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  5. Reviews of West End Hotel

Reviews of West End Hotel 3 stars

35 Palmerston Place, Edinburgh, EH125AU, United Kingdom

#144 of 169 hotels in Edinburgh

Guests' Choice

Review score

Based on 1576 hostel reviews

7.1

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.3

  • Location

    8.2

  • Facilities

    7.4

  • Staff

    8.2

  • Value for money

    7.8

  • Free WiFi

    6.5

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Showing 1 – 25

  • Reviewed: 13 May 2024

    8.0
    Great stay.
    • Leisure trip
    • Solo traveller
    • Bunk Bed in a 9 bed Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    Great accommodation but the bunks are too low. My head was literally banging on the bunk above mine when I tried sitting up in bed. I couldn't, it was for only a lie down. It should have been raised higher.

    Staff was great, kitchen was lovely. You can make your own meal. Save you buying food. Accommodation was clean and quiet.

    Stayed in May 2024

  • Reviewed: 10 May 2024

    8.0
    Nice affordable place
    • Leisure trip
    • Solo traveller
    • Bunk Bed in a 12 bed Female Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    Well, the basin in the room bathroom was small - very easy to make a mess around when you wash yoir face or hands. Also, be carfull - it is not easy to climb up the top bed (tripple bunk beds). It is quite high, metal is slippery and even worse if someone below puts a towel on the leadder and you can slip on that - I almost fell down in the morning because of that - please advise your guests to be more mindfull about that.

    Rooms are spacious, personel at the reception is extremely helpfull and kind. It is easy to get from airport, as it is close to public transport. Not city centre, but more quiet and closer to attractions like Dean Village. Place is clean.

    Stayed in May 2024

  • Reviewed: 9 May 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Bed in a 9 bed mixed dormitory with ensuite
    • Stayed 1 night

    There was no internet at all, if it's just temporary, that's ok, but if it's not, this information shouldn't be written in the description. The dormitory of 24 beds is too crowded, there is not enough space in the bathroom for so many people and the ventilation in the room is not good enough. And the three-bed bunk beds are really uncomfortable, especially the middle one.

    Dormitory room with 6 beds is really nice, the bathroom is small, but it's enough for not so many people. There is a bar downstairs and the staff is really nice.

    Stayed in April 2024

  • Reviewed: 8 May 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • Bunk Bed in a 10 bed Female Dormitory Room
    • Stayed 1 night

    The shower.

    The receptionists were really friendly.

    Stayed in May 2024

  • Reviewed: 8 May 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Bunk Bed in a 9 bed Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    Wifi

    Cleanliness

    Stayed in May 2024

  • Reviewed: 3 May 2024

    7.0
    Please fix the broken sockets and don’t stuff the room with 6 beds instead of 4
    • Leisure trip
    • People with friends
    • Bed in a 6 bed mixed dormitory with ensuite
    • Stayed 1 night
    • Submitted via mobile

    Broken sockets, tiny spaces

    Was clean and good location

    Stayed in May 2024

  • Reviewed: 2 May 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Bunk Bed in a 9 bed Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    Small room

    All was good

    Stayed in May 2024

  • Reviewed: 1 May 2024

    8.0
    Stressful
    • Leisure trip
    • Solo traveller
    • Bed in a 9 bed mixed dormitory with ensuite
    • Stayed 3 nights
    • Submitted via mobile

    A staff member told me not to book there next time I am coming to Edinburgh . So I took my frames from tables downstairs . And l left ...the other staff members were ok I think.

    Nothing

    Stayed in April 2024

  • Reviewed: 30 April 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Bed in a 24 bed mixed dormitory shared bathroom
    • Stayed 4 nights

    I PAID CASH TO STAY IN THE HOTEL, BOOKING.COM IS STILL TRYING TO CHARGE MY CARD

    Stayed in April 2024

  • Reviewed: 29 April 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Bed in a 6 bed mixed dormitory with ensuite
    • Stayed 1 night
    • Submitted via mobile

    just i booked a room that was advertised as mixed and when i got there told that i messed up even though my booking was fine and the staff member had to charge me a different rate it was still fine but it was just unclear what i had done wrong

    price for the location

    Stayed in April 2024

  • Reviewed: 27 April 2024

    7.0
    Great value for a couple of nights, don’t expect more!
    • Leisure trip
    • Solo traveller
    • Bunk Bed in a 12 bed Female Dormitory Room
    • Stayed 3 nights
    • Submitted via mobile

    Room way too hot, bathroom not clean and unfortunately people snoring lol

    Good location, fast late check in, comfortable bed

    Stayed in April 2024

  • Reviewed: 25 April 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Bunk Bed in a 9 bed Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    Mattress was not overly comfortable but just about OK.

    Lovely staff. Room fine though en suite loo and shower (room 9) not very big and shower tray leaked a bit. Kitchen area is very good and lounge too. Looking forward to my next stay.

    Stayed in April 2024

  • Reviewed: 22 April 2024

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Bunk Bed in a 9 bed Mixed Dormitory Room
    • Stayed 1 night

    The 3-layer bunk bed is very narrow on every level. It is difficult to enter the middle bunk and you cannot sit up at all.

    Stayed in April 2024

  • Reviewed: 20 April 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Bed in a 18 bed mixed dormitory shared bathroom
    • Stayed 1 night
    • Submitted via mobile

    Broken toilets, Soso clean bathrooms, check-in not before 3 pm (so you have to wait with no real locker room for the luggage) it's a budget long term stay hostel

    Well organised, very cheap good location

    Stayed in March 2024

  • Reviewed: 19 April 2024

    7.0
    Keep it up
    • Leisure trip
    • Family with young children
    • Bed in a 6 bed mixed dormitory with ensuite
    • Stayed 2 nights
    • Submitted via mobile

    Maintenance

    Stayed in April 2024

  • Reviewed: 19 April 2024

    8.0
    Budget friendly, clean, good location
    • Leisure trip
    • Solo traveller
    • Bed in a 18 bed mixed dormitory shared bathroom
    • Stayed 1 night
    • Submitted via mobile

    You can use the lobby / bar for hanging out and dining, but beware that the underground kitchen closes for the late night. The large dorm can get a bit chaotic. Be sure arrive early if you mind getting the very top bunk bed. It wiggles a bit.

    Helpfull staff, tram stop and the city center are nearby. Convenient mini lamps and sockets next to each bed. Lockers available for 1 £ coin deposit.

    Stayed in March 2024

  • Reviewed: 18 April 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Bed in a 6 bed mixed dormitory with ensuite
    • Stayed 1 night
    • Submitted via mobile

    The stairs. This is probably most people's reaction when situated on the top floor. Hated the doors in the bedroom and outside the room banging especially when trying to sleep during the night. Couple people sharing with us(it was a 6 Beds, 2 triple bunk room)weren't very respectful of that and stayed up most of night in the toilet chatting aswell as other unmentionable things. The Bed I was sleeping in was very uncomfortable which also didn't help...the couple had cranked the heating right up before disappearing in middle of night to find pubs, so all round it was a very uncomfortable night despite opening the window which didnt open very far, ended up turning heating off again. Lessons learned, doubt I would stay again. Will stick to hotel over a hostel. It's a shame as the staff were lovely, hardworking people and if it were just for 2 sharing or sharing with more friends, it would be much better. I personally didn't enjoy the experience of sharing with strangers. Not the hostel fault though. This is just my preference.

    I liked that it was close to where I needed to be. The staff were friendly and welcoming. Explained what we needed to know easily. They had a bar in the hostel and the drinks were quite cheap as well which was nice to learn. I don't know if there was food available as didn't check. Shower was lovely and hot, although the cubicle itself could do with being freshened up and updated. The room was clean....again mattresses could be changed as were quite uncomfortable to sleep in. Overall, it was okay for what you pay. Cheap and cheerful:) Do not expect it to be the Hilton. You would be extremely disappointed.

    Stayed in April 2024

  • Reviewed: 16 April 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Bunk Bed in a 9 bed Mixed Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    The structure itself is very new and arranged however it was lacking in cleanliness both in the common areas and in the room. The kitchen has not much available and also here the cleanliness was not great. However this depends mainly also on other people who do not always maintain the order and cleanliness required. The property is 10 min from Dean Village and 30 min from downtown. Overall good.

    Stayed in April 2024

  • Reviewed: 16 April 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Bed in a 18 bed mixed dormitory shared bathroom
    • Stayed 2 nights
    • Submitted via mobile

    The shared bathroom was so dirty

    Price is okay

    Stayed in March 2024

  • Reviewed: 16 April 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Bunk Bed in a 9 bed Mixed Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    Well, it's a hostel, so sometime the people who shared room are annoying

    The price is okay

    Stayed in April 2024

  • Reviewed: 16 April 2024

    8.0
    Overall it was good.
    • Leisure trip
    • Solo traveller
    • Bunk Bed in a 10 bed Female Dormitory Room
    • Stayed 7 nights
    • Submitted via mobile

    There were triple bunk beds so too narrow to do other things except sleeping on them. I banged my head couple of times.

    I loved its location and the facilities.

    Stayed in April 2024

  • Reviewed: 15 April 2024

    7.0
    Great hostel
    • Leisure trip
    • Solo traveller
    • Bed in a 18 bed mixed dormitory shared bathroom
    • Stayed 1 night
    • Submitted via mobile

    WiFi was too busy and couldn't connect, bed charging port was not working

    Staff, location, check-in, bar, building

    Stayed in April 2024

  • Reviewed: 12 April 2024

    7.0
    Would deffo return! Nice little garden area also :D
    • Business trip
    • Solo traveller
    • Bed in a 9 bed mixed dormitory with ensuite
    • Stayed 3 nights
    • Submitted via mobile

    Toilets could have been better maintained but minor issue. Still ok!

    Staff extremely friendly and accommodating!

    Stayed in April 2024

  • Reviewed: 12 April 2024

    7.0
    Great location and value for money.
    • Business trip
    • Solo traveller
    • Bunk Bed in a 12 bed Female Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    Great location. The staff are lovely and the place is always spotless. Great value for money, especially for me as a regular business traveller. Close to lots of restaurants and Haymarket is only a short walk away. Remembering how to sleep in a single bed takes a bit of getting used to, but they are comfy and all bedding is supplied.

    Stayed in April 2024

Showing 1 – 25

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