N/A

The stay was excellent, very clean, very friendly. Food was amazing, room was amazing. The only down side was the facilities weren't in use due to maintenance however, we will be booking once they are up and running. Excellent location and excellent hotel.

Stayed in February 2024

We had a great stay at the Quay, lovely big room, fantastic breakfast and all the staff were so helpful and friendly.

Stayed in February 2024

Nothing

Beautiful Hotel and the staff were so friendly.

Stayed in February 2024

Room was vey comfy and well equipped, very clean with a great view of Conwy Breakfast was fab, service and quality of food was excellent Bar area and restaurant in the evening was excellent All the staff were very friendly and accommodating

Stayed in February 2024

Everything was fine. Leisure facilities were not available due to refurbishment, but we knew this prior to booking

Wonderful location, large room with great views. Friendly welcoming staff.

Stayed in February 2024

It was few light bulbs out in the bathroom ceiling and the coat hooks was broken in the bathroom, tap was dripping

The staff and the location was exceptional

Stayed in February 2024

Room was very cold on arrival and took a long time to warm up

Beautifully decorated, great space, quality furnishings

Stayed in January 2024

Unfortunately the spa facilities were not open.

Excellent sized family room.

Stayed in February 2024

Great service by all

Stayed in February 2024

Nitpicking at best and honestly these are just preferences. It would have been nice to have a charging port by the bedside but not a huge issue really. There's plenty of ports throughout the suite. The decor was nice, but I felt the wallpaper made the room look a little dated? The ornaments and sculptures did a lot of heavy lifting, but I personally think the wallpaper made the room feel confused aesthetically. If a redecoration is ever on the cards, I'd say lean into a specific aesthetic or just make it dark wood sort of aesthetic to fit the sculptures. Also a new carpet would do wonders.

I adored the large windows and the balcony. The luxury suite was spacious and comfortable. The view of the sunset was something else. Nespresso machine and standard coffee making facilities was a nice touch. Customer service was excellent and the food was lovely. I mentioned it was out anniversary and they wrote us a card and put rose petals on the bed, which was very thoughtful It's a very comfortable walk along the coast from the Deganwy station too.

Stayed in February 2024

Wonderful setting overlooking the estuary. Exceptionally clean and modern

Stayed in February 2024

Not the cheapest in the area.

Great modern hotel on the Conwy estuary. Helpful friendly staff providing excellent meals. Excellent modern rooms and easy parking. Good transport links around the area.

Stayed in February 2024

We loved the location and the view, this was the main reason for choosing this Hotel. Initially we had booked a week stay for our Honeymoon the year we went into lockdown. Which had to be cancelled. The Breakfast and evening meals were excellent, staff courteous and kind. The weather was terrible, so having a lovely bar and restaurant to sit in for dinner was just a great way to end our days. We certainly would like to return again.

Stayed in January 2024

staff room and service all great

Stayed in January 2024

Stylish - clean - great size rooms - attentive staff - good breakfast

Stayed in February 2024

Nothing that really affected our stay dramatically and many things were good. We will return again to use the spa It was being refurbished, and we were advised accordingly and given a reduced rate for a double room in February 2024.

One-night stay booked for seeing Conwy for the first time. Hotel provided a good base for Llandudno or for Conwy towns. Also for Aber falls, although we didn't have time to visit it. The Castle is spectacular as are views of the estuary, and walks on the town walls. We enjoyed a lunch at the Castle gallery cafe and 2-course dinner at the hotel's Ebb & Flow restaurant and the breakfast the next day was superb. The room was spacious, and we slept well as the bed was king-sized and the room blacked out nicely for a good sleep and it was quiet apart from some plumbing noises when water was used. The room was not over-warm but a radiator was provided to boost the temperature manually.

Stayed in February 2024

everything

Stayed in November 2023

Hard pillows.

Lovely room overlooking the sea. Good heating in the room.

Stayed in February 2024

Location, big comfortable room. Great breakfast.

Stayed in February 2024

More towels

Breakfast was tasty but small, portion controlled.

Stayed in February 2024

Small window but a nice view of the eatery

Large comfortable room excellent bathroom

Stayed in February 2024

Spatious and clean room

Stayed in January 2024

The prices of food and drinks. The quality of the food for the price was very poor.

The location

Stayed in January 2024

We found the bar a little pricey .

The hotel has a really relaxed vide to it , the staff are helpful and polite , also the property is in a good location to access some lovely walks from the hotel so you can park up on arrival and either access the rail service or just simply walk .We had a ground floor room which was ideal as we were able to sit out and enjoy the view of Conwy castle and watch the tide ebb in and out .

Stayed in January 2024

Restaurant food & drinks were lovely

Stayed in December 2023