We couldn’t get parked at the hotel, we where attending a wedding there but all car parks where full and there isn’t parking outside of the hotel grounds

Lovely hotel, room was nice, clean and comfortable with everything I needed. Only downside was lack of parking when events are on. We could not get parked in any of the car parks and there is not much parking available outside the hotel grounds. The breakfast was also average.

Stayed in January 2023

The split double bed made into one large double bed, the centre of the bed has a depression ridge along the length.

The location is very good. The hotel offers everything you may need, restaurant a spa, gym etc.

Stayed in January 2023

Doors slam so you can hear other guests returning to rooms

Been updated since our last visit and was a lot more modern and nicely decorated

Stayed in December 2022

unfortunately one of the staff members on the front desk was not very welcoming or friendly. considering it was my wedding day I was perhaps a little more frustrated by this.

nicely refurbished room and restaurant. good location for my visit

Stayed in December 2022

booked on booking.com and we had to pay £25 extra for breakfast even tho the rooms were the same rate as our friends paid … the breakfast was amazing choice but it was cold.

lovely location friendly staff

Stayed in December 2022

breakfast toaster did not brown one side of toast so I had to go back to put it back in and by time I got back to table my breakfast was cold. need another machine and one that works properly. also another thing we we’re on grown floor I opened the blinds to see a man stood there. he was there for a while felt uncomfortable with him just outside my room.

bedroom was nice. shower room was really nice. swimming pool a bonus. the place is nicely done and elegant. we didn’t eat evening meal just breakfast.

Stayed in December 2022

the decor looks new, so it felt fresh and modern

Stayed in December 2022

One member of staff in the restaurant was a little too familiar making little jokes when booking a table and the when seating us for our meal. Although in no way was it rude it was just a little awkward. We also heard the same staff member talking about another staff member in a detrimental manner. This might just be me being an old grump. the staff overall were very good though.

The hotel is nicely appointed and decorated. The public areas are super with some lovely interior design pieces. The restaurant is also very nicely done out. The food in the restaurant is good also. The rooms are comfortable and clean and there are leisure facilities available. The price I thought was exceptional.

Stayed in November 2022

breakfast worst I have ever had

clean

Stayed in December 2022

Double bed wasn't a double bed but 2 single beds pushed together. There was a zip in the middle but it was undone because it was broken.

Lovely setting in beautiful grounds and the interior of the building has lots of traditional features.

Stayed in November 2022

No carpet in bedroom No bath, did offer us one but had not been renovated and was next door from your bedroom

beautiful building great view good choice of breakfast food evening meal very tasty

Stayed in November 2022

Room was hot, smell of chlorine from pool as well. Small leak from under the sink (reported to staff on check out).

Comfortable bed, great staff, good breakfast.

Stayed in October 2022

Lovely breakfast and the staff were really helpful.

Stayed in October 2022

Smoking just outside main entrance should not be allowed. It's not fair on the reception staff as the smell wafts in and customers who don't smoke have to walk through it. Yuk.

I like staying at this hotel. It's convenient and well appointed. The staff are friendly and helpful and the restaurant food is nice.

Stayed in October 2022

unfortunately we were 15 people for the evening meal and two meals never came out and although the staff tried to help the problem was they had been forgotten. This meant everyone had long finished on the table when these meals were served.

Really nice big hotel and in good order all day round. Great breakfast with buffet style.

Stayed in October 2022

Room service food quality and warmth weren't great, no condiments offered.

Clean, warm, friendly.

Stayed in October 2022

Stayed at the Blackwell Grange hotel for one night for business travel. we had an excellent stay. Beautiful facilities and surroundings. Very tastefully decorated. Friendly staff, comfortable room and great value for money.

Stayed in October 2022

As in many hotels and restaurants, staffing is a problem. The receptionists were efficient, but the some of the dining room waiters were under18 and had no experience. We had to for cutlery to eat our soup! When we ordered a Tia Maria liqueur coffee he had to go to ask if that was a drink on the menu, then came back to check how it was made! The result was good however. We ordered breakfast in our room as we would be leaving before the restaurant would be open. The breakfast tray arrived at the requested time, but there was no butter with the toast. It was not worth phoning though for a 2nd delivery and risk delaying our departure.

Free parking was plentiful, but spread over 3 different areas. The location is very handy for getting into Darlington, or getting out to Bishop Auckland for the KYNREN show we attended. The rooms were large and spacious, a great relief after staying in a tiny room in Lumley Castle the previous 4 nights! The bathroom fixings were high quality and we had plenty of space even if we had stayed for more than 2 nights. The restaurant was a very large dining room, well decorated, but the menus was typical pub food . This seemed to appeal to most of the diners who were under 40. The food was good. We did not have time to experience the Leisure activities.

Stayed in September 2022

a little noisy and sound transference between rooms is high.

clean, modern in good state of repair, beautiful stair case lots of bars/places to sit. breakfast was excellent great choice. loved the decor.

Stayed in October 2022

I was disappointed to be in a modern wing when I had seen pictures of the older rooms. The room was too hot and although I turned off the thermostat the heating remained on! I had to have the window open!!!!

Very nice sitting area, food was excellent and staff were all very nice. The room was comfortable but a modern box.

Stayed in October 2022

It is a big wedding venue so had some very drunk, rawkus guests. They were all in good spirits and not aggressive in any way but I went to the bar for dinner and but had to leave as it was so full-on. But I couldn't hear them in my room so all fine.

The room was very nice and the pool and jacuzzi were nice, though the pool is very small but lovely for a small dip. The dinner and breakfast was lovely. The hotel grounds were great for a morning walk.

Stayed in October 2022

Bar and restaurant staff seemed very inexperienced. Service was very slow, to the point where we gave up waiting at the bar and decided to drink elsewhere. Food was good and was served quickly once we had placed the order but unfortunately we waited 40 minutes for someone to come along and take our order.

Room - modern but in keeping with Style of Hotel - beautiful. Reception staff, welcoming. Theme of hotel runs throughout and is exceptional. Comfortable, warm, easy to find.

Stayed in September 2022

windows difficult to open and keep open in room

lovely property well maintained and clean

Stayed in October 2022

The room was close to the access door for the corridor so it banged every time anyone came in. The view was of a brick wall and the roof of the leisure facilities. What let the hotel down, was the restaurant. There was not a lot of choice and the menu only changed every few months. I was left at my table for ages before anyone took my order and didn't get my drink until I asked for it when the foods was delivered. The staff were inexperienced and didn't smile. The food was not much different from a premier inn and after two meals in the restaurant with similar quality and service I couldn't eat there any longer. With a better restaurant and some decent training, the hotel could be excellent.

It had good, easy access from the motorway, with nice building and grounds. The room was fairly small, but clean and a decent sized shower in the bathroom. The bed was comfortable and the room had tea and coffee facilities.

Stayed in October 2022

There was nothing I would wish to highlight.

I travelled to Darlington to meet a friend who was unwell. He had arranged dinner at a local public house so I did not make use of any of the hotel’s facilities. I found the staff extremely helpful and the room, considering the cost,was extremely good value.

Stayed in October 2022