opening windows.
Location, price and space were good which was what we were looking for. We spent most of our time out of the villa and maybe 4 hours daily around the pool. Had everything we needed.
Stayed in August 2023
Reviewed: July 16, 2023
Callum_snow
IrelandLack of air conditioning, I could be wrong but when researching the two villas to stay in I recalled seeing air conditioning as available. But it wasnt I had to run down to a shop and pay basically an arm and leg to rent fans for the 2 villas for 3 days. Now i did not contact the owners during this time so they may have offered a better solution but shouldve been mentioned in the listing beforehand as during our stay there was a few nights of just pure sweating. The fixtures and doors need to be fixed up as some where clipping off the ground when trying to fully open the door. Paint on some areas where worn and flaking. The pool grate should be inspected as myself and a friend of mine and accidently got our foot stuck in the drain resulting in injury Lack of cleaning products, wouldve been nice to have some dishwasher tablets or washing machine tablets to clean up but then again I could be just petty. Please for the love of god change the wifi password, it was about 30 characters long, not sure why but it was annoying to type. Big need to have is another key for guests, for both of the villas we only had one key each and on the last day we had locked ourselves out. Now luckily we managed to get back in ourselves due to a toilet window still open but it would be the upmost piority to get spares cut to avoid anymore future scenerios like this.
The location of the villa was close enough to the main strip so it took us about 5 to 10 minutes on foot. The pool themselves where brilliant and great to lay out in specially during the hot weather. Bedrooms where also very good along with decent kitchen and sitting room.
Stayed in July 2023
Reviewed: July 5, 2023
Gary
IrelandWalking distance to everything, own pool and property nice size
Very quiet and private
Stayed in July 2023
Reviewed: May 24, 2023
Jennifer
United KingdomWiFi intermittent, the water temperature was hard to get right, water pressure was low, the decor was very old and tired
Peaceful location. Great sized villa. Fully equipped kitchen with microwave, fridge freezer, washing machine. Lovely pool
Stayed in May 2023
Reviewed: March 9, 2023
Rachel
IrelandPillows bit uncomfortable
Liked the pool and the quiet
Stayed in March 2023
Reviewed: March 6, 2023
Aitor
IrelandWhere should I start… not enough kitchen utensils, not kitchen roll, dishwasher, bin bags. Some plates were greasy, I had to wash all plates and cutlery first because I didn’t want to use them. Not enough toilet paper. The house could get a coat of paint and the single mattresses should be replaced, very uncomfortable to sleep.
The house itself is very nice, big and in a quiet area. Swimming pool was clean. Good location. 10 minutes walk to the beach. The outside area is nice (we stayed at Villa Christina). The house has its own parking space.
Stayed in March 2023
Reviewed: February 19, 2023
Brian
United KingdomIt states you can pay extra for pool heating, even though we booked well in advance there was no pool heating and I'm not sure this facility is ever available as I have requested it twice not and not had it. It should maybe be removed from the description
Great location, spacious villa with all facilities you would need for a self catering holiday, though the restaurants are a short walk away and we ate out every night
Stayed in February 2023
Reviewed: December 28, 2022
Carolyn
United Kingdombit tired looking needs updating
location
Stayed in December 2022
Reviewed: November 22, 2022
Julie
United Kingdomlack of kitchen utensils. was very basic, not even a dishcloth
the location was great. the pool was a bonus
Stayed in November 2022
Reviewed: November 6, 2022
Brian
United KingdomWe requested for the pool to be heated, and agreed to pay extra for this. The day before we arrived we were told the pool would not be heated and when we arrived there wasn't a cover on the pool so I don't think it even could be heated, it was freezing cold.
Great villa with everything you need for a self catering holiday. Its a bit dated but this did not spoil our stay. Conveniently located near all shops and restaurants and the beach is less than 10 minute walk away. Very quiet location and the patio has the sun on it all day.
Stayed in November 2022
Reviewed: October 24, 2022
Tom
IrelandNo useable barbeque. Pool not clean on arrival. No furniture on balcony. Wifi not strong enough. No english channels. Kitchen utensils basic.
Loction. Privicy
Stayed in October 2022
Reviewed: September 30, 2022
Stephen
United KingdomPool wasn't clean. Flaking paint everywhere. The whole villa was filthy. Really disappointed especially with the pool. Family didn't want to use it and it was the reason we chose that villa.
Stayed in September 2022
Reviewed: September 19, 2022
Patricia
Irelandfelt villa needs a good update had no hot water for three days and toilet down stairs was a disgusting smell so got in touch with Owner and guy came Friday evening said it was known in area if water level goes down this can happen that evening it was back again so we just stoped using that toilet I feel pool should be cleaned twice a week as lot of dead flies at bottom of pool also I really think someone should meet you on arrival to explain about turning boiler on and television was no better as spoken to other families staying in villas and they were met by owners and the pool was cleaned twice a week I’m sorry but I was very disappointed with myself and sister stay they send you instructions about closing up and if bins and kitchen not left cleaned you’d be charged or pool I’d be charged all the extra expense of 30/30/60 euros
location was good only fifteen minutes walk to town but up hill so got taxi home which were very cheep
Stayed in September 2022
Great Malvern, UK
Lolo, USA
Lübeck, Germany
Rome, Italy
Huntersville, USA
Marrakesh, Morocco
Dolenjske Toplice, Slovenia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content