We were expecting the Spa service to be included in the package. The outdoor pool temperature could have been hotter. TV screen could be wider. We discovered there was an external gym available only later.

Staff was friendly and able to accomodate a room change quickly with upgrade offered even if not specifically asked. Check In and Check Out process was fast. Room Service is great. Both rooms we used were of decent size and will all the amenities required.

Stayed in January 2023

Wi-Fi connection must be improved

Staff excellent , room very comfortable!! Bathroom amazing the shower must be improved

Stayed in January 2023

Nothing

Good facilities, lovely breakfast, excellent location for the centre of Florence, great bedroom. Staff were excellent.

Stayed in November 2022

Excelente location. Easy to reach ,walking , the most important tourists attractions. Nice classic style and all the facilities that may be needed(some at extra payment). Helpful staff

Stayed in November 2022

nothing to declare!

We spent few days at the Rivoli Hotel with a group of friends as we were running the Florence Marathon. The hotel is very nice and the staff friendly and helpful. Location is amazing, very central, near main sights and close to the river. Walking to to the starting line was just perfect. Breakfast was also excellent with a great variety buffet.

Stayed in November 2022

The smell from the sewers or drains, although this seemed to be a problem across most of the city.

Excellent very friendly staff who provided really good service. Great breakfast. Nice and comfortable room.

Stayed in November 2022

breakfast a bit crowded

location , garden

Stayed in November 2022

Bathroom was so small and not comfortable.

Staff were so polite and friendly. Location was good. Breakfast was good. The room had everything we need during the travel.

Stayed in November 2022

This maybe just the layout of our room, the toilet is a little bit small and might a little stuffy for a bigger person.

- The staff is excellent 10/10. Very polite and kind. Especially Giulia at the front desk, who are extremely patience and very helpful with our issue on parking ticket. It was our personal parking issue and not related to the hotel at all but is really do listen and really do try to help. Amazing service! - The breakfast is great and breakfast staff are extremelt delightful and very attentive - The hotel location is superb! Extrmely near the train station and consider very close to piazza and the Duomo. - The hotel decoration is lovely, and swimming pool in also very welcome! - the room is clean and well decorated.

Stayed in November 2022

the bedroom was small and up a flight of stairs. Also the fact that you have to pay extra to use te he spa which was ve wry simple.

the location

Stayed in November 2022

Outdated, a bit too expensive for the format of the hotel. the electric plugs were quite difficult to use and the wifi was unstable.

We really liked the location, it was close to Santa Maria Novella station and a pleasant walk to the ponte vecchio and the sights. the property was quite beautiful and the inner courtyard was nice to enjoy a drink at.

Stayed in October 2022

chose this place because it had a pool- pool is absolutely tiny and barely any space around it. suppose should have expected this in central Florence

good location - walking distance to sights and station lovely breakfast buffet, restaurant was great in evening too nice spacious room with good air con

Stayed in August 2022

The view from our room 127 was basically non existent - just a wall 2m away. So no daylight or sun.

Perfect location, very nice interior, staff was very friendly and helpfull.

Stayed in October 2022

Noise of the street and next door rooms is loud. You can hear the bathrooms next door.

The hotel location was nice close to the station and the district. breakfast was nice. All staff are welcoming. Nice antique reception area

Stayed in October 2022

a little more details about the room would have been helpful to make a decision about best rooms. the bathroom in the family room could do with a revamp.

wonderful location, excellent facilities, great staff

Stayed in September 2022

The hotel presented an American breakfast, but it was not great.

The hotel was well located, our room was very clean and comfortable with a balcony. There were sufficient outlets to charge all of our electronics, phones and kindles. The hotel staff were excellent and helpful.

Stayed in October 2022

location, staff and breakfast

Stayed in October 2022

The size of the room is rather small and the bathroom is very tiny. We couldn’t move around. This is really a very negative point.

Excellent location and a great historical sites around. The hotel building dated 15th century and has been renovated. The hotel restauras for breakfast and dinner was great as well. Employees very helpful

Stayed in October 2022

noise from other rooms you can hear

price

Stayed in October 2022

Rooms are expensive but due to central location.

Nice staff on reception especially when they weren't wearing masks. Nice courtyard with plunge pool which gives a welcome respite from the city.

Stayed in September 2022

Furniture

Location

Stayed in September 2022

tight steep stair well to room, older furniture, furnishings, some of the chairs were broken n hazard

location and size of room

Stayed in August 2022

not very sound proof between rooms

location and old charm

Stayed in September 2022

Unfortunately you at still have to book a pool time slot due to covid…. (yawn) otherwise no complaints from me.

The property is really well located for both the train station and the centre of Florence attractions. The hotel is clean and the rooms are a large size. We travelled with a 3 month old baby and the hotel made all the arrangements with the cot for our arrival. We were made to feel very welcome by the staff. The pool area was nicely enclosed from the sun when it was so hot and so a nice place to relax in the shade. The breakfast was also well presented and a wide selection.

Stayed in July 2022

bathroom was exceptionally small and could do with a refurbishment.

great location from the railway station (5 mins walk) and 15 minutes into the main centre. some nice restaurants along the same road as the hotel

Stayed in August 2022