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  5. Reviews of Hotel Citystay

Reviews of Hotel Citystay 2 stars

94 Bow Road, Tower Hamlets, London, E3 3AA, United Kingdom

#944 of 1,004 hotels in London

Guests' Choice

Review score

Based on 377 hotel reviews

5.5

Score breakdown

  • Cleanliness

    5.8

  • Comfort

    5.9

  • Location

    7.7

  • Facilities

    5.6

  • Staff

    6.7

  • Value for money

    6.3

  • Free WiFi

    7.4

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Showing 1 – 25

  • Reviewed: 19 March 2024

    7.0
    Good enough to stay for a day or two
    • Leisure trip
    • Solo traveller
    • Single Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    Furniture and bathroom look very old, materace wasn’t to comfortable as well

    Metro station and London stadium close to the object

    Stayed in March 2024

  • Reviewed: 13 March 2024

    7.0
    Excellent value hotel close to public transport
    • Business trip
    • Solo traveller
    • Single Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Room was boiling hot! Shower control was a screw driven into a tap and hard to regulate

    Good sized room, close to public transport and good options nearby for food and drink

    Stayed in March 2024

  • Reviewed: 8 March 2024

    5.0
    cheap and basic
    • Leisure trip
    • Solo traveller
    • Single Room with Private Bathroom
    • Stayed 1 night

    TV remote control was missing

    Price was cheap for London. Hotel was easily accessible from Underground station and even more so from DLR. The restaurant next door (called "Grounded") is an excellent artisanal coffee shop and does very good breakfasts

    Stayed in March 2024

  • Reviewed: 21 February 2024

    4.0
    Outdated and dusty
    • Leisure trip
    • People with friends
    • Twin Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    The room was very dusty and the walls had lots of stains and chips all over. Dirty shower. Felt very unclean. The lock to our room was dodgy and felt like it would break any second - as two young females travelling together we felt quite unsafe. We ended up staying somewhere else for the night. A good place to stay if you're desperate for a cheap place to stay but don't recommend.

    Good location for travelling as it's right next to train station.

    Stayed in February 2024

  • Reviewed: 19 February 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Single Room with Private Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    Comfort

    Stayed in February 2024

  • Reviewed: 6 February 2024

    5.0
    Very basic
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Needs to be updated. Very basic

    Stayed in February 2024

  • Reviewed: 4 January 2024

    7.0
    We paid for what we got so can't complain. The hotel is right next to a restaurant/bakery
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    No windows we could see out of :(

    Really nice shower, hot water and good water pressure

    Stayed in December 2023

  • Reviewed: 20 December 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Single Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    The room was absolutely roasting hot even without the radiator on. It's the first time I've stayed somewhere in December and had to have a fan on all night.

    The room was clean and tidy. The gentleman on the desk was very polite and helpful.

    Stayed in December 2023

  • Reviewed: 9 December 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Twin Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Everything is very basic, okay for a very short stay. Not very clean.

    Located near the tube. Beds are comfortable.

    Stayed in November 2023

  • Reviewed: 2 December 2023

    6.0
    Pleasant
    • Leisure trip
    • People with friends
    • Double Room with Private Bathroom
    • Stayed 4 nights
    • Submitted via mobile

    I understand that furniture can't be always the best, but something that could be always the best is cleanlinnes. Unfortunately cleaning was far from good (sticky floor, dust in wardrobe, little bit of mold in bathroom). After one night my friend got bed bugs bites over her body. I can't say it was from the bed, or maybe she catched something in metro, but she got bites all over her.. I can say, that i am young and i overcome many things, but this was the last visit for me.

    I like the kitchen, that was awailable for every host And that they Changed our room immediately after we told the stuff about bed bugs bites.

    Stayed in December 2023

  • Reviewed: 1 December 2023

    4.0
    Too expensive for the place
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    The room was dirty , the bathroom, the walls , the curtains , everything except the blankets

    The location

    Stayed in November 2023

  • Reviewed: 22 November 2023

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Very slow wifi No lift to second floor Not helpful for late checkouts

    Location Basic necessities

    Stayed in November 2023

  • Reviewed: 3 November 2023

    4.0
    Disappointing
    • Leisure trip
    • Group
    • Triple Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Room stank of smoke. No toiletries and the bath had brown stains in. No way to open a window. Fan was provided but covered in dust. TV in room, but didn't work. Nowhere to make tea or coffee, but not sure I'd have wanted to. Enough beds for all 3 of us. Room was noisy with traffic noise, not dampened by windows at all. Curtains all smelt of smoke. Bathroom radiator was the only one working and it compounded the smell of smoke from.the bathroom.

    Location was close to the tube and the Abbs experience we were going to. Check in was quick and easy. Bedding was clean. Plenty of plugs to charge phones.

    Stayed in October 2023

  • Reviewed: 24 October 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Triple Room with Private Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    There were a lot of stairs to get up to the room, at first we didn't have hot water but staff sorted that quickly.

    Perfect location for accessing the tube service. Our room was a little studio so it had a small kitchenette and because we were so high up the noise of the busy road/other guests was minimal. Room was clean and comfortable.

    Stayed in October 2023

  • Reviewed: 16 October 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Twin Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    The room was a little bit dirty, and same with the shower and the tap. I booked a twin room cause a double room was more expensive but the room they gave us had a double bed and a single one

    Stayed in October 2023

  • Reviewed: 16 October 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Double Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    Small TV, practically the size of an ipad. Room felt damp when the temperature cooled in the evening/morning - Unable to use radiator to warm the room as the controls had been removed

    Room was spacious enough, it had a single and double bed although I booked a double only. Checking in and out was easy enough. Good location.

    Stayed in October 2023

  • Reviewed: 30 September 2023

    7.0
    On the whole it was a good stay and very kind at reception..!
    • Leisure trip
    • Solo traveller
    • Double Room with Private Bathroom
    • Stayed 6 nights

    TV at some nights was not too good, falling out or with disturbance of a lot of small squares...diturbing the sound as well, but I did n't mind too much as I do not watch TV a lot...

    The bed was fine, the room and bathroom could have been a little cleaner..I am glad there was one chair and I would have liked coffee/tea facilities in my room, but I could use the kitchen for boiling water so that was okay..! The outside stairs were a bit akward for me, (because of my age) but I did manage, except with the luggage I needed help. The man at the reception kindly carried the luggage up to my room..! Because the room was at the back I do realize it was more quiet than at the front with much more traffic-noise...Ofcourse some nights there was still some noise from outside or from other rooms, but for London it was alright!

    Stayed in September 2023

  • Reviewed: 29 September 2023

    4.0
    From the beginning to the end, the stay wasn’t like that one aspect from hospitality industry.
    • Leisure trip
    • Solo traveller
    • Double Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    Everything

    Nothing

    Stayed in September 2023

  • Reviewed: 19 September 2023

    5.0
    Overall speaking it’s ok, a bit too expensive for the condition of the stay to be honest
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 25 nights
    • Submitted via mobile

    The property is not so clean, including the room and kitchen, no one is cleaning the kitchen and it is full of trash and food of residue everywhere. Should have a better management

    The location is fairly good

    Stayed in September 2023

  • Reviewed: 20 August 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Twin Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Shower could do with improvements. Shower head rusty. Flooring cheap and very creaky. Place could do with a link of paint.

    Good location for our purpose. Facilities were clean but rather cheap and shabby. A comfortable night's sleep despite the noise from the main road...cars...sirens and noise people. Parking available.

    Stayed in August 2023

  • Reviewed: 5 August 2023

    6.0
    There toilet sink should be replaced in room
    • Business trip
    • Solo traveller
    • Double Room with Private Bathroom
    • Stayed 2 nights

    Bathroom

    Location

    Stayed in August 2023

  • Reviewed: 25 July 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Twin Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    The area of the hotel and the hotel are very dirty and smelly, air plane noise in the morning .

    The positive is the location close to the centre, kitchen.

    Stayed in July 2023

  • Reviewed: 15 July 2023

    5.0
    Not the worst .... But ALOT to renovate
    • Business trip
    • Solo traveller
    • Single Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Damp problems Lack of WiFi and lighting in bedroom and everything has just seen better days to be honest. Needs a complete renovation because it's location to the DLR is excellent

    Proximity to DLR Quick check-in

    Stayed in July 2023

  • Reviewed: 10 July 2023

    5.0
    Passable
    • Leisure trip
    • People with friends
    • Twin Room with Private Bathroom
    • Stayed 5 nights
    • Submitted via mobile

    We were on the absolute top floor which made us do a daily hike of 5 flights of stairs. With no elevator it’s not the best experience for a 5 night stay.

    The room was very spacious with two beds one single and one double with a kitchen and and nice sized television

    Stayed in July 2023

Showing 1 – 25

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