There is no internet in the apartments

Spacious apartment, good breakfast, easy access to public transport and other amenities.

Stayed in March 2024

Only thing is the location that I have to mention but if you don't have any problem with the transportation, this won't bother you.

The hotel was built a long time ago, and yet it was kept very nicely.

Stayed in February 2024

As we had booked for two rooms for three persons, not knowing they had given a us two bedroom apartment across the hotel which they manage. The issue is, they did not provide a porter to carry our luggage across the freezing cold weather outside to the apartment block which was 100 metres away around 9pm at night. Being a Five Star Hotel I did not expect this sort of service from this hotel chain.

Quite, peaceful area location and close to freeway for transportation to city and airport, proximity towards the DMZ.

Stayed in January 2024

It’s very old. The ceilings in the bathroom are rusty, wall paper falling off.

Not much

Stayed in December 2023

Concierge was friendly to foreign people but to local was so rude. Didn't explain any of their facility just pointing out the sign to read. Service needs to be upgraded this is 5 star hotel, a motel has better service than this one. the swimming pool people were taking videos which was very unconfortable but the life guard did nothing.

the view was great and very quiet

Stayed in September 2023

the property maintenance was lacking, the washer leaked. there was no WiFi, no laundry detergent and not close to any subway stops. however, taxi turned out to be surprisingly inexpensive in Seoul. great for my elderly mother.

convenient for a family for longer stays. the suite was large, fully furnished with washer & dryer and full kitchen. the staff were extremely courteous and helpful.

Stayed in May 2023

The restaurant is too small. The variety of food is small The price is disproportionate to the quality and variety of the food

Stayed in May 2023

location

room was comfortable

Stayed in May 2023

I think communication in English is a problem and the reason why staff interact very minimally and only if they have too. Having read previous comments in the breakfast menu I decided to have an open mind. Feedback is meant to help improve the service for the next time. sadly that was not the case. The juice containers were empty, fresh fruit that was in the plate was only pineapple and a few blueberries. I also had no interaction from staff at the breakfast desk or service.

It was clean and comfortable.

Stayed in October 2022

it’s ambience

Stayed in October 2022

The hotel is not built for family. There were no ramps up to the lobby and there stairs to our room. I have strollers etc so it was not convenient at all!

Stayed in October 2022

Wi-Fi being charged at 20$ in a room for which the room charge exceeds $200??? In Seoul, in South Korea??? In my 7-years of travel in South Korea I cannot remember a single hotel that ever charged me for using Wi-Fi in my room. Not even the small tourist hotels near the city center do that...no idea where this policy comes from. Of course, there are local solutions to get internet access free of charge, but trying to bill this on the account of 'newcomers' to Korea is really a strange very non-Korean thing to do it seems.

Location was perfect for the event that we had to attend. Not anywhere close to the center of Seoul, but that was OK. Room was nice, good bed, small but well-stocked CU shop on site. Mostly 'as expected', with free parking on site.

Stayed in September 2022

Didn’t like breakfast, didn’t like that everything was closed - gym, pool, 50% of restaurants, barber, executive lounge.

I liked the staff, location, the suite ( cleanliness was average), loved the view, the area, river, waterfall nearby, nature in Seoul is breathtaking. The convenient store within hotel. Liked the food.

Stayed in September 2022

Not that it was the fault of the hotel but the pool being closed due to Covid restrictions

property very clean and rooms very big. The staff were very helpful and polite.

Stayed in August 2022

The decor and facility is outdated and there was no microwave in the apartment suite.

The apartment suite A was huge. It was a great value for the price.

Stayed in May 2021

The bathroom door scraped the ground because the door was too low to the floor

The aesthetic of the hotel was really nice and had a luxurious like atmosphere.

Stayed in December 2023

- No free wifi, we are in 2023, and a facility with no wifi is super worthless! Also it was not mentioned in the website or during the check-in - VERY old version of tv, no netflix or connection to the internet! - The bathroom is so old and has no bidet - The furniture is very old and outdated, many lamps didn't work too - very expensive price, which does not reflect the value of the money - Limited access to electricity sockets - Cleaning service went from two times a week to one time each 2 weeks, which was not mentioned in the website or during the check-in

I like the location The staff are freindly

Stayed in November 2023

It was stating that it is 5star hotel. When we arrived, it was not even 3*

Stayed in November 2023

The full restaurant is no longer open. Lounges are closed or not in use. Hotel no longer provides wash cloths in rooms. I have stayed in this Hotel for many years when it was operated by Hilton (from 2010 up until 2019) and chose the Swiss Grand because it occupies the former Hilton property. I regret I was very disappointed - restaurant and bar / lounge closed, it seemed the property was only half-open. I regret I am unlikely to stay there again; I will seek a more fully operational property for my next visit to Seoul. I am really sad, as this was my go-to place to stay for 10 years, but it is not the place today it used to be.

The deli had very limited breakfast items; the old restaurant on the ground floor is closed and no longer used, a pity, We did not try the buffet.

Stayed in September 2023

way out of city and activities

Stayed in September 2023

No wifi connection without extra charge. No adequate dailies supplies. You need to sollicite toilet papers at a reception in a building a block away after 6pm. Receptionists are so disengaged. The building were so horribly maintained with water leaks everywhere. Several giant cockroaches were observed. No arrival supports (indicating reception area, no luggage handling supports(It meant to be a survive appart so it is natural to expect large number of suitcases). And the most importantly non of these details were communicated prior to the arrival.

Space

Stayed in August 2023

Wifi is for an additional fee. Reasonable value for accommodation. If you want to stay it should only be to sleep and leave for any activity. Old antiques furniture, breakfast buffet in another building. The apartments were in another building far from the hotel building. The airport bus shuttle station was suspended during our stay.

Nearby bus station, close to some fast food franchises, you were restocked with your everyday needs at 9:00.

Stayed in July 2023

The hotel is alright but it did not live up to the photos. It is old, smells a bit mouldy. site didn’t show us what our apartment would look like. it is also very far from places so we couldn’t walk anywhere

the convenience store and foreign exchange on front desk

Stayed in May 2023

DONT BOOK THIS HOTEL, you will regret

This place is so ugly and disgusting, we booked an apartment, this is in another building out of the hotel, the bathroom looks like 100 years old, really bad quality. Internet is not fro free Ordinary and over priced breackfast Staff were all useless. NEVER AGAIN

Stayed in May 2023