20 Mercer Street, Covent Garden, Camden, London, WC2H 9HD, United Kingdom
#110 of 1,017 hotels in London
Guests' ChoiceBased on 3476 hotel reviews
8.8Cleanliness
9.2
Comfort
9.4
Location
9.8
Facilities
8.9
Staff
9.3
Value for money
8.1
Free WiFi
9.1
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End of dialog contentReviewed: 28 May 2024
Robins
United KingdomThe bed we slept on wasn’t that comfortable and it was a small double. The hotels website needs updating as it stated the bar is open until midnight but it actually shuts 22:30 Monday to Sunday!
Location is perfect
Stayed in May 2024
Reviewed: 28 May 2024
Denise
SlovakiaBed could be bit bigger :-)
Perfect location
Stayed in May 2024
Reviewed: 27 May 2024
Joanne
United Kingdomvery friendly staff very comfortable beds
Stayed in May 2024
Reviewed: 24 May 2024
Maria
GibraltarThe double Bed was small
Location is excellent
Stayed in May 2024
Reviewed: 23 May 2024
Abby
CanadaOnly premium rooms offer decent outlook. Price was high, especially with breakfast.
First rate hotel in best location in London. Clean and very comfortable rooms. Very well thought out in providing everything one would need. Fabulous breakfast! Definitely take room with breakfast.
Stayed in March 2024
Reviewed: 23 May 2024
Carl
United KingdomNothing
Whilst we were at the hotel, we had a family medical emergency which meant that we didn’t actually stay in the hotel on our second night. The staff were fantastic and very professional, they were empathetic and very sympathetic to our plight. As we left for a London hospital, they said we could have as late a check out as we needed on the following day. Thank you so much.
Stayed in May 2024
Reviewed: 23 May 2024
Sabina
Switzerlandto be honest there wasn't really something I didn't like.
I really liked the premium room. there was enough space for my suitcases and I felt home.
Stayed in May 2024
Reviewed: 23 May 2024
Delif
IndonesiaI did not try the food
Location and comfort
Stayed in May 2024
Reviewed: 22 May 2024
Sandra
BelgiumLocation and overall type of hotel
Stayed in May 2024
Reviewed: 22 May 2024
John
United StatesNo issues and no problems.
The room was great. The staff went over and above especially Ed, the weekend concierge.
Stayed in May 2024
Reviewed: 20 May 2024
Nicole
United KingdomWas nothing not to like
Brilliant - fab room, welcome drink and birthday gift was very good - the corner suit was well laid out and has great amenities. Excellent location
Stayed in May 2024
Reviewed: 20 May 2024
Michele
United StatesNothing
Beautiful, clean, great location, awesome staff
Stayed in May 2024
Reviewed: 20 May 2024
Umberto
United StatesLocation @ Seven Dialsn very convenient
Stayed in May 2024
Reviewed: 20 May 2024
Hanson-may
United KingdomN/a
The location of the hotel was perfect, was central to soho, convent garden and to the theatres. The staff were very friendly, and Ed on the front desk went above and beyond to make us feel welcome.
Stayed in May 2024
Reviewed: 19 May 2024
Holly
United KingdomNothing
Staff were amazing. Hotel spotless. Great location. Beds were so comfy!!
Stayed in May 2024
Reviewed: 19 May 2024
Gorovitz
BrazilExcelent hotel, in addition to perfect location, the kind and atendimento staff makes the stay more pleasent. Special thanks to Mrs Ana Santos and Mr Edward Parkes. And we recommend the Monmouth Kitchen restaurant.
Stayed in May 2024
Reviewed: 19 May 2024
Jeff
United KingdomN/A
Location. Bang in the middle of the west end and theatre land but located on an extremely quiet street with lots of bars and restaurants and cafes. The staff were all very friendly and efficient. Very modern and clean room. The breakfast was excellent
Stayed in May 2024
Reviewed: 17 May 2024
Rhona
IrelandHairdryer
Location superb
Stayed in May 2024
Reviewed: 16 May 2024
Susan
United KingdomStaff were helpful and friendly. Breakfast was very good. Would have liked more choice for dinner.
Stayed in April 2024
Reviewed: 16 May 2024
Jay
United KingdomThe room was clean and very well maintained. The location of the hotel was excellent for our purposes. The food they offer in their kitchen was very tasty, but the best thing about the hotel was its staff. They were kind, courteous, and attentive. I remember one of them by name—Mabel. We definitely would go back there when the occasion arises.
Stayed in May 2024
Reviewed: 15 May 2024
Wai
Hong Kongno
The location is excellent. The room is very clean and modern and the staff George and Ed have provided very good service in recommending restaurants and other advice
Stayed in May 2024
Reviewed: 14 May 2024
Ruth
United KingdomStaff were fantastic. Very welcoming and friendly
Stayed in April 2024
Reviewed: 14 May 2024
Simone
United KingdomBeautiful interior , lovely comfortable bed and a fantastic location !
Stayed in May 2024
Reviewed: 13 May 2024
Manuela
Romaniathe noise in the room, in the ventilation part, even with the air conditioning off.
Room: the air conditioning was closed, but there was a noise all the time like when the air is functioning. It wasn't really a quiet room. Location: excellent. Meet our expectations. Breakfast: excelent! Healthy. All the staff is very nice, friendly and helpful. Especially Lavinia.
Stayed in May 2024
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