Window sunprotection

Stayed in April 2024

The room was very cold, I think there is no heater in it.

Stayed in March 2024

The apartment was further from the centre than we thought. Transport links weren't brilliant. There was a strong smell of urine coming from the bathroom.

The apartment was clean and spacious. The bedroom was a good size. The beds were comfortable.

Stayed in November 2023

There was no one there apart from guests.

The property was clean the room spacious and had what you need. Parking was excellent. The staff in the morning were very helpful.

Stayed in November 2023

The bed is smal

Stayed in October 2023

Wi-fi inside the flat is unreliable and week. Some renovation is necessary.

Efficient automatized Check-in process. Competent staff. Excellent location and free parking is a valued plus.

Stayed in March 2023

Despite breakfast being advertised from 8-11, that day the cafeteria had a sign: "we open at 10" which completely threw our plans off. Sound isolation wasn't the best as we could hear what went on in the adjacent rooms and the hallway. The area is very nice but poorly connected via public transport, with only one bus line servicing the route.

It was very clean and comfortable, great value for money!

Stayed in March 2023

the blinds won't completely close so when the sun was out, the room got illuminated and our sleep were interrupted the kitchen is not that equipped

staff is friendly

Stayed in February 2023

some renewal needed (wood floor, bath)

price, big apartment

Stayed in November 2022

The room smelled to smoke/ tobacco

Everything

Stayed in October 2022

I really want to thank Mirella at the reception because she risolved quickly my situation and was always ready to reply also in wtsp. Very professional and polite. We stayed for 10 days and We suggest this residence to you all !

Stayed in October 2022

location not great if you don’t have a car

Spacious rooms/apartments, reasonably clean and good value for money. The cafeteria downstairs is very handy for breakfast/ lunch and very good service.

Stayed in October 2022

The facilities in the kitchen could be more extensive. There was no knives to cut food and prepare meals.

Samira was exceptionally helpful and her customer service skills were over above and beyond. She did everything possible to accommodate my needs. The way she was handling issues that came up with other guests with which I was in line waiting, was also extremely professional. The owner of the bar/restaurant was also extremely helpful and gave excellent customer service.

Stayed in September 2022

The location, far from Downton and the major turística sighs. Not many restaurant options, the they have close by are quite expensive.

It was a great apartment. Yo can cook,enjoy and be comfortable.

Stayed in July 2022

Wi-Fi doesn’t work well

comfortable and clean, fully equipped kitchen

Stayed in April 2022

The walk to the train station is a bit far, supermarkets are not close by walking either

Self check in, very clean and cosy

Stayed in January 2022

Nice hotel to stay with family

Stayed in September 2021

It was very clean. The staff do the utmost to make you feel safe during the pandemic. Excellent and friendly.

Stayed in April 2021

Estupendo todo.

Stayed in April 2024

Everything was perfect!

Everything was clean. The apartment was big with comfortable beds and pillows. Only personal that we saw was the cleaning crew. Thy were very friendly.

Stayed in November 2023

Check in through the machine is very confusing. No instructions on how to checkout, had to look for staff and they explained where should be keys left. No breakfast available, restaurant was closed for most of August for some reason. Electric sockets are loose, shower glass panels leaking water allower the place.

It's spaceous and quite, convenient parking.

Stayed in August 2023

This isn't really a criticism, it is just a more appropriate place for this comment: some of the decor is a little tired in places, but relative to the price you pay for the accomodation it is absolutely spot on and the overall presentation is still excellent. Some cleaning products for plates and cutlery that we used would have been nice, but these were sorted with the regular housekeeping (I just like to clean my own plates when I have used them!)

This is the second time with have stayed in TH La Florida. We travel with our cat when we're away for more than a couple of days and we put in a request to stay in the same room as we did previously so that our little Queen was familiar with the space to reduce anxiety and they were delightfully accommodating. The apartment was clean, tidy and represents great value for money. The staff are wonderful - I can't stress that enough and will do everything they can to ensure the stay is as easy as possible. Public transport is really straightforward with a regular bus service at the end of the road (highly recommend that you get a Madrid travel card) that will get you into Madrid Moncloa and from there, full access to the Metro system.

Stayed in August 2023

Cosy, comfy and clean. Great value for money as a serviced apartment.

Stayed in July 2023

I like everything about the accommodation. The room was a big studio and it was beyond our expectations. We requested an early check in at 7:00 and the reception welcomed us warmly. She was so kind and helpful.

Stayed in February 2023