Off Ring Road Millimani, Kisumu, 40100 Kisumu, Kenya
#6 of 21 hotels in Kisumu
Guests' ChoiceBased on 174 hotel reviews
8.1Cleanliness
8.7
Comfort
8.6
Location
8.4
Facilities
8.3
Staff
8.6
Value for money
8.5
Free Wifi
8.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 21, 2024
Margaret
Kenyanone
The staff were extremely helpful and the room was very clean. Breakfast was perfect
Stayed in May 2024
Reviewed: April 24, 2024
Akach
Abkhazia, GeorgiaNothing actually.
Friendly staff. Good food. Lovely shower experience.
Stayed in April 2024
Reviewed: April 16, 2024
Yasser
EgyptNothing
The fastest check in i have ever seen . Polite staff , a way from other hotel , they charge me when checked out ( this is rare to occur ) Breakfast is amazing
Stayed in February 2024
Reviewed: February 23, 2024
Kannan
Indianothing
nice
Stayed in February 2024
Reviewed: October 24, 2023
Leslie
United KingdomOnly gave one bottle of water for two people staying in room, tea making facilities but no milk provided.
Friendly staff, good breakfast, comfortable bed
Stayed in October 2023
Reviewed: June 23, 2023
Gabriel
KenyaLocating the place via the location address on Booking.com needs to be edited. It left me in the middle of the road. Had to call the hotel to get there. Especially since I was checking in at night
It was great
Stayed in June 2023
Reviewed: June 19, 2023
Brenda
KenyaThe TV options
The meals were great
Stayed in June 2023
Reviewed: May 29, 2023
Stuart
United States of Americainternet would not always connect the hotel is a little out of the way so the transport fee adds up
Breakfast good food fine Room fine outdoor seating area is nice.
Stayed in May 2023
Reviewed: May 3, 2023
Athanasios
United KingdomThe TV programmes and the internet connection, but i guess this is an issue all over Africa.
Almost Everything was fine
Stayed in April 2023
Reviewed: March 5, 2023
Bella
KenyaNothing
Clean
Stayed in December 2022
Reviewed: March 2, 2023
Caroline
United States of AmericaAC did not work well and the rooms were very very hot
Food was good and not too expensive. Rooms are very spacious and clean!
Stayed in January 2023
Reviewed: February 24, 2023
Maina
KenyaBar a bit squezzed
Great breakfast
Stayed in February 2023
Reviewed: January 7, 2023
Bella
KenyaThey don't pick up calls.
Staff are attentive
Stayed in January 2023
Reviewed: September 24, 2022
John
KenyaTrue to value
True to value
Stayed in August 2022
Reviewed: September 23, 2022
Emily
KenyaVery dynamic and delicious breakfast options
Stayed in September 2022
Reviewed: September 13, 2022
Emily
KenyaThe shower in my room was cold.
I loved the breakfast. It was creative and versatile. Something for every palate. The staff are very professional and the customer service is excellent.
Stayed in September 2022
Reviewed: September 7, 2022
Leonardo
BrazilThe room was not as clean as expected, it probably had been closed and no one cleaned (again) before my arrival.
staff are very polite
Stayed in September 2022
Reviewed: September 5, 2022
Vitalice
KenyaFood was too expensive. Did not enjoy the local chicken tasted flat
Room cleanliness
Stayed in September 2022
Reviewed: July 24, 2022
Kevin
United States of AmericaSomething at breakfast made me feel a little funky (I think one of the juices was watered down, possibly with unfiltered water that my sensitive stomach didn't love? Sorry TMI but maybe stay away from that if you typically only drink bottled or filtered water.) But otherwise this place is great!
Comfortable rooms, good value for the price, nice breakfast, decent location. The staff are friendly and helpful. Quiet and peaceful surroundings. This is my go-to Kisumu hotel.
Stayed in July 2022
Reviewed: July 11, 2022
Eric
Kenyawater was cold in the morning
clean and nice
Stayed in July 2022
Reviewed: July 10, 2022
Richard
KenyaThey did not have a baby cot as requested.
The environment was quiet and serene. Hospitality was Great.
Stayed in July 2022
Reviewed: May 25, 2022
Deborah
NigeriaThe breakfast was awesome coupled with the nice treat from the hostesses.
Stayed in May 2022
Reviewed: May 13, 2022
Beatrice
United Kingdomlocation, cleanliness and facilities are great. loved the shower - always something I look out for as I’ve had experience bad experiences before.
Quiet and comfy. The staff are amazing. Met one in the lift who cracked us up with laughter so bad. Amazing people.
Stayed in April 2022
Reviewed: May 7, 2022
Noel
KenyaThe breakfast menu is limited. Some of the breakfast items such as the sausage and chicken lollipops taste dense, not fresh and rather bland.
The establishment is very clean and well-maintained. Great equipment in rooms. Great interior decor. The staff is courteous though sometimes slow.
Stayed in May 2022
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content