Sarba - Kaslik , 1200 Jounieh, Lebanon
#10 of 35 hotels in Jounieh
Guests' ChoiceBased on 144 hotel reviews
8.8Cleanliness
8.9
Comfort
8.9
Location
8.6
Facilities
8.6
Staff
9.4
Value for money
8.8
Free WiFi
7.2
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: August 8, 2023
Ahmad
LebanonThe staff was perfect specially bilal and carole,
Stayed in July 2023
Reviewed: July 30, 2023
Monica
EgyptThe safe in the room was not working and the electricity situation is not the best but it works.
The staff were really amazing, especially Bilal and Carole. They were really helpful and made our stay easier. The location is very nice and close to a lot of restaurants and attractions.
Stayed in July 2023
Reviewed: July 15, 2023
Rand
JordanThe electricity kept turning off while using the hair dryer
The staff is really friendly and helpful
Stayed in July 2023
Reviewed: July 9, 2023
Hend
EgyptAmazing suites fully equipped with amenities (microwave, fridge, washing machine...). Staff very helpful and friendly.
Stayed in July 2023
Reviewed: July 8, 2023
Fadi
BelgiumThere is room for improvement in delivering the coffee, you ask for it , it might take 30 minutes..
Stayed in July 2023
Reviewed: July 8, 2023
Dina
EgyptLocation staff
Stayed in July 2023
Reviewed: July 4, 2023
Fadi
BelgiumValue for money, Very clean and friendly
Stayed in July 2023
Reviewed: July 3, 2023
Nermeen
LebanonIt’s so affordable you can have a good stay at Hayali suites without paying a lot of money and more than that the staff are so nice and the rooms are so good.
Stayed in July 2023
Reviewed: June 27, 2023
Mohannad
United Arab EmiratesNothing
Everything
Stayed in June 2023
Reviewed: June 27, 2023
Derek
Swedennothing
the service and the help you get im from Sweden i dont speak Arabic but got all the help i got.
Stayed in June 2023
Reviewed: June 25, 2023
Radah
AustraliaYou couldn’t walk directly to shops and with the lack of electricity at night the streets are harder to navigate with the walk is long
The staff were so amazing and very helpful. Location with a car is exactly in the middle so traveling to the north easier and traveling to City is easy too.
Stayed in June 2023
Reviewed: June 5, 2023
Ezraya
CanadaNothing everything was Amazing.
it’s was amazing First time in lebanon Jounieh Very nice location with super clean room and the service was excellent I met 2 guys was working there very friendly and super nice people (* Elie Derbaly *) and Bilal cant wait to go again.
Stayed in June 2023
Reviewed: May 19, 2023
Salameh
AustraliaI didn’t have any breakfast
Stayed in April 2023
Reviewed: May 14, 2023
Emad
GermanyEverything was great, the room was very clean and the staff at the reception were very friendly and helpful especially Bilal
Stayed in May 2023
Reviewed: April 25, 2023
Colombo
TurkeyEverything is very good, I wish them success always
Stayed in April 2023
Reviewed: February 14, 2023
Karl
LebanonPillows.. Request to be replaced with much softer ones
Special thanks to the motivated and ambitious the one and only RAMASHKA!! Very helpful and professional!! Much appreciated the upgrade.. Hotel cleanliness to the best..
Stayed in February 2023
Reviewed: January 6, 2023
Lamiaa
QatarNothing
was decent and affordable
Stayed in January 2023
Reviewed: October 23, 2022
Sophie-may
AustraliaAs soon as we were met at reception for our check in we had amazing customer service by Bilal. He went above and beyond to make our stay enjoyable, recommended restaurants, organised taxis for us and even coffees and beverages. Our room was cleaned perfectly and the air conditioning in the room was amazing! We will definitely be staying here again!
Stayed in October 2022
Reviewed: October 2, 2022
Maya
United States of AmericaParking very expensive
There was no breakfast
Stayed in September 2022
Reviewed: September 27, 2022
Antonin
Francelocation
special thanks to the receptionists who were really friendly and helped us rent a car
Stayed in September 2022
Reviewed: September 23, 2022
Mashael
KuwaitWhat i didnt like i couldnt think that in this fast period of time they fix it and due ti that my stay was exceptional
The staff respectable helpful friendly and smiley i loved being there with them ☺️
Stayed in September 2022
Reviewed: September 4, 2022
Georges
CanadaThe staff was super extra profesional I would give a 20 out of 10 rating Thanks to Bilal and Ricardo verry friendly and an excellent service good job I will be back there for sure
Stayed in September 2022
Reviewed: September 1, 2022
Hady
Netherlandsna
very nice and clean and 10-15min walk to sea and market next and in-front is restaurants pharmacy supetmarket there , go to awlad el khalyg beach, billal and all reception stuff are very professional and very helpful and night shift guys , sure recommended
Stayed in September 2022
Reviewed: August 27, 2022
Georgios
Cyprusclean rooms
helpeful staff
Stayed in August 2022
Torrevieja, Spain
Narlikuyu, Turkey
Hayle, UK
London, UK
Changsha, China
Manitowaning, Canada
Kratie, Cambodia
Uluwatu, Indonesia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content