126 New Street, Birmingham, B2 4JQ, United Kingdom
#32 of 72 hotels in Birmingham
Guests' ChoiceBased on 5741 hotel reviews
7.8Cleanliness
8.5
Comfort
8.6
Location
9.3
Facilities
8.0
Staff
8.7
Value for money
7.8
Free WiFi
7.9
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End of dialog contentReviewed: 10 May 2024
Juliano
Irelandlovely facilities in an excellent location in birmingham City centre, very close to the main train station and Bull ring shopping centre. Would stay again
Stayed in March 2024
Reviewed: 9 May 2024
Mary
United KingdomDoor lock on bathroom broken. Lift not working
Continental breakfast hidden around the corner only knew about it after we had had breakfast.
Stayed in May 2024
Reviewed: 9 May 2024
Paul
United KingdomDrop-off is a bit tricky if you have a lot of luggage.
Room and bathroom were large, and the bed comfortable - even though only queen sized
Stayed in May 2024
Reviewed: 8 May 2024
Steven
United KingdomHotel was lovely, And was like stepping back in time with modern and update rooms. Would use again
Stayed in May 2024
Reviewed: 7 May 2024
Joshua
United KingdomThe main lift was out of use, we had to use the service lift which was very small and due to number of people using it, it took a long time.
The room was spacious and the bed was very comfortable. The room was nice a quiet. Hotel located right in the city centre.
Stayed in May 2024
Reviewed: 6 May 2024
Ernie
United KingdomWas given front room and was a lot of noise with drunk people outside singing and shouting but it was only one night and was leaving early the next morning so did not ruin our stay
Stayed in May 2024
Reviewed: 5 May 2024
Elizabeth
United Kingdomexcellent location very clean
Stayed in May 2024
Reviewed: 4 May 2024
Jamie
United KingdomThe Tv didn't work Windows screwed shut
Good location Large room Massive bed
Stayed in May 2024
Reviewed: 3 May 2024
Migel
United KingdomThey made cut-backs to the breakfast menu
I've been here twice. The rooms are immaculate. Beds are sturdy. Staff are friendly!
Stayed in February 2024
Reviewed: 3 May 2024
Patrick
United KingdomVery good
Stayed in April 2024
Reviewed: 2 May 2024
Tim
United KingdomI didn't find anything to complain about.
The location, close to New Street station. The hotel itself, a building full of character and the stairs look lovely.
Stayed in April 2024
Reviewed: 2 May 2024
Michelle
United KingdomLocation
Stayed in April 2024
Reviewed: 2 May 2024
Katharyn
United KingdomThere were no clean glasses to access the lemon infused water that was in the reception area.
We did not have enough milk for teas, so the staff brought some to our room. In the evening, staff opened the bar especially for us.
Stayed in April 2024
Reviewed: 2 May 2024
William
United KingdomI was woken up at 0700hrs by equipment crashing about.
The staff were very friendly and helpful,allowing me to check in early.
Stayed in May 2024
Reviewed: 29 April 2024
Katherine
United KingdomLots of scaffolding outside, walls very thin
Great location, very clean, friendly staff
Stayed in April 2024
Reviewed: 27 April 2024
Twigg
United KingdomOverlooking the air conditioning units
Nice hotel but our room though very clean and comfortable it needs some tlc
Stayed in April 2024
Reviewed: 27 April 2024
Andy
United KingdomOnly 1 minor thing, air con wasn’t adjustable and was too warm.
History, architecture and decor, location.
Stayed in March 2024
Reviewed: 23 April 2024
Simon
United KingdomSome scaffolding work going on outside our room so we had to keep the curtains closed in the morning! Lol
Lovely hotel in the heart of Birmingham, close to the theatre where our event was! Room was excellent with good views
Stayed in March 2024
Reviewed: 22 April 2024
Maguire
IrelandThe hotel decor was a bit all over the place - not as stylish as it should be for a city of Birmingham's size and pretension. The bedroom was certainly big but the bed was VERY uncomfortable.
The location of this hotel is just superb. It is more or less in the Train Station - although that is not immediately apparent on leaving the train or looking around the concourse. More should be done to emphasise the proximity to the Station - it is a strong selling point. The dining room staff were exceptionally nice - we seemed to be the only people there for dinner and the fish was simply delicious and cooked beautifully - Portuguese chef. It deserves to be better utilised.
Stayed in March 2024
Reviewed: 21 April 2024
Chloe
United KingdomMini fridge, kettle and tea and coffee provided but hidden in cupboard so we didn’t even know it was there until check out
Beds are super soft and comfortable; best sleep either of us have had in a long time. Staff extremely friendly and helpful, rooms are clean with Elemis bathroom products and fresh towels. Highly recommend and will definitely be returning!
Stayed in April 2024
Reviewed: 20 April 2024
Mclowen
United KingdomThere was some building work going on with scaffolding covering each of the windows. The work didn't start too early so it wasn'y an issue.
An absolutely superb location for New St station. Walk out of the door, over the tramway and you're there. I was given a free upgrade so the room was huge with separate lounge and one of the biggest showers I've used. Didn't eat in the hotel that night as there are many places just a short stroll away. Tried some Indian street food at the Streatery which was very trasty. Breakfast is served to your table with many choices although some incur a supplemental charge. I had porridge followed by the full English and everything was cooked well and presented nicely.
Stayed in April 2024
Reviewed: 20 April 2024
Jennifer
United KingdomThe hotel was in a perfect location to a concert I was attending. Staff were polite, the room was big enough for me. The bed was comfortable, bathroom was immaculate. Would stay again.
Stayed in April 2024
Reviewed: 19 April 2024
Tealsplash
United KingdomInitially hard to find as not familiar with Birmingham. Parking near but one way system made it hard to navigate.
Lovely big room. Very close to everything in Birmingham City centre. Good breakfast. Nice bath!
Stayed in March 2024
Reviewed: 16 April 2024
Tim
United KingdomExpecting 4star room with room service. Sadly left with no evening meal due to a new cooker being installed. No compensation offered. Would have appreciated a gesture of goodwill.
Lovely room, friendly staff, easy to navigate hotel
Stayed in April 2024
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