The pillows are too big

Size and comfort

Stayed in April 2024

None

Te location is great for us with the transit in Mumbai and connecting to other city in India. Hotel staff is very attentive and friendly.

Stayed in April 2024

Wifi out of range while sitting in the most important bathroom corner...

Staff is extremely helpful and proactive. In the morning doing breakfast I was asked about my stay and my room, I mentioned about long black hairs found on the sofa (fairly, just to suggest more attention) and the all room received an extra make up with apologizes. Hotel was and still is my favorite accommodation in Mumbai.

Stayed in March 2024

Services r a bit slow.during check in , had to wait for 15 mins

Room was good.

Stayed in April 2024

very good and friendly staff, special mention for Tanuj and Priyanka

Stayed in April 2024

Billing is a bit confusing.

Location, close enough to airport. Close to allow local family members to visit us. Close to train metro line. Staff were always ready to help. All staff from gate, security, concierge, reception, housekeeping to restaurant were great. As well as pool and spa staff.

Stayed in April 2024

Need room renovation must use bleach in toilet and follow narriott standard by using kimberly clark paper items it looks like your target to cut the cost

Location staff and the food and the facilities

Stayed in April 2024

The staff were extremely helpful and made me feel comfortable from the moment i arrived. They were very cooperative and professional. The facilities are awesome and the pool and in house restaurant are also awesome places to unwind after a long work day. Surely thinking of coming back to the hotel on my next visit.

Stayed in March 2024

More selection for breakfast

Staff!! I cannot stress out how genuinely helpful and warm employees of this hotel. I would give it a 10/10 for the people behind the training of this employees. Located in the middle of the busy city but theres peace once u entered the hotel. Like a feeling of safety after the whole day hustling in their busy city. Pricey but worth it. Great breakfast, great amenities .

Stayed in March 2024

there was some kind of noise all night, and I did not get Wi-Fi protection, and my TV did not have any signal to enjoy the cricket match

Good location people who are trave Ing around India🇬🇧🇮🇳👍🏻 and abroad excellent location

Stayed in March 2024

There is a Nightclub just off Reception. on Saturday night the area was swamped with youths who caused a bit of an issue. As a guest, I was sat amongst about 20-30 noisy, young people (from outside the hotel) which was uncomfortable.

Hotel is in a great location. 15 mins from the airport: great when you have just arrived off a long flight. It's also well positioned to explore the rest on Mumbai Staff were very helpful, from allowing an early checking to arranging a Doctors visit to our room during the night, when my companion took ill. Front Desk staff deserve credit and the restaurant team were excellent with the Manager and Chef engaging with us at meal times. Finally, Asif, the Concierge, was unfailingly polite and determined to provide the best service. In 30° of heat, the lovely area was great to have

Stayed in March 2024

Billing was confusing for me. Booking.com quoted a price (£185)but it seems like I paid higher price (£231)

Food selection and quality. Good service from friendly caring sincere staff in restaurant. Reception staff were good.

Stayed in March 2024

Staff excellent, very friendly

Stayed in March 2024

the bed mattress is too soft

breakfast is good the gym is good swimming pool is slightly small

Stayed in March 2024

As if at concierge was brilliant went above and beyond duty

Stayed in March 2024

Location

Clean,Friendly

Stayed in March 2024

Price of beers

Breakfast was good

Stayed in March 2024

House keeping

Service at the restaurant

Stayed in February 2024

1. The view from the room wasn't great 2. The room wasn't very clean

Food and staff were great.

Stayed in February 2024

Rooms are dated, blackouts don’t block the sunlight properly

They have a vast variety of food for breakfast and dinner.

Stayed in February 2024

Some amenities are a bit tired. The gym for example as well as the carpets in the room. No mini bar.

The staff are wonderful

Stayed in February 2024

Breakfast was served on the ground floor extended lobby area. This was too crowded and we had to stand in the queue to enter. It took us 15 minutes to get a table, and the end time for the breakfast was not extended as the staff started to close the counters at 10:30 am

Good spread

Stayed in December 2023

You may not able to open the room curtains.. the view is not so pleasant..

Clean room. Good number and team of friendly staff at breakfast and reception area.

Stayed in February 2024

Some facilities showed wear and the hallway on our floor had a strange, slightly bad smell. The main restaurant is in an open area in the lobby making it feel non-cozy and impersonal.

The hotel keeps all it's basic promises and meets expectations. The rooms, restaurant, cleanliness and facilities are decent. The hotel does not knock it out of the park when it comes to hospitality and service but if you're looking for a mid-priced hotel near the airport in Mumbai, this is ideal.

Stayed in February 2024