Plaza de España n.5, Madrid City Center, 28008 Madrid, Spain
#9 of 439 hotels in Madrid
Guests' ChoiceBased on 648 hotel reviews
9.2Cleanliness
9.6
Comfort
9.7
Location
9.6
Facilities
9.4
Staff
9.5
Value for money
8.6
Free Wifi
9.1
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 3, 2024
Richard
United KingdomReally great location close to the Metro. Within walking distance of the Royal Palace and Cathedral. Plenty of good shops and restaurants nearby.
Stayed in June 2024
Reviewed: May 23, 2024
Payam
AustraliaThe hotel is stunning - very new and modern. Location is excellent and staff are lovely.
Stayed in May 2024
Reviewed: May 21, 2024
Demi
United KingdomThe spa wasnt the best.
The staff were all friendly and very helpful. The bedroom had a great view of the square and was very modern. Ginko bar had amazing food and cocktails.
Stayed in May 2024
Reviewed: May 20, 2024
Nicholas
United States of AmericaFor the price it was missing that super lux feeling. It was luxurious, but it didn't make you feel exclusive. And at that price it should have.
The room was large and luxurious. The breakfast was impressive. The location was centrally located.
Stayed in April 2024
Reviewed: May 4, 2024
Reza
IranExcellent staff clean , good airconditio
Stayed in April 2024
Reviewed: May 2, 2024
Nicola
United KingdomNo issues at all!
Great location, rooftop bar and restaurant was excellent, as was the breakfast!
Stayed in April 2024
Reviewed: May 2, 2024
Gianni
ItalyAmazing location, amazing breakfast, comfortable room, comfortable beds.
Stayed in May 2024
Reviewed: April 30, 2024
Daniel
United States of AmericaCheck in and services.
Stayed in April 2024
Reviewed: April 21, 2024
Aileen
United States of AmericaWe liked everything.
Great Location, comfortable and spacious rooms, and great staff.
Stayed in March 2024
Reviewed: April 16, 2024
Wael
QatarThe Area very crowded
Everything was wonderful
Stayed in April 2024
Reviewed: April 12, 2024
Elda
United KingdomThe swimming pool is only open at summer times but is ok
Is close to central and next to Riu hotel Same time close to metro . Also only 15 min away from airport And gou have taxi everywhere every second ( not expensive) depending on location but max is €35 . Lovely staff and rooftop bar and restaurant was amazing . We really enjoyed the trip and recommend
Stayed in April 2024
Reviewed: April 6, 2024
Vineesh
United KingdomNothing to complain
Fabulous property with excellent service
Stayed in April 2024
Reviewed: April 5, 2024
Sunil
United States of AmericaToo expensive for that room size
Location, cleanliness and Modern
Stayed in March 2024
Reviewed: April 5, 2024
Teresita
Hong KongCan’t complsin on any thing
The staff were excellent, were friendly, informative, helpful and attentive. Room was most comfortable. Conveniently located to the most favoured Tourist attraction.
Stayed in April 2024
Reviewed: April 4, 2024
Darvasmate
Hungarylack of shelves
Room size, cleanliness, staff
Stayed in April 2024
Reviewed: March 28, 2024
Dean
United KingdomWe had renovations on the floor which affected the hot water overnight however this was well communicated and work was completed overnight with no impact to my stay.
Outstanding room. Friendly and helpful staff, large rooms, extremely clean and great amenities. Perfect location only a short walk from the most beautiful parts of Madrid.
Stayed in March 2024
Reviewed: March 26, 2024
Andrew
United KingdomSee above
Good choice, would have like a fresh selection of cereals rather than boxes.
Stayed in March 2024
Reviewed: March 25, 2024
Jonida
SwitzerlandPerfect location and super friendly and professional staff. Anytime again.
Stayed in March 2024
Reviewed: March 25, 2024
Vulani
QatarNothing
Everything
Stayed in March 2024
Reviewed: March 17, 2024
Dan
RomaniaThe design, location, amenities, staff and food
Stayed in March 2024
Reviewed: March 16, 2024
Penny
SingaporeEverything was good
Clean and spacious with great lighting in room . Location was very convenient too to all places of interest. We walked everywhere.
Stayed in March 2024
Reviewed: March 15, 2024
Monique
NetherlandsThere is nothing not to like on this hotel.
This is how a five star hotel should look like. Really an amazing place to stay. Friendly staff. The whole experience that they provide you is really really good. Check in was really friendly. The smell of the face towels in the room. Breakfast is extremely good. The room that they make ready for you in the west evening. The warm welcome. The help of you need anything. Providing unlimited drinking water. Just everything.
Stayed in March 2024
Reviewed: February 28, 2024
Iyad
United Arab EmiratesThe Gym was nice but small and was not free even for guests,which I found it strange for 5stars hotel!
Every single detail ,every thing was perfect,staff were all friendly,helpful and caring,no exception and miss Dalia was speaking Arabic and ,like others were great help for us
Stayed in February 2024
Reviewed: February 14, 2024
Leigh
United KingdomI didn't like being asked to pay 4 Euro for a jug of milk to take to the room for the coffee/ tea when the only milk provided was two tiny capsules of long life milk per day.
We loved everything. The room was large and very comfortable. 10/10 for cleanliness which enables one to relax fully. They provided everything you could need for a short break.
Stayed in February 2024
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