Hot tub wasn’t hot enough and we didn’t know how to turn on the jets in it. Main pool was freezing.

Wonderful room, comfortable bed, excellent shower. Loved the lap pool. Breakfast had excellent.

Stayed in April 2024

It wasn't really clean, except the bed they were fresh and clean.

The apartment we had was big and they get an indoor pool.

Stayed in February 2024

I wish the indoor pool was a little warmer

The staff were very friendly, the hotel was super clean.

Stayed in October 2023

The draft beer could have been a little cheaper - remind people at check in that if they want the steam room and sauna to be on they need to request it an hour in advance, the people above us were quite noisy maybe ensure slightly better sound insulation

Chill out pool was lovely but try alterations The Music more The lap pool as great The room and bathroom was great try advertise better was is served in the restaurants in the evenings e,g sushi, Mexican, Majorcan, Italian that helps our random decision making about dinner - the scrub and massage in the spa was outstanding and good value for money

Stayed in October 2023

slamming doors, sounds of plumbing systems are very audible in the rooms.

Stayed in June 2023

the 25 m pool for sports swimming ( mother) regular pool for 5 year old grand child. garden well groomed and nice flowers

Stayed in June 2023

Nothing to report!

Great family hotel. Lovely staff. Fantastic facilities.

Stayed in May 2023

Too small parking

Good location. Hotel facilities. Proximity to the sea.

Stayed in April 2023

the hotel was catered for sports enthusiasts such as cyclists swimmers in the months of April and October and a family hotel for the summer months overall stay was decent, food was good with a large variety

Stayed in April 2023

no heated pool outside, now In April it was needed. no information about pirate ship being painted

heated pool inside and good activities for kids

Stayed in April 2023

They had an issue with the heating due to the storm but it was quickly fixed. There aren't any other negative points.

The staff were really friendly. The facilities such as pools were clean even after a storm had hit. The room looked like the pictures and were lovely. There was also a nice tiny kitchen with pots, utensils, microwave, etc.

Stayed in March 2023

Poor facility’s in room, not even a kettle... tv wonky and my friend had an identical room but paid €200 less for the same stay

Big spacious rooms nice pool and excellent bike garage

Stayed in October 2022

The walls are very thin so we could hear what was happening next door. Bring earplugs if you're are a light sleeper.

The location is perfect. Breakfast buffet is amazingly varied and of good quality Rooms are nice and comfortable

Stayed in October 2022

Lovely hotel! Great for families. Loved all the beautiful plants and little extra touches like the giant chess board. There were always enough sun beds. Sandy beach is so close by with such clear water. Each pool offered something different.

Stayed in October 2022

Needs another entrance/exit. The property is so big and going through reception to walk around the where the car was, or to a restaurant was annoying. Added 5-10 mins to any journey. They had a rule that pool towels will be removed if used for sacing a sunbed. This wasn't enforced.

Check out isn't until midday. Rooms were spacious and had everything you need. Staff were helpful. There was plenty of free parking behind the hotel. The adults only pool and lane pool were good added extras (although we did have to convince them to let us use the lane pool). Probably the best hotel gym I've used. Good pool towels incuded

Stayed in August 2022

the room could do with a coffee maker and or kettle.

there was plenty of facilities for families and couples. a fab bike centre and training pool for triathlon training.

Stayed in July 2022

Comfortable rooms. Great set up for families.

Stayed in July 2022

We were self catering, and found the staff relatively unhelpful at times. My wife asked for buy a coffee at 9am as we hadn't pad for the breakfast buffet - she was refused, much to our confusion.

Apartment was excellent, good facilities. Pool and things to do for kids were great. Perfect for families (I wouldn't recommend for those without kids).

Stayed in June 2022

the flooring by the swimming pools is extremely slippery and the main stain in this lovely 4 star hotel. it definitely needs replacing asap as it is almost like walking in wet glass, and being a family hotel with lots of kids one can imagine the consequences (we witnessed a few children falling). the pirate disco for the kids is also not the most dynamic (at all) we’ve seen in other hotels.

the location is very good (the best part of playa de muro in my opinion). we specifically booked this hotel with our 2 year old in mind and he loved it, especially the water slides and the play area with bouncing bed and soft play. lots of other children to play with, as well! there’s also +18 swimming pool and plenty of place for adults to chill as well. the space is very well designed and laid out.

Stayed in June 2022

Entertainment hours for children could have started a bit Earlier. Every night kids show started 9pm which is very late for children in general

Everything, staff, food and accomodation were excellent

Stayed in June 2022

Fantastic hotel, great food, and lots of great and fun activities for kids. Evening mini disco and entertainment program was great. Also very close to the beach which is nice.

Stayed in June 2022

Curtains let in an obscene anount of light, wake up instantly at 7am. Hallway and walls are extremely noisy, so when people are not quiet with doors you can hear then slam. Some parts of the resort seem outdated.

Sports facilities were excellent Seperate 18+ pool Staff super friendly Big comfortable beds

Stayed in May 2022

There are so many kids! But understandable as it is a family friendly hotel. We were woken by kids running above us a few mornings, luckily we got up early to cycle anyway. The aircon also didn't switch on as it was a transition between winter and summer I believe? So our little room got quite warm.

Fantastic place for cyclists/triathletes! All the best cycling routes are within reach from here. The facilities are unbelievable, especially the spa area. Our room had a beautiful view, especially during sunset. The buffet was great.

Stayed in May 2022

- the rooms are perfect but some are a bit old - a bit noisy from time to time

- great facilities - attentional staff - great food - perfect bike facilities

Stayed in March 2022