However, the housekeeping left a lot to be desired and I think Bespoke Hotels need to invest in new stair carpet! My heart sank as we made our way up to our room on some of the most stained, filthy carpet I have ever seen in a hotel. First impressions do count and we immediately questioned whether we had made the right choice in booking. Our room was quite comfortable with all facilities - tea/coffee making, hairdryer, fan etc but the window sills were dusty and had cobwebs. The bathroom floor badly needed mopping, the bulb replacing in the light over the mirror and the body wash dispenser refilled over the bath but none of this was done during our stay. We asked for the dispenser to be refilled and left the light on so it was obvious that one bulb had gone but to no avail. The dressing table had sticky patches on it which remained throughout our visit. When we arrived on the first evening there was only one tea bag in the kettle area and the loo roll on the holder had just 4 pieces of paper left on it. There was another loo roll provided but it just seemed cheap to leave so little on the roll and did not give confidence that anyone had done the room. An extra tea bag did appear on the following day! These are just small observations and easily sorted with proper staff training and supervision by management. We will not be choosing to stay here again which is a shame as it is such a lovely village and convenient for Wisley.

Recently stayed here as we were attending a show at Wisley Gardens for 5 days and the location could not have been better - 5 minute drive! On the whole we had a reasonably good experience in this historic building, staying in a front room in the main building, with four poster, panelled walls and a fireplace. The public areas were attractively decorated and furnished and the staff could not have been more helpful and friendly at breakfast and evening meals. The food was good.

Stayed in May 2024

The parking is 10£ per night, we asked to check in one hour early and that too was available at 10 GBP per hour. We didn't check in earlier either take the parking, as the price of the room was ok, but not cheap, to add extra money.

Large room, very comfortable bed. Nice location

Stayed in May 2024

Charging for car parking. Charging for breakfast.

Location

Stayed in May 2024

Food not value for money. Parking for overnight guests should included in room rate

Stayed in May 2024

Gluten free options on menu could have been better.

Comfortable bed, clean room, friendly staff

Stayed in April 2024

My single room was very small

Quiet and quirky

Stayed in April 2024

Was surprised at the £10 car parking as hadn’t read that in the booking details . Also if having a meal there it’s free for 3 hours so by staying the night I feel £5 would be more acceptable.

Good situation for Guildford,Woking and RHS Wisley

Stayed in April 2024

expensive car parking no overhead cover to get to the room

nice room nice breakfast

Stayed in March 2024

Bathroom in need of refurbishment, difficult to find a mirror with good lighting and socket close by, barking dogs in rooms.

Lovely position on High Street, good parking, restaurant with conservatory and cosy living room style creates options, staff very friendly and helpful.

Stayed in April 2024

Charge for parking £10 per car. Room had an odour that was not pleasant. Heating was on which meant I had to open window to reduce temperature

Size of room and size of bed

Stayed in April 2024

Booked it as lovely building, but arrived to find our room in travel lodge style building in rear carpark, room need some TLC with bad paintwork, do dodgy light fittings and mouldy shower room.

The building is lovely and the staff in the restaurant are great.

Stayed in April 2024

Locks broken on ground floor bedroom window so unable to secure.

Easy to find, and a good location. The rooms are a good size and are clean. The Wifi works well in the rooms. There is a good restaurant and bar on site, the staff are very polite. Plenty of parking, but there is a charge.

Stayed in April 2024

Expensive for just a room

Convenience

Stayed in April 2024

The coffee was rather tasteless. We thought it may have been instant . The shower head needed maintenance.

Quiet and Comfortable with friendly helpful staff

Stayed in April 2024

I wasn't asked if I woud like breakfast or even told where the restaurant was

Stayed in March 2024

Not a lot

Plenty of parking and an excellent served breakfast. Helpful and friendly staff.

Stayed in April 2024

They CHARGE for dogs , and last orders at the bar 9.30 close 10.😲

Venue and they are pet friendly

Stayed in April 2024

It was a little rough around the edges and could do with a refurbishment in one or two areas. The cleanliness was adequate but there was a little evidence of previous occupants of the room.

I liked its brilliant location close to the RHS garden at Wisley. The staff were helpful, polite and cheerful. The breakfast was good.

Stayed in April 2024

A bit more attention to cleaning would have helped

Ideal location in a very pretty village for the trips we had planned, Hampton Court etc

Stayed in April 2024

Staff were very welcoming and room was comfortable

Stayed in April 2024

Having to pay for parking when we were hotel guests. Ok for a night but we wouldn’t consider staying for a few nights because the parking charges would mount up considerably. Only two breakfast tea bags supplied in room. Surely the hotel could run to four! We would have liked to have had a cup of tea on arrival but had to save them for the following morning! Some ceiling spotlights not working in the room.

Pleasant staff and reasonable value for money

Stayed in March 2024

Having to pay extras ,£10 for small dog ,£10 for parking,£10, early arrival. So your room goes up £30. Which is not on

Location and the the room fine

Stayed in March 2024

Cold breakfast ! Very disappointing for £24

Lovely area

Stayed in March 2024

Cleanliness in room, bins not emptied from previous guest, pubic hairs around toilets and in shower drainage hole, noise issues in that we could hear people as if they were in the room with us as they walking about creaking floors and steps, was also woken up by someone coughing and another sneezing in adjacent rooms

Original features and kept the old history of the building

Stayed in March 2024