The bars were bit expensive compared to other places in the area.

Quiet hotel with good facilities, kind and attentive staff very clean rooms and large public areas.

Stayed in May 2024

Room could be bigger for a family of 4 (2 adults 2 kids). Whilst the room was very comfortable and had good facilities, it was compact for a family.

Breakfast was great with lots of choice. Location was right on the Marina so great for exploring the local area and close to many restaurants / bars.

Stayed in April 2024

My bathroom had a problem with the shower the Water went all over the floor, so every morning I was having to mop the floor.

We enjoyed the breakfast, and our waitress was called Mercedes and she was wonderful, so helpful and went beyond her duties.

Stayed in April 2024

The location and staff were welcoming and very helpful. I will definitely return!

Stayed in April 2024

I found lack of overall service puzzling. You are left to your own devices. There is no pool service, so if you want a drink or food you go get it yourself. No service in the breakfast room apart from someone clearing tables. It’s buffet style so I get it and perhaps that’s their thinking. When we left no one asked if we enjoyed our stay or asked for any feedback. They are perfectly nice but they leave everything up to you. 5 star facilities but the service definitely is not. The potential is there for so much more.

It’s a beautiful property and was as described. Everything is nice and clean and well maintained. Rooms very nice with a decent bathroom. The evening entertainment that we saw was excellent.

Stayed in April 2024

Excellent

Stayed in April 2024

Breakfast could be improved. Some property maintenance is required too.

Location excellent. Rooms are comfortable & have private balconies.

Stayed in April 2024

Absolutely loved this hotel! The pools were incredible, incredible breakfast, big rooms, and friendly staff. Was a highlight of our one month trip!

Stayed in March 2024

Beds very soft and pillows were awful. far to soft. Some amenities are starting to show wear, some pool tiles loose. Not all on site restaurants were open and nightly music had been reduced to include quizzes and bingo.

Excellent breakfast. Superb location. Rooms are to a high level of space. bathroom is spacious and well provisioned.

Stayed in March 2024

The pool bar was tiny with just one person serving and only 4 choices of sandwich. The bar inside was stunning but hidden away. We felt there wasn’t a focal point to meet people or enough outside bar space. The marina was fantastic though and right on the doorstep.

The location next to the marina was exceptional. The hotel was very quirky which we loved, the pool areas were beautiful.

Stayed in March 2024

The pathways were typical Canarian design style but this. meant they were very uneven, resulting in my friend falling and being in crutches for the whole of our stay.

The reception area was impressive. Loved the pools and sun bathing areas being spread about.

Stayed in March 2024

- WiFi wasn't the fastest - I was only getting between 0.8 and 2.0 Mbps in the room, but at least it was constantly connected and didn't disconnect due to a weak signal (which has happened in other hotels and then subjects me to a roaming charge if I haven't noticed). - The room interior could use a fresh lick of paint. - Even the heated pools were a little cold at this time of year (early March, about 27 degrees celsius).

- The staff were amazing, very polite, courteous and helpful. - Excellent room service. The room was tidied immaculately every morning. - The event staff were great, and there were a number of good events to choose from both during the day and in the evenings (e.g. yoga, pilates, wine tasting, architecture tour of the hotel and paella masterclass in the daytime, concerts in the evenings) - Management came out to greet and speak to the guests on one evening, which was a nice touch and shows confidence in the resort they have built. - Good selection to choose from at breakfast - a mixture of hot and cold food, and included mimosas and bellinis. Food was of a good quality, including lunch (we didn't eat dinner in the hotel so I can't comment on that). - Lots of free car parking, both underground and on the street. - The architecture of the hotel is unique, with each area representing a landmark in Lanzarote (the main reception is under a recreation of the Timanfaya volcano). - Adults-only area available with a separate rooftop sunbathing plaza and pool, and separate restaurant. We didn't stay here as we came during school time, but I can see it being handy for adults during school holidays.

Stayed in March 2024

Was surprised that you had to pay to use the spa facilities No choice of mushrooms or avocado at breakfast, otherwise choice was very good Jacuzzis in club area not warm enough Had to keep asking for extra pods for Nespresso machine

Excellent location, staff very friendly, very well maintained, lovely atmosphere, the complimentary cocktail hour and half in club a lovely touch

Stayed in February 2024

The welcome - initially placed in very poor room with block wall as view by very unsmiling Reception staff who was teaching a new member. Surly attitude. The rest of the staff were nice.

Location & breakfast

Stayed in February 2024

Nothing

Service, comfort, cleanliness, location

Stayed in February 2024

breakfast was good but as vegetarians, we struggled sometimes to find options (why put bacon in with the mushrooms, and the only toasties on offer were cheese and ham! We didn't have dinner any night because at 25 Euros pp it wasn't good value for us. There were not enough vegetarian choices. It would have been good if the big pool was heated

It was my daughter's birthday during our stay and the staff made sure she was made to feel special. The location was excellent, a short walk to restaurants and the beach. The hotel staff were friendly and helpful and did what they said they would. Our room was lovely - spacious with a sea view

Stayed in February 2024

Lovely touches in adult area like afternoon tea and complimentary drinks

Stayed in February 2024

I would love it if there was British bacon and sausage at breakfast, and more comfortable sun beds. The tauteness has gone on some of the sun beds and the strut across the middle section is really uncomfortable.

Great choice at breakfast. Charming room. Love the chapel, the waterfall, pretty much everything. This is our 5th return visit. It’s just so beautiful. Already planning next visit.

Stayed in February 2024

Everything was perfect. Beautiful hotel, in a perfect location. The staff are super friendly and helpful. Food was lovely (only had breakfast)

Stayed in February 2024

The bed was much to hard for my wife and I, When the hotel start to upgrade the rooms can I suggest that the bath/showers are replaced with walk in showers as most of the guests were over 60, hard as you get older getting in and out of a bath to take a shower. Everything else was very good !!!!!

Nice location right next to the marina which had a number of very good restaurants. Very pleased with the size and position of the room. Breakfast busy busy busy, but large selection of things to eat!!!

Stayed in February 2024

The pool bar should have been opened for a longer period.

Stayed in February 2024

Sunbeds - could be more comfy if they had foam cushions.

Relaxed, well managed. Fabulous breakfast. Comfy well equipped room.

Stayed in February 2024

I had problems with getting around because of many stairs and not always a lift

Breakfast was very good. Amazing amount of food to choose from. Room was spacious and comfortable. Bathroom and toiletries very good. Location was good for marina and seafront walks but not for beaches

Stayed in January 2024

A lot of steps and getting lost as it is huge

Location and food

Stayed in January 2024