Plz be carful this hotel charge you more and they don’t refund to you

Bad stuff

Stayed in March 2024

A fridge inroom would have helped and some extra tea and coffee in the room. The price was high for us but otherwise a good stay, would come again8

Most of everything

Stayed in April 2024

Even though I had a Blue Badge I was charged for the parking. £7.50 was refunded initially. I'm still waiting for a refund of £15 for the other days. I've been tossed back and forth. I was told the Manager will call me to do the refund. Haven't heard anything since. My stay was in February. The last message I got from Hilton was "contact your bank" Very disappointed that a big company like Hilton doesn't want to pay back £15 to a customer who has spent money to stay at their hotel. Not good customer service at all.

Lovely room and breakfast

Stayed in February 2024

The spa experience left much to be desired, with the spa's limited amenities and unexpected charges being disappointing factors. The small size of the hot tub and pool fell short of expectations, lacking additional features like a sauna or steam room that are typical of spa facilities. Furthermore, the cleanliness of the room was subpar, evident by its dusty condition. On a brighter note, the room boasted a great view, offering a silver lining to an otherwise underwhelming spa experience. And then you have to pay for parking.

The stay experience at the hotel was a mix of highs and lows. The breakfast was enjoyable, accompanied by a friendly staff that added a pleasant touch to the mornings. However, the "spa" facility fell short of expectations, lacking the spa-like ambiance depicted in the pictures, which could be misleading. Adding to the disappointment, an unexpected fee was required for spa access, despite being guests of the hotel. On a positive note, room service stood out as a highlight, delivering great service. EVIE, the receptionist, was a standout character, consistently demonstrating politeness and a helpful attitude, making the stay more seamless and enjoyable.

Stayed in April 2024

Nothing

Very clean & great location, the staff were so helpful & friendly

Stayed in April 2024

Room was smelly dirty and items not working

Nothing

Stayed in April 2024

Room was spacious and clean.

The reception area was well decorated and comfortable sofas

Stayed in March 2024

The room service pizza i ordered tasted like a cheap £3 tesco pizza which was very disappointing. also advertised as 14" but came in a 12" box. i didnt have anything to measure, but didnt make me feel good considering i didnt enjoy it and only ate half. (i didnt raise anything to the hotel). Initially, i couldnt get the phone to work to call for room service. after 10 mins, i figured out the phone wasnt plugged in to the right socket on the phone itself. slightly annoying. When the pizza was delivered, the staff member didnt understand i needed a VAT receipt (i specifically asked for one when ordering) so that had to be brought to me, and then when i asked for one from reception at check out for my stay, they emailed me 2 receipts for the parking so i will now have to make contact to get what i need. not ideal. I would advise avoiding arriving during peak traffic hours. Not that the hotel can control it, but north to south of the dartford bridge took me 30 mins to get across when i first arrived. The service i got when i arrived did kind of make me forget about that though.

my room was upgraded for free as well as free spa access and without any asking for that. the room was extremely clean and smelled fresh when i entered each day. The staff were very friendly and professional. the curtains did a great job with the light, above and beyond what you normally get. the shower temperature was as hot as you can take it and it had a very large overhead shower head which i enjoyed being a bigger guy.

Stayed in April 2024

I called before coming to ensure they took cash and was rooms available. On arrival I was told booking needed to be made online. I booked online, then was told that we could not pay with cash. It was 1am and nowhere to deposit cash into bank! I have previously stayed and payed with cash and not had a problem. As we couldn’t pay by card, we left, I then had £75 taken out of my account for nothing when we did not even stay!! I have reported this as FRAUD as this transaction was not AUTHORISED BY MYSELF. ABSOLUTELY DISGUSTING. Not to mention the staff were rude, unhelpful and stuck up.

Nothing !

Stayed in April 2024

Didn't think the upgrade was worth the extra. Air con didn't work as well. Was surprised to see you have to pay for swimming now

Nice size room and clean and comfy

Stayed in April 2024

Beautiful room, very clean

Stayed in April 2024

Nothing

Amazing service!! I messaged the property that we are going for Mother’s Day and they managed to upgrade our rooms and left a cake in the room! Very friendly staff and great facilities

Stayed in March 2024

Picked for the location, room was fine, albeit the carpet needs a bloody good clean. Food in the restaurant in the evening was overpriced, breakfast was OK, the hot selection was good, the continental meats etc weren't fresh. The pool is filthy, needs a really good scrub. Had to ask 3 times for bathrobes, eventually gave up and stayed at reception until thry brought them to us. Was supposedly "upgraded" on arrival, this was to a room directly above a function room hosting a wedding - typing this review at 23.45 and rhe music is still pumping! Given the size of the hotel, I dont understand why anyone would have been roomed so close to a party room with a booking. Despite the cost of the room, we were also charged parking and the use of the pool facilities, never had that at a venue before.

Breakfast was OK

Stayed in April 2024

Paying for pool

Comfortable beds

Stayed in March 2024

Service is not bad

Very bad

Stayed in February 2024

The young British staff , is so rude have no respect for me.

I arrived to later around 3 am the first lady staff give me the best reception in my life ( I don't know her name ) she is so amazing human , professional , polite , she couldn't do my checkin because was not in time ( unfortunately I back downstairs on the reception and a young RUDE British women , make my checkin ) . Anyway I m pround to say that for the first amazing staff that receive me to later incredible person I ve been recommended 3 times on my instagram story to my 85 thousand followers ( u can double check @ukwalkerk) that I had a good stay in double hilton Dartford, many of my followers have been after my stay in double hilton Dartford , Is my simple way to say thank you very much to the first staff that I had a pleasure to meet !!!

Stayed in February 2024

Upon leaving staff at check out was so rude and declined to give us our car park money which we always get back

They now charge to use their leisure facilities.

Stayed in March 2024

Nothing

Everything

Stayed in March 2024

Debited my card for a car park charge which I did not used and without authority. I was asked at reception whether I had a car in the car park and I stated that I did not and payed and received a slip for the room only rate. It was only when I checked my account a few days later that I noticed the extra charge.

Upgraded Room

Stayed in March 2024

The bed and area and couldn't open windows for fresh air

Bed was uncomfortable and area had nothing to do

Stayed in March 2024

Nothing

Everything

Stayed in December 2023

Do not book this hotel

Stayed in March 2024

Spar was extremely noisy with children and not as clean as it should be on a basic level.

In need of refurbishment . Staff not available quick enough regarding customer needs.

Stayed in March 2024

Building could do with a lick of paint Paint flaking off ceiling in the deluxe king suit

Staff are friendly

Stayed in March 2024

Breakfast was cold and very oily. Do just had cereal

Nice location for nipping into London or see6the Kent county side

Stayed in February 2024