Matford, Exeter, EX2 8XU, United Kingdom
#15 of 29 hotels in Exeter
Guests' ChoiceBased on 1863 hotel reviews
8.2Cleanliness
8.7
Comfort
8.6
Location
8.4
Facilities
8.4
Staff
9.1
Value for money
8.1
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 24 April 2024
Alex
United KingdomNeeds some attention cleaning. Staining and dirt in corners of bathroom. Menus a bit basic
Good position. Nice people.
Stayed in April 2024
Reviewed: 22 April 2024
Alan
United KingdomNothing
Clean. Good shower. Good location
Stayed in April 2024
Reviewed: 22 April 2024
Pauline
United KingdomHandy location.
Stayed in April 2024
Reviewed: 20 April 2024
Paul
United Kingdomno
Shower was not great in room 217, but only minor
Stayed in April 2024
Reviewed: 16 April 2024
Ann
United KingdomBreakfast was really good
Stayed in March 2024
Reviewed: 14 April 2024
Brian
United KingdomLocation Very clean and modern
Stayed in March 2024
Reviewed: 11 April 2024
Claire
United Kingdomnothing
Extremely polite and helpful staff. The breakfast was very good. Rooms came with a safe, a fridge and tea/coffee making facilities. I was travelling solo and felt extremely safe.
Stayed in March 2024
Reviewed: 9 April 2024
Martyn
United KingdomLittle bit pricey compared to other places I normally stay at. I work as a mobile engineer and stay for away several weeks at a time over a year. Customers I work for are getting more and more cost conscious.
Good location but couldn't always park near my ground floor room.
Stayed in April 2024
Reviewed: 7 April 2024
Nicholas
United KingdomClean room, good facilities, perfect stay
Stayed in April 2024
Reviewed: 4 April 2024
Michael
United KingdomMy room was very clean and well furnished - but very small. Bathroom was OK but very small. Otherwise no complaints and would stay here again but perhaps get larger room.
Easy to find, work. They own a pub that is 20 yards away that is a good place to have a drink or eat. Staff were amazing, friendly and very helpful and professional.
Stayed in April 2024
Reviewed: 4 April 2024
Robert
United KingdomLovely breakfast
Stayed in April 2024
Reviewed: 3 April 2024
Nicky
United KingdomThe bathroom was very compact. The toilet was I my opinion too close to the bath.
The food was good the restaurant staff were helpful and polite. The location was good for what we wanted.
Stayed in March 2024
Reviewed: 3 April 2024
Michael
United KingdomThe room above us were very noisy and beds were slightly hard but thats a personal opinion.
Cosy little room ground floor just right for a nights stay
Stayed in April 2024
Reviewed: 2 April 2024
Michael
United KingdomWe could not initially find out how to turn off the heating /air conditioning which was quite noisy. Also we could not open the window to cool down. If we had stayed more than one night we might have solved this.
Dinner was excellent and we enjoyed our breakfast. The beef on the carvery was delicious and there was a lovely selection of vegetables.
Stayed in February 2024
Reviewed: 28 March 2024
Danielle
United KingdomStaff were friendly, room was lovely and the hotel is close to the city (just 10 mins) and very reasonably priced compared to hotels right in the centre. Free parking a real bonus. Bar staff lovely too.
Stayed in March 2024
Reviewed: 28 March 2024
Kirsty
United KingdomRequested a room with a bath so we could bath our baby but only had a shower and had no feedback from staff about if there was one available or not. Managed without for one night luckily she was pretty sleepy from the drive anyway.
Clean room, ground floor really helpful and convenient with a baby. Check in with night staff was really easy. Lovely breakfast in the restaurant in the morning and accommodating bringing a highchair straight over to our table.
Stayed in March 2024
Reviewed: 25 March 2024
Graham
United KingdomCarvery on Sunday attracts lots of non residents and makes it less appealing.
All good, nicely located and very clean.
Stayed in March 2024
Reviewed: 24 March 2024
Elizabeth
United KingdomIt was all good
Very well equipped rooms. Plugs and mirrors in all the right places. Bath in the room .
Stayed in March 2024
Reviewed: 23 March 2024
Jane
United KingdomThe weather!
Great hotel in excellent location for a visit to Exeter University. Room comfortable with a well stocked hospitality tray, best I've had in ages! Very quiet hotel,didn't hear a sound from the road which was a bonus. Really clean room and a very decent shower 🚿 👌. Restaurant food was excellent, we opted for the carvery. The breakfast was a buffet and was delicious, I would certainly reccomend this hotel if heading to Exeter or beyond.
Stayed in March 2024
Reviewed: 18 March 2024
Brian
United KingdomSame menu every night even the carvery.
Stayed in March 2024
Reviewed: 14 March 2024
Robert
United KingdomBathroom a tad tight but a great tv in main room
Staff room food and access from motorway
Stayed in March 2024
Reviewed: 5 March 2024
Graham
United KingdomThe room temperature was a bit high and we did not manage to lower it with the control panel.
Good breakfast, comfortable bed and bathroom shower was good.
Stayed in March 2024
Reviewed: 4 March 2024
Andrew
United KingdomNothing
Nice rooms, good facilities, food was great too.
Stayed in March 2024
Reviewed: 3 March 2024
Jasper
United KingdomNext to a really noisy roundabout on a dual carriageway - luckily had asked for a quiet room away from road
Friendly staff
Stayed in February 2024
Dijon, France
Amman, Jordan
Querétaro, Mexico
Fukuoka, Japan
Hurghada, Egypt
Budapest, Hungary
Creel, Mexico
Deltebre, Spain
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content