Bathroom small and shower head mouldy.

Clean and comfortable.

Stayed in May 2024

I know some of the staff were training but thought overall the service in the bar and dining room needs improvement. There were a lot of people movement in and out of the reception area with the spa and hotel and couldn’t decide if they were loitering or not and some looked undesirable. Needs to have security and a separate entrance to the spa area in our opinion!!

Bed was really comfortable

Stayed in April 2024

Sofas in the bar area were hard & dirty, especially in the children's area. Bed wasn't very comfortable. Didn't go much on the restaurant menu - hence, ate out.

Location of the hotel, within walking distance of where we wanted to visit

Stayed in April 2024

We v were happy with everything.

T.he hotel was clean and comfortable. The staff were helpful The costs of dinner, drinks etc were reasonable.

Stayed in April 2024

Breakfast fine easy walking distance to town

Stayed in February 2024

Nothing really

Clean and suitable for both business and leisure. It’s not luxury but adequate / satisfying

Stayed in April 2024

Very clean and tidy Breakfast was awesome

Stayed in April 2024

People walking across reception to go to pool just wearing a towel when we are eating breakfast . Car parking very tight .

Good location friendly helpful reception staff . Breakfast was hot and replenished quickly

Stayed in April 2024

Parking is VERY difficult due to layout of car park

Centrally located for a visit to family

Stayed in April 2024

Unfortunately, our breakfast in room form wasn't picked up the first night. After speaking to the staff, this was rectified the next night. Very satisfied with the customer service.

Food at breakfast was amazing with great options. The room was clean with a lovely sea view.

Stayed in March 2024

Although comfortable, there was quite a bit of noise in the morning. This mostly came from people walking in the corridor and some with their barking dogs.

This holiday Inn was in a good location for my needs. It was clean and the staff were friendly and helpful.

Stayed in April 2024

Long check in and system crashed

Great use of facilities, nice area for kids to play, great location, extra sofa bed for my child

Stayed in April 2024

staff were helpfull and cared for my family as we only booked 1 room for family of 5, but hotel gave us additional adjoining room for free... unbelieveable .. much appreciated

Stayed in April 2024

Nightmare check in due to typing error thought at one stage I was going to be turned away even though I had paid in full 3 months earlier and had all my confirmation emails.very disappointed with my check in was very tired after travelling 400 miles to the hotel.Felt like a criminal at reception in front of other people checking in .I had to stand and wait good half hour to check in !nearly left in disgust 😪

Breakfast standard holiday inn so pleased and good choice of food

Stayed in April 2024

Helpful staff,hot good quality Breakfast

Stayed in April 2024

Maybe the decoration in the room could be improved a little

The location was great, the room bright and clean and the breakfast was very good.

Stayed in April 2024

Unfortunately we could not get subtitles on the TV

The room was good, we were on a high floor and had a good view. The facilities included a swimming pool which was great. The breakfast was good and was discounted if you paid the night before, they were also very helpful regarding avoiding allergens.

Stayed in March 2024

Room could of been bigger. Staff not always available. Pillows could be better. Waited long time to get service at breakfast sometimes as wasn't buffet when visited.

Location near beach and university where visiting.

Stayed in March 2024

Bar could be a little better

Lovely welcome. Room was really comfortable

Stayed in April 2024

Could not see how to order room service.

Spacious room. Comfy bed. Lovely bathroom. Just a great relaxing experience for us.

Stayed in April 2024

Broken skirting boards in one of my rooms and that’s not safe nor is it appropriate for family rooms where young children can easily get injured. Sofa beds aren’t comfortable but in fairness the actual beds are very comfortable. Closing time for the pool is listed as 8pm but we were told we had to be out no later than 7:45pm. Maybe they should reflect this on the information they provide. The hot tub wasn’t working and that was such a shame.

I liked how there’s a pool which is great for family breaks. Food was great and staff were all very friendly and professional. From staff at reception, housekeeping to restaurant staff, they were all 10/10. The bedrooms were clean. Location is great. No parking issues. The food (breakfast) was really good and staff made sure to top up regularly. Great choice even for fussy eaters. Hot food was served at the right temperatures. Decorations are quite nice.

Stayed in April 2024

The price for breakfast too expensive, so we crossed the road to Clarence pier & had it for half the cost of the hotel. The reception staff were a bit standoffish except for Stephen! He was always trying to help, even opening the bar for a group of customers who had just come off shift & wanted a drink to relax.

We liked the location it was close to the bus stop so made the trip to/from the rail station easy. The price for parking was good too even though we were on the road. We enjoyed the swimming pool. Bar prices were reasonable.

Stayed in April 2024

Limited parking. Bathroom quite small. Most of the drinks on tap at the bar were unavailable. The evening meal was average, breakfast good though.

Sea view and location great, facilities looked excellent even though we didn’t get chance to use them. Comfy beds. Super helpful excellent staff. Drinks and snacks in the room were a nice touch.

Stayed in April 2024

Excellent breakfast

Stayed in April 2024