N/a

Clean, bright room, very comfortable bed, good shower. Excellent dinner with lots of choice. Same at breakfast. A real bonus having its own car park. Really lovely staff. Great value for money.

Stayed in May 2024

The building looks a bit tired but it’s well run and we had a pleasant stay

Great service, friendly staff, comfortable rooms.

Stayed in May 2024

Pretty small room

City centre location. Very close to train station as well.

Stayed in May 2024

For us the bed was a bit soft and sunk in the middle.

It was in an ideal location for where we going that evening and the following day. Staff were very welcoming and helpful. Car parking next to the hotel (extra charge).

Stayed in May 2024

Windows don't open for ventilation. Area looks a little run down Access to car park can be a little frightening to lone female

Lovely breakfast, clean hotel. Pleasant staff 6 minute walk to centre

Stayed in April 2024

Charging for overnight parking. This was not made plain at time of booking.

Stayed in April 2024

TV was broken in the room, did get fixed next day Busy for breakfast and only looked like 1 chef, so although food cooked fresh was slow, causing queues - felt a bit understaffed

Location was perfect

Stayed in April 2024

Bed was awful, lumpy and hard

Very clean and welcoming,

Stayed in April 2024

the car park - i didn't feel safe. the stairways smelled of urine. i half expected to come back to a broken window. some bookable EV charging in the car park would be nice (along with the car park being clean and secured)

very clean room, well equipped. felt more modern and well maintained than the external appearance of hotel might suggest

Stayed in April 2024

Fixtures and fittings getting a little old but we're all working condition.

Loved the suite size and the view was fab

Stayed in April 2024

TV had no apps eg Netflix, Disney etc, air conditioning was old and had dust falling out of vents onto bed; no decaf tea in room - dined in restaurant the Dhansak curry was poor very watery and hardly any flavour unfortunately

Location , size of room , nice to have biscuits , good breakfast;

Stayed in April 2024

The bed rolled in to the middle, 2 nights off broken sleep . Bad mattress, same last year.

It had plenty off space and was clean and tidy .

Stayed in April 2024

Food far too expensive & the decor needs refreshing, the 1st morning breakfast was lovely with plenty of choice but the 2nd morning was let’s just say not a good experience, the queue was very long, there was limited choice, no eggs or bacon (member of staff bought out 6 rashers of bacon) the mushrooms were hard & when we did get back to our table our hot drinks & bowls had been moved & someone else was sitting there !

Location, clean & tidy, friendly staff

Stayed in April 2024

Only 1 large towel for two people

Location, friendly staff, facilities, car parking. Lovely quiet nights sleep

Stayed in April 2024

Parking isn't free it's £6.50 per day extra

Staff were great and polite and very helpful Room was clean and a good size

Stayed in April 2024

Good location

Stayed in April 2024

The room was a little cold, it did have a plug in heater which helped!

The household staff and waitresses at breakfast were so lovely and helpful!

Stayed in April 2024

N/a

Cleanliness of room

Stayed in April 2024

Nothing

Location , range of services and staff

Stayed in April 2024

Bed was very hard and took a long while to get to sleep

Everything was fine apart from the bed

Stayed in April 2024

The location was very near local shops and there appeared to be lots of rubbish on the streets

The property was easy to find plenty of parking We stayed in a suite prior to picking up family from BHX We felt welcomed and the all staff we’re very polite

Stayed in April 2024

The hotel is a little run down. The entrance windows to the hotel needed a good clean, and the small garden is useless, perhaps open out the front completely. Superficially clean bedroom, which was tired with peeling paint and carpet burns. Air conditioning noisy and rattled. Lighting poor, could do with a decent desk lamp to work with. A bottle of water would be welcome on the tea tray. Peeling back the marked bedsheet revealed pubic hairs and black bits on the mattress protector. The mattress had sunk in places and needed replacing. There was a thin layer of dust on the window ledges, skirting boards, and visible areas. Window dirty on the inside. The bathroom needed a few minor touches, such as as final clean to the tiles in the shower, and the toilet needed a thorough scrub. As a lone female, I was ignored by the female waiting staff in the morning who happily tended to the male guests. I had to approach and ask for a pot of tea in the middle of eating. Breakfast was OK but overcooked with disastrous scrambled eggs swimming in cream. The car park attached to the hotel was filthy, filled with rubbish, and felt unsafe. I would have felt worried arriving in the dark, even though it is locked between 11pm and 6am.

Warm welcome on arrival, pleasant front of house who politely, kindly, and firmly ejected someone who appeared homeless and who wandered in asking to charge their mobility scooter. Leaving staff were also pleasant, but failed to send a receipt to my email address as requested. Lobby welcoming. Hotel appeared orderly and well run.. Bedroom was spacious and bathroom relatively clean, towels fresh and a decent size, pillows comfortable.

Stayed in April 2024

There was a sign up that to be more environmentally friendly towels would only be changed if left on the floor. I always approve of this as it is completely unnecessary to change towels every day. However the towels were changed every day even though we left them on rails which was disappointing.

Great location, easy walking distance to town but a quiet area. The bed was very comfortable and there was a choice of hard or soft pillow which was lovely. The staff were friendly and helpful and filled our water bottles multiple times. The carpark worked well. Breakfast was great with a good choice of food. Gorgeous scrambled eggs. Also a 5 minute walk from Broomfield Tavern, probably the best pub in the world.

Stayed in April 2024

Nothing

Friendly staff. Nice food

Stayed in April 2024