Clean hotel, good food, friendly staff. Little over-priced given the hotel is somewhat tired but assume you are paying for the location

Clean hotel, good food, friendly staff. Little over-priced given the hotel is somewhat tired but assume you are paying for the location

Stayed in April 2024

Hotel need upgrading, bit tired looking

All very friendly and professional

Stayed in April 2024

The staff were having to help out in different departments and seemed under pressure - although they were very professional and competent it was impossible for them to be in two places at once which seemed to be what was demanded of them which meant having to stand around waiting to be served.

Location

Stayed in April 2024

Lovely room and great menu choice at breakfast & dinner.

Stayed in April 2024

I have stayed here a few times and it’s just starting to show its age in a few areas, it could do with a small programme of refurbishment. Another point to note is that if you stay half board, the meal allowance is 26 pounds per person so you may have to supplement a few items, it wasn’t a problem for me but I can see this catching some people out

Friendly staff, great location and food

Stayed in April 2024

Noisey generator kept us awake

Rooms comfortable and well equipped

Stayed in April 2024

Feels a bit tired. Smell from the kitchen Those wonderful lounges need reinvigorating. Lovely staff at breakfast but training urgently needed I was sat at a table that was not laid and had coffee and my breakfast served without cup saucer and utensils You usually need to ask twice for items As said staff are so willing it’s a training leadership issue

Beautiful location and building

Stayed in April 2024

Had a lovely time in the hotel ,food very good staff friendly, polite and attentive Room very comfortable in every way ,good choice of seating areas.....a very relaxing stay.

Stayed in April 2024

Good location and friendly staffNice week-end

Stayed in April 2024

I didn’t like sharing the space with dogs- barking in corridor near my bedroom and next to me at breakfast. Could they be moved to a dogs only area?

Location brilliant and lovely dining area looking outside

Stayed in April 2024

Room was cold on arrival, breakfast service poor and cold food. View from window a brick wall 10 feet away.

Location very good, and evening meal good.Bed comfortable.

Stayed in March 2024

Shower leaked over the floor.

Ignoring the view of the roof, could see the hills.

Stayed in April 2024

As above

No swimming pool available anymore which is a pity

Stayed in April 2024

Everything was perfect

Location was great and staff were excellent

Stayed in April 2024

Internet didn’t work properly

Beautiful Sunday roast Good value for money

Stayed in April 2024

Although loved old fashioned decor felt it needs a bit of an update. Also, later bar would have been better!

Very friendly staff. Lovely breakfast and comfy bed. Lovely view from room.

Stayed in March 2024

WiFi was almost non existent when you logged on or tried to access at the gar end of the hotel

Excellent breakfast and lovely friendly staff

Stayed in April 2024

Could have been cleaner, whole place looks a little tired

Very nice foot, but quite small portions

Stayed in April 2024

The smell of cooked food everywhere is Fish,meat,cabbage not very nice. The hotel is in need of a massive make over could be a gold mine.

Nice people

Stayed in March 2024

Upon checking in, the staff only provided us with the room number without offering directions to the stairs or lift - In fact, another guest at the hotel ended up pointing out the location of the lift. Additionally, the absence of a pool, which had recently closed down, was not communicated to us beforehand or during check-in. Basic information such as breakfast hours and check-out times were not provided, a service standard even the most basic hotels usually excel at. As well as this, the member of staff did not smile or show any enthusiasm. Furthermore, there was a lack of communication regarding the location of the bar. There are signs for a bar adjacent to the front desk, however we were told the day after that this was now unstaffed. The primary bar is actually situated past the restaurant area, a detail which again was not provided to us. Despite attempting to inquire about the location of the bar in the evening, we were unable to find a staff member at the front desk for at least 20 minutes. Consequently, we opted to go for a drink elsewhere. Improved signage and guest communication would greatly improve the overall experience. As for breakfast, (which ends at 10am incase they don't say), the full English breakfast was notably small and failed to justify its cost.

The room was clean, bright and comfy. The location was great, with some spectacular views nearby.

Stayed in March 2024

We felt that some of the main meal options would be more suitably described as ‘bar meals’ and priced accordingly Pool area was closed

The room was superb All areas very good indeed, including restaurant, bars and conservatory All very clean and comfortable Breakfasts excellent

Stayed in March 2024

The menu on offer did provide a limited choice for a vegetarian diet. The breakfast arrangement for cereals etc., could, perhaps, be arranged in a different manner to make accessibility easier.

We had a delightful stay in the Wordsworth hotel in Grasmere. We were very pleased, on arrival, to receive an upgrade to our room, which was comfortable and recently modernised. Very adequate tea and coffee making facilities were provided. All the staff provided friendly and helpful service.

Stayed in March 2024

There was a mix-up with the price of the stay, but this was quickly and amicably resolved. There was an issue with the room too; but again, the staff dealt with it quickly and professionally. It's a shame the swimming pool is now closed, but we understand why.

The amount of lounge rooms available for guests to relax in was particularly impressive - we particularly liked the one with the fire next to the main door! The breakfast was good too. The room we ended up in on the second floor was very impressive.

Stayed in February 2024

It’s sad that the leisure centre & spa are now closed. There was less variety in the evening meal menu than on our previous 4 visits and it’s a shame drinks have to be ordered at the bar and carried through to the lounge rather than served direct!

We enjoyed our stay & grateful for the room upgrade. The staff were brilliant & helped whenever we had a query!

Stayed in March 2024